We booked 2 rooms online ( hojo.com) for a week long visit. When we arrived we were given a room that reeked of smoke, when we asked for a different room we were taken to 2 more which also smelled foul. My mother who has breathing problems couldn't possibly stay here so we asked to cancel for the remainder of the trip. The front desk stated we would be charged for both rooms for the entire week, even though that contradicts what the online policy states. When I asked to speak to the manager ( which no one would give me a name for) they said she would be in tomorrow, but couldn't say when. This place needs to learn their policies, get some basic customer service training and clean up your hotel!!!
Location: United States > Wisconsin > Appleton
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Ranked #20 of 23 Hotels in Appleton
Price Range (Based on Average Rates): $
Hotel Class:2 star — Howard Johnson Appleton 2*
Number of rooms: 59
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- Also Known As:
- Americas Best Value Inn Appleton