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“Airport transfer” 5 of 5 stars
Review of Pestana Convento do Carmo

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Pestana Convento do Carmo
5.0 of 5 Hotel   |   Rua do Carmo, 1 | Pelourinho, Salvador, State of Bahia 40301-330, Brazil   |  
Hotel amenities
Ranked #5 of 106 Hotels in Salvador
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Airport transfer”
5 of 5 stars Reviewed May 18, 2014

We are stating at Convento do Carmo in June. Did anyone use the hotel to arrange a car to pick you up at the airport ? I cannot find an email address for the concierge to arrange this so if anyone can help that would be great

Stayed May 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pestana, General Manager at Pestana Convento do Carmo, responded to this review, May 19, 2014
Dear Daniel,
We would like to thank you for choosing the Pestana Convento do Carmo Hotel as your destination. We appreciate if you could contact our concierge department on the following e-mail address: fo.ccarmo@pestana.com, and inform about your flight. We look forward to welcoming you in June.
Yours Sincerely,
Vasco Pinheiro
General Manager
Pestana Convento do Carmo Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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381 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
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English first
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 22, 2014

We have stayed at this hotel for only one night but we did like it very much! What a positive change after a horrible experience at an Iberostar Praia do Forte Hotel. At Pestana Convento do Carmo what we did like very much besides the beautiful hotel itself was the extremely friendly and professional service and behaviour of every single person of the staff. The bar tender and the drinks there were very good. The breakfast service was not too large but very good quality. the king size bed was really huge ! We did also like the beautiful pool in the middle of the hotel area. Definitely recommendable place to stay. Only watch out when you leave the hotel,. A few blocks from the hotel there are hanging around drug addicts.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pestana, General Manager at Pestana Convento do Carmo, responded to this review, May 1, 2014
Dear Mr. Steffu,
Firstly, we would like to thank you for choosing our hotel as your destination, and for taking the time to share your comments with us. We are glad to know that you enjoyed your stay with us. Thank you again for your preference, and we look forward to welcoming you back to the Pestana Convento do Carmo Hotel in the near future.
Yours Sincerely,
Vasco Pinheiro
General Manager
Pestana Convento do Carmo Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Senior Contributor
40 reviews 40 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed April 21, 2014

We loved staying in this converted convent hotel. Unfortunately we stayed here during Easter and the police were on strike so our day tour to the country was cancelled due to safety issues with car and driver thefts. Also the theatre and museums were closed. However, the historic area was wonderful to explore with many security guards and police patrolling area. Great restaurants, shops, markets and churches to explore. The hotel staff are wonderful, even though they were also short staffed. We highly recommend staying here. The showers were hot, just had to wait quite a while and the massage in the day spa was wonderful. Evening drinks and snacks around the pool were good. Reception staff gave fantastic recommendations for alternative dinner places.

Room Tip: We had a second floor facing into a courtyard without the pool. It was quiet and lovely room.
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pestana, General Manager at Pestana Convento do Carmo, responded to this review, May 1, 2014
Dear Mr.Krayner, Thank you for your visit, and for your helpful review. We are glad to know that you enjoyed your stay with us.Fortunately the strike didn ´t took off any shine from the trip. We hope to have the opportunity in the near future to welcome you back at our hotel,.Thank you again for having shared your experience with us. Yours Sincerely, Vasco Pinheiro General Manager Pestana Convento do Carmo Hotel
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Salt Lake City, Utah
Top Contributor
53 reviews 53 reviews
32 hotel reviews
Reviews in 28 cities Reviews in 28 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed March 24, 2014

Stayed here for 3-nights in mid-March of 2014. First, great location in the heart of Pelourinho. Walking distance to all of the highlights, restaurants, exchange houses, markets, etc. Staff was wonderful and their English was very good. Breakfast Buffet was very good and the food off the menu during the day at pool was fine. Not amazing, but not bad. As always, with a hotel like this, the food is expensive if compared to what you can find outside the hotel, but a lot of the food in Pelourinho is overpriced because it is a touristy area.
My room was very nice, quiet, and spacious. High ceilings everywhere, great shower, comfortable bed, and the AC was needed (for me). The pool is nothing to shout about but it is refreshing. Not a place to go if you want to swim laps and workout (gym is very small and dated). My only complaint is that the property will not exchange money so you have to take a 5-10 minute walk to an exchange house. This could make some people nervous as you would potentially be walking with a lot of cash until you got back to the hotel.

Room Tip: I only had one room during my stay, looked out over a street. Some people are bugged by street nois...
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  • Stayed March 2014, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pestana, General Manager at Pestana Convento do Carmo, responded to this review, March 31, 2014
Dear Guest,
Firstly, we would like to thank you for choosing our hotel as your destination, and for taking the time to share your comments with us. We are glad to know that you enjoyed your stay with us. Regarding the exchange money, we are contacting the responsible company to make the exchange money at the hotel to offer our guests more comfort. Thank you again for your preference, and we look forward to welcoming you back to the Pestana Convento do Carmo Hotel in the near future.
Yours Sincerely,
Vasco Pinheiro
General Manager
Pestana Convento do Carmo Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vienna, Austria
Contributor
17 reviews 17 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 23, 2014

pestena convento do carmo is a wonderful, very good located former coventry. from some of the rooms you have a beautiful view. unfortunately we had the roof room on the first day (2/13), which only had one window. on the next day we got a beautiful room with view on the courtyard. the yard was very wonderful, an oasis and shadowy under the arcardes with a swimming pool in the middle. i also have to say something about the staff: the receptionists were very friendly and helpful. the breakfast team and the suitcase carriers were very good but the rest of the staff (except the bartender who worked on the 13th of febuary - a really good man) was impolite. i would recommend this hotel with cautiousness.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pestana, General Manager at Pestana Convento do Carmo, responded to this review, February 26, 2014
Dear Mrs Maria,
We thank you for choosing the Pestana Convento do Carmo Hotel and for the feedback regarding your last stay with us. We were very sorry to learn that you experienced some inconveniences. Your comments are being analyzed, and the necessary improvement measures will be taken regarding the staff performance. We look forward to welcoming you and to being of service.
Kind Regards,
Vasco Pinheiro
General Manager
Pestana Convento do Carmo Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beijing, China
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 4, 2014

This is the oldest hotel I have ever stayed and I really enjoyed the experience. Although there is no hot water in the room, the staff members are always very helpful. The building and the atmosphere is just amazing.

  • Stayed February 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pestana, General Manager at Pestana Convento do Carmo, responded to this review, February 6, 2014
Dear Mr Hao,
Thank you very much for choosing the Pestana Convento do Carmo Hotel, and for sharing your feedback with us. We are sorry to learn that you experienced certain inconvenience during your stay. Your comment is being analyzed, and the necessary improvement measures will be taken regarding the hot water in your room. Looking forward to welcoming you again upon your next visit to Salvador.
Yours Sincerely,
Vasco Pinheiro
General Manager
Pestana Convento do Carmo Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 2, 2014

Sloppy service. Great place but with no atmosphere. For the restaurant: the food is mediocre and the prices are excessive. Nothing comparable to the villa Bahia hotel or equivalent place in Salvador. On one word: do not go there!

  • Stayed January 2014
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pestana, General Manager at Pestana Convento do Carmo, responded to this review, January 17, 2014
Dear Guest,
Thank you for choosing the Pestana Convento do Carmo Hotel, and for your feedback regarding your stay. We are sorry to learn that your experience at our hotel did not meet your expectations. Your comments are being analyzed, and the necessary improvement measures will be taken regarding the service and the restaurant’s quality. We remain grateful for your understanding, and look forward to welcoming you back in the near future.
Kind Regards,
Vasco Pinheiro
General Manager
Pestana Convento do Carmo Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pestana Convento do Carmo

Address: Rua do Carmo, 1 | Pelourinho, Salvador, State of Bahia 40301-330, Brazil
Location: Brazil > State of Bahia > Salvador
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Salvador
#2 Business Hotel in Salvador
#3 Family Hotel in Salvador
#4 Luxury Hotel in Salvador
#5 Romantic Hotel in Salvador
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Pestana Convento do Carmo 5*
Number of rooms: 79
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Also Known As:
Pestana Convento Do Carmo Hotel Salvador
Pestana Convento Do Carmo Salvador, Bahia, Brazil

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