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“A pleasant stay in "Salvador's heart Carnival"” 4 of 5 stars
Review of Sheraton da Bahia - Hotel Salvador

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Sheraton da Bahia - Hotel Salvador
4.5 of 5 Hotel   |   Avenida Sete de Setembro 1537 | Campo Grande, Salvador, State of Bahia 40080-001, Brazil   |  
Hotel amenities
Ranked #8 of 108 Hotels in Salvador
Certificate of Excellence 2014
GreenLeadersGold level
Ribeirão Preto, São Paulo, Brazil
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
15 helpful votes 15 helpful votes
“A pleasant stay in "Salvador's heart Carnival"”
4 of 5 stars Reviewed February 26, 2014

Very good hotel in a quite famous area in Salvador, definitely "Brazil Carnival city"; staff was extremely helpful and gentle
rooms were very clean , although the acoustic isolation was not very good and, since many people love to "party" in Salvador, it was possible to hear everybody coming back to their rooms on 2am, 3am...but, all right, at least it is time to have funny in this never-sleeping town!
Internet was cumplimentary, but it was a little bit unstable; breakfast was very good and early in the morning what surely helps who needs to catch up an early flight.
I do recommend the hotel, since its localization is also a great differential among other hotels with the same qualification that are located far way from the greatest sightsee attractions in Salvador

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonDaBahia, Public Relations Manager at Sheraton da Bahia - Hotel Salvador, responded to this review, March 5, 2014
Dear Charles L,

We appreciate you take your the time to post such positive comments. It's always great to hear that our guests enjoy themselves during their travels mainly in Carnival.

Our effort is always to provide an excellent service for our guests.

It will be a pleasure for us to welcome you back at Sheraton da Bahia Hotel Salvador on the next Carnival seasons.

Sincerely,

Carla Ferreira
Management Assistant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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439 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Dublin, Ireland
Top Contributor
166 reviews 166 reviews
114 hotel reviews
Reviews in 79 cities Reviews in 79 cities
222 helpful votes 222 helpful votes
4 of 5 stars Reviewed February 20, 2014

Good hotel, probably five star by Brazilian standard. Maybe four by European standard. Spotlessly clean, nice pool area, decent food in the bar which isn't over priced not fancy but again is good by Brazilian standards

My standard room was maybe a little smaller than I expected but everything was totally clean and worked very well.
Staff had limited english but enough to interact for service as long as you are a little patient.

Wifi was ok despite some of the other reviews I read. Maybe it has been upgraded?

The big issue with this hotel is the location. Dangerous at night (reception told me not to walk outside after 7pm) and neither does it feel especially safe in the daytime.

Aside from safety the location is just a bit 'in between'. It's half way between the historic centre and the beach..a decent 20 or 30 minute walk from either, so you feel as if you are far away from everything. Taxi fare on a day time meter is about 10 Reals.

Taxi drivers in the centre also try to trick you into a set fare (20 reals) rather than running the meter once they hear you are staying in the Sheraton. I was also tricked once by a taxi from the hotel who ran the meter at the night rate (double the price) during the day.

Stayed February 2014, traveled solo
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SheratonDaBahia, Public Relations Manager at Sheraton da Bahia - Hotel Salvador, responded to this review, February 24, 2014
Dear journeyman29,

Thank you for sharing with us your experience at Sheraton da Bahia - Hotel Salvador with so many details.

We are happy to know that you enjoyed the cleanliness, breakfast and bar service. About the internet, yes we made a total review and change in the structure and it is good to know that is fully working.

We just want to explain that taxis in Brasil have 2 flags of prices by law: daily and night, at night (after 7pm) is charged an higher price but not the double. They have a price meter so that the user can check the right price to be payed and thay are controlled on it.

The hotel provides english classes for our associates since the openning with the aim to improve the communication. It is a good notice to know that they are getting to the goal.

We are look forward to welcome you once again in Sheraton da Bahia Hotel,Salvador.

Sincerely,

Carla Ferreira
Management Assistant
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Nicosia, Cyprus
Top Contributor
87 reviews 87 reviews
14 hotel reviews
Reviews in 24 cities Reviews in 24 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed January 10, 2014

In my opinion the hotel are not able to be classified as a five star hotel, do not meet all the requirements to be rated as a five star. The service is lousy. Lack attention to the details, like, change the linens every day.The parking service is also bad, will scratch our car, but, unfortunately we just realized it after leaving the hotel. The location is bad, too far from the most interesting things in the city. Much bureaucracy and low efficiency.I am sure that you can find something better than this.There are lot of much more pleasant places to stay in Salvador.

Room Tip: Is better chose other hotel
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  • Stayed January 2014, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonDaBahia, Public Relations Manager at Sheraton da Bahia - Hotel Salvador, responded to this review, January 14, 2014
Dear Brenda C,

Thank you for sharing your experience at Sheraton da Bahia - Hotel Salvador.

It is important for us to monitor our performance and know about our guests experience.

Although the parking is a third part company please contact me so we can solve this incident and check the parking filming: assist.gg@sheratondabahia.com

We appreciate comments and feedback as yours in order to improve our services ensuring guest satisfaction.

Sincerely,

Carla Ferreira
Management Assistant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 5, 2014

Excellent location. Close to down town, the old city (Pelourinho) and the Marina (wonderful restaurants). Rooms are comfortable and good space. Great view. Employes are very polite and helpful. Excellent meals, spa and gym very well equipped. Strongly suggest! To repeat,

Room Tip: My room was located on 7th floor ,nothing to say , superb
See more room tips
  • Stayed December 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonDaBahia, Public Relations Manager at Sheraton da Bahia - Hotel Salvador, responded to this review, January 6, 2014
Dear Carington47,

We appreciate you take your time to post such positive comments! It's always great to hear that our guests enjoy themselves during their travels.

Our effort is always to provide an excellent service for our guests.

Will be a pleasure to welcome you back at Sheraton da Bahia Hotel Salvador to enjoy once more of our view, meals and facilities.

Sincerely,

Carla Ferreira
Management Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sydney
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed December 15, 2013

We had a great stay Sheraton except for the Wifi. We required Wifi alot due to work and to travel the rest of our honeymoon. The WIFI was non existent in our room which required us to work from there business center late at night which is not nice. We told reception and they simply told us there speed of there internet.

If you require no wifi the hotel is perfect great value, and great room.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonDaBahia, Public Relations Manager at Sheraton da Bahia - Hotel Salvador, responded to this review, December 16, 2013
Dear jasesyd,

Thank you for taking your time to post a comment about your stay at Sheraton da Bahia Hotel.

Be sure that we take it very seriously and we are taking all the actions to improve our Wifi. Today we offer to all our guests and visitors from 512 Kbps until 1 Mb of internet speed.

Hope to welcome you again and enjoy our hotel.

Sincerely,

Carla Ferreira
Management Assistant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salvador, BA
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 10, 2013

Excellent location. Close to down town, the old city (Pelourinho) and the Marina (wonderful restaurants). Rooms are comfortable and good space. Great view.
Employes are very polite and helpful.
Good meals, spa and gym well equipped.
Strongly suggest!

Stayed November 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonDaBahia, Public Relations Manager at Sheraton da Bahia - Hotel Salvador, responded to this review, December 12, 2013
Dear Paula U,

We appreciate you take your the time to post such positive comments. It's always great to hear that our guests enjoy themselves during their travels.

We look forward to welcome you again at Sheraton da Bahia Hotel - Salvador.

Sincerely,

Carla Ferreira
Management Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buenos Aires, Argentina
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 24, 2013

We booked this hotel with spg points without problems, Hilton, the hotel supervisor helped me with a mistake in the dates that Ive made during the reservation. This Sheraton is the only one so far that Ive stayed that includes continental breakfast without extra cost. The standard room is big and new. We dinner in the main restaurant since there are almost no other option near the hotel. It was a buffet with many dishes. The price was ok considering that is is a five star hotel.
the next day we walked to Pelourinho, it was a 20 block hike, we didnt felt it dangerous during the day.
I totally recommend this hotel!

Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
SheratonDaBahia, Public Relations Manager at Sheraton da Bahia - Hotel Salvador, responded to this review, November 27, 2013
Dear gicmaster,

Thank you for sharing your experience at Sheraton da Bahia Hotel with us.

We are happy to know that you enjoyed our rates including breakfast, service, room, the buffet and our location close to the historic center of Salvador - Bahia.

We are glad to announce you that Hilton is our new Front Office Manager face to your comments.

Will be a pleasure to welcome you again at Sheraton da Bahia Hotel, Salvador.

Sincerely,

Carla Ferreira
Management Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Sheraton da Bahia - Hotel Salvador

Address: Avenida Sete de Setembro 1537 | Campo Grande, Salvador, State of Bahia 40080-001, Brazil
Location: Brazil > State of Bahia > Salvador
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Salvador
#2 On the Beach Hotel in Salvador
#2 Spa Hotel in Salvador
#4 Business Hotel in Salvador
#7 Luxury Hotel in Salvador
#7 Romantic Hotel in Salvador
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Sheraton da Bahia - Hotel Salvador 4.5*
Number of rooms: 284
Reservation Options:
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Also Known As:
Sheraton Da Bahia - Hotel Salvador Brazil

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