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“Disappointing Birthday!!” 1 of 5 stars
Review of Holiday Inn Appleton

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Holiday Inn Appleton
3.0 of 5 Hotel   |   150 S. Nicolet Road, Appleton, WI 54914   |  
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Ranked #13 of 23 Hotels in Appleton
Rhinelander, Wisconsin
1 review
1 helpful vote 1 helpful vote
“Disappointing Birthday!!”
1 of 5 stars Reviewed October 28, 2012

My husband planned a trip to Appleton for me for my birthday. He booked a suite at this hotel with a whirlpool in it. Amagine our disspointment when we arrived to check in only to find out that the Manager had given our room to someone else. We had no explaination except "sorry". They did offer us a different room at no charge which we had to accept due to the fact that it was a Packer home game weekend and there were no other rooms to be had. So my suggestion is if you are planning a special occasion and you don't want to be dissappointed I would suggest a different hotel. If the Manager would give away a room that was reserved for someone else, I think they shouldn't be a Manager. Also if you are a fan of pre-prepared rewarmed breakfast you might like the food. I prefer a little more care taken with my food.

  • Stayed October 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shawn K, General Manager at Holiday Inn Appleton, responded to this review, November 7, 2012
I am so sorry to hear that you were disapointted with you stay. Unfortunately there was a mix up within our reservation system and with only two whirlpool suites we became overbooked with that room type. The manager on duty that evening tried his best to accommodate you during your stay and did comp part of your stay for the inconvienence.

Hopefully you will give us another chance in the future as your experience is not the norm for our hotel and I am truly sorry that your stay and birthday were not perfect.
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127 reviews from our community

Traveler rating
    50
    38
    27
    7
    5
See reviews for
35
17
6
43
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
Akron, Ohio
Top Contributor
58 reviews 58 reviews
35 hotel reviews
Reviews in 40 cities Reviews in 40 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed October 26, 2012

Stayed overnight while in town on business. The hotel itself is nice, staff is friendly, and I had a good nights sleep.

I only gave the hotel 3 stars because overall, the place just needs a good cleaning from the elevators to the bathrooms. By no means am I talking unsanitary conditions, but just some more pride in the daily cleaning.

I would stay here again, it's a good price and a good location.

Room Tip: The hotel restaurant has a really good breakfast buffet.
See more room tips
  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodstock, Georgia
Top Contributor
88 reviews 88 reviews
23 hotel reviews
Reviews in 35 cities Reviews in 35 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed October 25, 2012

I like the service in this hotel, I love the location, very close to the Appleton airport and right next to the highway and the mall. It has a bar downstairs and a restaurant, so that's nice too. The rooms need to be remodeled, it's a little dated but overall this is my favorite place to stay in the area, I just got used to it.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shawn K, Manager at Holiday Inn Appleton, responded to this review, December 15, 2012
Thank you for taking the time to give us your feedback on our hotel. I am pleased to tell you that in January 2013 we will be starting a guest room update and you will see a more modern look to the rooms. Thanks for being such a loyal guest, and we look to see you again soon. Shawn
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Cedar Rapids, Iowa
Top Contributor
55 reviews 55 reviews
15 hotel reviews
Reviews in 28 cities Reviews in 28 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed September 26, 2012

The gentleman who checked me in was rather rude and acted as if he was doing me a favor by giving me a room key. It's an older building and the room I was in seemed rather outdated. The wireless internet was crappy and I couldn't get any work done. I was also disappointed there was an additional charge for breakfast. I only stayed one night - I had never stayed here before - but I won't be staying at this particular hotel again.

Stayed September 2012, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Appleton, responded to this review, October 16, 2012
Dear EAW1228,

Thank you for taking the time to express your thoughts and concerns. I am disappointed to hear about your experience regarding your recent stay with us. I want to assure you our hotel is very proud of its level of service, cleanliness and quality of its product. Please accept my sincerest apology for falling short of your expectations on this day, particularly with the service you received at check in and room accommodations you received. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit.

Again, thank you for staying with us and taking the time to give feedback.

Sincerely,

Pam G.
Case Manager
IHGCare
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Michigan
1 review
5 of 5 stars Reviewed September 11, 2012

During our recent stay at the Appleton, WI Holiday Inn it was to be my boyfriend's birthday and i wanted to do something very special for him so I contacted Chris at guest services and expalined what I would like and he delivered my request beyond my expectations. The staff seemed to be just excited as I was to pull off this surprise and it sure made my boyfriend feel special. Thank you agian Chris and staff for making our stay a great one! We will be back! The room was great also. Thanks Renee from the U.P. Michigan

Room Tip: the King room on the 6th floor was very spacious and quite. sure was relaxing!
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shawn K, Manager at Holiday Inn Appleton, responded to this review, December 15, 2012
Renee, Thanks for taking the time to give us your comments! We are glad that you had a great time and your boyfriend had a nice birthday. We look forward to seeing you again soon. Shawn
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Chicago, Illinois
Senior Contributor
26 reviews 26 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 2, 2012

Disappointed I was not put on the priority club floor, but I'm used to that. I work overnights and they put me next to the elevator, I was pissed but of course nothing could be done about changing the room. I'm not blaming them about the noise I just wish I could have been put at the end of the hallway. Other than that everything was fine.

  • Stayed April 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shawn K, Manager at Holiday Inn Appleton, responded to this review, December 15, 2012
Thanks for taking the time to give us your feedback on your stay. We do try very hard to meet every guest request and I do apologize that we could not get you at the end of the hall. I am glad that your stay was quiet and we will do our best on your next visit to get you in the location you would like. Shawn
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Arlington, Virginia
Top Contributor
75 reviews 75 reviews
33 hotel reviews
Reviews in 34 cities Reviews in 34 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed August 8, 2012

Hotel is designated as Select and meets criteria. Friendly staff, great facility and more than adequate rooms.
Good restauarant onsite and Outback 200 yards away. Mall 1/2 mile away, HUGE mall BTW
close to highways
Great for business traveller

  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shawn K, Manager at Holiday Inn Appleton, responded to this review, December 15, 2012
We appreciate your comments from your visit with us! Our location is fantastic and we try very hard to deliver exceptional service to every guest.....Thanks for your feedback. We hope to see you again soon. Shawn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Appleton

Address: 150 S. Nicolet Road, Appleton, WI 54914
Phone Number:
Location: United States > Wisconsin > Appleton
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Business Hotel in Appleton
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Appleton 3*
Number of rooms: 227
Official Description (provided by the hotel):
Experience the charm & warmth of Appleton, Wisconsin & the Fox Cities! The Holiday Inn Hotel in Appleton provides a lodging experience like no other in the Fox Valley. Conveniently located 1.5 miles from Appleton/Outagamie County Airport (ATW), the Appleton hotel offers complimentary shuttle service. Our newly renovated Appleton hotel is located at the corner of US Hwy 41 and College Avenue (exit 137). Within minutes of many area businesses and attractions like the Fox River Mall, Fox Cities Performing Arts Center and just thirty minutes from Lambeau Field, home of the Green Bay Packers! Relax, It's Holiday Inn! where Kids Stay and Eat Free we are sure to have something for everyone. Let the kids swim, play video games or explore while Mom and Dad relax in our oversized whirlpool. The Holiday Inn Appleton hotel specializes in meeting and exceeding the needs of the corporate traveler. We offer complimentary wireless high-speed Internet access throughout the entire hotel. Enjoy a hot breakfast in the Terrace Cafe and unwind after a long day in Marlon's Pub & Grill. Planning your next event in Appleton, Wisconsin, think of the Holiday Inn Hotel! Our sales and catering professionals take pride in providing outstanding service and facilities for your next wedding, conference, banquet or reunion. Reality Refreshed! ... more   less 
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Also Known As:
Holiday Inn Appleton Hotel Appleton
Appleton Holiday Inn

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