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Microtel Inn And Suites: Traveler Reviews

Call now to book: 1-800-45-HOTEL from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
2.5 of 5 stars 6 Reviews
5.0 of 5 stars
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4.0 of 5 stars
1
3.0 of 5 stars
2
2.0 of 5 stars
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1.0 of 5 stars
3
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#21 of 24 hotels in Appleton
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  • Hotel class: 2 of 5
  • Rooms: 79
  • Address: 321 Metro Drive Appleton, WI 54914
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Fitness Center Free High-Speed Internet Free Parking Pets Allowed
Check Rates: $70 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Microtel Inn And Suites

( 1-5 of 6 )
“Fraud, bait and switch - "can't find reservation" charged higher rate!”

Microtel Inn And Suites

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1 of 5 stars
wisconsin
May 17, 2008

Booked room on their website microtelinn.com, got a "This is a guaranteed reservation." email. Got to the hotel, and they had no record of the reservation and claimed they were sold out. Very young appearing hotel clerk was clueless about how to rectify the situation. Finally, somehow found a room available which was smoking (reserved nonsmoking) and ** charged a higher rate **. Was able to find the reservation number and again confirmed that the reservation was in the system; the reservation person called the same young clerk at the hotel and communicated the information of the reservation, but she was unable to adjust the rate or do anything about the wrong room. Had no supervisor that could help. The reservation person on the phone could not do anything either - claimed that customer service was gone for the day.

Will not ever use this chain again. And specifically, would not recommend this particular location given their incomptent staff.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laguire7's Summary
Date of Stay: May 2008
Traveled with: Solo traveler
Visit was for: Personal event (wedding, ...)
Age group: 25-34
Member since: March 31, 2007
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 2 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I selected this hotel as a top choice for:
Other
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Management Response
MicrotelManage, General Manager
(Management representative)
Jun 4, 2008
It is interesting, Mr. Laguire, that not only do we not show a reservation having stayed at our property under your name, but also that we received no complaint, inquiry, questions, or otherwise regarding the nature of your complaint.

The Microtel Inn & Suites takes great care to service their guests. I know that I am certainly available 24 hours a day in the event a GSR ever needs assistance, as is their supervisor. I cannot believe, based on the fact that I spoke to my staff, that this happened. Moreso, we would never overcharge a guest that had a confirmation letter in their hand. Certainly if you made your reservation online, you would not only be provided a letter of confirmation, yes? Also, both our corporate staff as well as our on-site staff have my personal number on file and when a situation such as this arises, they would contact me immediately. I never received a call. What is more interesting is that we were sold out only two days last month...and they were well after your review was posted. ....Interesting...

Our hotel books hundreds of reservations through our personal website and also via third party sites throughout the year. I can tell you that our guest service scores have maintained a 90-95% satisfaction score over the last six months. It is unfathomable to me that you experienced such horrible service. Our service culture here has never been stronger. I invite you, sir, to contact me and resolve this with dignity, rather than disrespecting myself and my staff by calling us incompetent and then slandering our property.

The Microtel Inn & Suites of Appleton has undergone a complete transformation within the last 8 months---both in service and physical changes. From our brand new pillowtop beds, to our new "Dream Well" bedding, to the expanded continental breakfast plus your free amenities (local & long distance calling, wireless, etc.), we have really experienced a period of positive change. Please don't let a few random and unqualified reviews sway your opinion. We still provide the same great hotel, with your favorite amenities, at a very fair and affordable price. Microtel Inns & Suites, six years running, has received the JD Power & Associates award for Guest Satisfaction in the Economy/Budget hotel segment; we have no plans, now or ever, to let that slip.

Thank you! -Microtel Management
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $70 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“hate it”

Microtel Inn And Suites

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1 of 5 stars
wisconsin20072008
Mar 29, 2008

i hate how people treat me there those young spainsh girl laugh at me all the time. I am never go back that hotel again. It is really dirty place.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wisconsin20072008's Summary
Date of Stay: July 2007
Traveled with: Other
Visit was for: Other
Age group: 25-34
Member since: March 29, 2008
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 1 of 5 stars Service
Would I recommend this hotel to my best friend?
probably not
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $70 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Not pleased at all”

Microtel Inn And Suites

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1 of 5 stars
Wisconsin
Sep 2, 2007

The rooms wouldn't have been half bad if they had been clean. To me, cleanliness is the most important thing when staying at a hotel. There were hairs in the bathtub. A spider was smashed on the wall next to the bed. The carpet in the hallways looked like it hadn't been vaccumed for some time. When having coffee and a doughnut in the lobby, I saw another spider on the wall and cobwebs in the corner.

The place needs a good cleaning. Would not stay there again....no matter how reasonable the price is.

  • This TripAdvisor Member:
    • Liked — Location
    • Disliked — Not Clean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dkrawze's Summary
Date of Stay: August 2007
Traveled with: Family (extended)
Visit was for: Other
Age group: 50-64
Member since: September 02, 2007
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 2 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Shopping
Was this review helpful? Yes No
Check Rates
Average price*: $70 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Micro Is Right!”

Microtel Inn And Suites

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3 of 5 stars
Chicago, IL
Jun 15, 2007

I stayed at the Microtel in Appleton (the motel is actually in Grande Chute, WI) because of its close proximity to Time-Warner Field (aka Fox Cities Stadium). I was in town for a Wisconsin Timber Rattlers game. The Timber Rattlers are a minor league baseball team and are the Seattle Mariners "Class 'A'" affliate. And "Micro" really describes this place."

The rooms here are very small and could not accomodate 2 adults. The TV is mounted on a cabinet, which doubles as a closet. And I have no idea how the TV stays up there without falling off! It is also at an odd angle to the bed. The bathroom, while of decent size, has no hairdryer. But it does have the little shampoos and soaps. The pillows are skimpy too!

There is a workout room, but there are only three cardio machines in there--no wieghts. But the room is clean and the equipment well-maintained.

The Continental Breakfast is very skimpy too. Just some breads, bagels, English muffins, and mini-muffins. There is coffee and your choice of orange, apple, or cranberry juice. There are, however, no tables to eat your breakfast at--indeed there are only a couple of places to sit in the lobby. So, plan on eating breakfast standing up or in your room!

The Microtel is also used by visiting teams visiting the Timber Rattlers, so a room might be hard to get during baseball season.

Having said that, it isn't a bad place to stay. The rooms are very clean. And the front desk staff is friendly. There are a number of restaurants nearby. If you are travelling alone and plan on staying only one or two nights, then this is a good choice. If you are travelling with your spouse, etc. it is best to get one of the suites.

  • This TripAdvisor Member:
    • Liked — Cleanliness and location.
    • Disliked — Tiny rooms and no breakfast area.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wolvesfan2's Summary
Date of Stay: June 2007
Traveled with: Solo traveler
Visit was for: Other
Age group: 35-49
Member since: November 07, 2005
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 2 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Young singles, Girlfriend getaway, People with disabilities, Older travelers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Great pool scene, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Other
Was this review helpful? Yes No
Check Rates
Average price*: $70 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Clean & Basic”

Microtel Inn And Suites

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3 of 5 stars
Des Moines
Dec 11, 2006
2/3 found this review helpful

The motel is nothing extravagent, but it's close to highway 41 and many restaurants. Mini-muffins and coffee for breakfast in the lobby. Friendly staff, clean rooms, wi-fi.

  • This TripAdvisor Member:
    • Liked — Close to highway 41, and many restaurants
    • Tips/Secrets: — Nope
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Favre440's Summary
Date of Stay: October 2006
Traveled with: Solo traveler
Visit was for: Business
Age group: 25-34
Member since: July 26, 2006
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Young singles, Girlfriend getaway, People with disabilities, Older travelers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway
Was this review helpful? Yes No
Check Rates
Average price*: $70 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com

Reviews of Microtel Inn And Suites

( 1-5 of 6 )
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Microtel Inn And Suites Also Known As

  • Appleton Microtel
  • Microtel Appleton
Address: 321 Metro Drive, Appleton, WI 54914