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“Nice views but overpriced and NOISY” 2 of 5 stars
Review of Pestana Bahia Hotel

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Pestana Bahia Hotel
4.0 of 5 Hotel   |   Rua Fonte Do Boi, 216 | Rio Vermelho, Salvador, State of Bahia 41940360, Brazil   |  
Hotel amenities
Ranked #46 of 106 Hotels in Salvador
1 review
“Nice views but overpriced and NOISY”
2 of 5 stars Reviewed 4 weeks ago via mobile

The hotel is hosting some kind of private party outside the entrance. The music is so loud that even on the 15th floor and with earplugs in, I can hear it and I can't sleep. A relative of mine is getting married tomorrow and is trying to sleep upstairs. Absurd. For such a high price tag, you'd think they'd have more respect for their guests.
The restaurant is totally overpriced R$69 per person plus R$6 for a 300-ml bottle of water and tip). They have a menu with a la carte dishes, but when you get to the restaurant, they don't let you order them. (You can only order them as room service, which makes absolutely no sense except that they want to force guests in big parties to pay for the buffet dinner.)
The service at the restaurant was also horrible. We had to ask for drinks twice and they were late and not ready at opening time.
The hotel allows guests to smoke in the rooms, which I guess smokers will like but non-smokers won't.
Oh, and the check-in process is unnecessarily long and drawn out, and they don't have enough receptionists to account for it. So we had to wait in line for 45 minutes just to check in.
The views are pretty but the hotel is poorly managed and does not respect its guests.

  • Stayed November 2014
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RFajardo_GG, Gerente geral at Pestana Bahia Hotel, responded to this review, 1 week ago
Dear Guest,

Thank you for choosing the Pestana Bahia Hotel and for your comments regarding your stay. We are sorry to learn about the inconveniences you experienced whilst staying with us. Your information regarding our levels of service were worthy of our utmost attention, and the necessary actions are being taken in order to prevent similar situations from happening in the future. We hope that you will give us the pleasure of welcoming you back when you next visit Salvador.

Kind regards,

Rui Fajardo ,

General Manager
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216 reviews from our community

Traveler rating
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    54
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
London
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 17, 2014

The hotel offers the best value for money I have ever found. The location of the hotel, right on the Salvador bay, must be one of the best anywhere. The hotel is very spacious, well-planned and decorated. It is 23 stories high (great for the view from rooms, and there are several very fast, efficient elevators) and the building is an impressive piece of 70's/80's architecture. The rooms are also spacious, well-decorated, clean and reasonably up-to-date and every one has the most fantastic view of the sea and coast-line out of huge window. The pool and surrounding area and bar are big and right above the sea, and there is also a gym, jacuzzi, sauna and massage/beauty clinic. The breakfast is excellent, with a very wide choice of warm dishes and other. We had one buffet dinner also in the upstairs bar area, which was also fantastic value and offered a very good range of excellent Brazilian food. There was also an excellent musician playing. Overall, staff are helpful, friendly and efficient, and the rooms cleaned very well. The hotel is at the end of a quiet street in Rio Vermelho, with a number of interesting restaurants, with a much more lively bar area a 5 minute walk away. For the price of accommodation like this, it is hard to be negative, even if there are a few defects.

Wi-fi was quite poor in room, with continuous drop-outs, though at least it was free. (In common-areas it is much better). The pool could be kept more clean throughout the day as it gets a bit greasy and dirty at one end, though earlier in day it is fine. Gym needs updating and jacuzzi was not working properly and one part of sauna not at all. At the pool area, towels could run out quickly but were not replaced quickly. Service to room was slow sometimes, for example getting through to reception on phone in the first place, and subsequent fulfilment of request.

Room Tip: All rooms I have stayed in were good, with great sea views
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  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VPinheiro, Gerente geral at Pestana Bahia Hotel, responded to this review, October 19, 2014
Dear Guest,

First of all we would like to thank you for choosing the Pestana Bahia Hotel as your destination, and for having taken your valuable time to comment your stay with us. We are delighted to know that we were able to exceed your expectations, and that you enjoyed your time spent in our Hotel. We look forward to welcoming you back in the near future.

Yours Sincerely, .


Vasco Pinheiro

General Manager
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Joinville, SC
Contributor
19 reviews 19 reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 16, 2014

Pestana Hotel has a very nice view and it is located in a prime spot for night life and good restuarants. However, the best beaches are not close and the historical center (Pelourinho) is also good 30 min away by cab. This hotel has Ok service and rooms but they lack some renovation - it looks wasted. It is good if you are not fancy about these things. The breakfast though is good - but you need to ask the waiter for the local stuff.

Room Tip: Ask for a sea room view
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  • Stayed July 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VPinheiro, Gerente geral at Pestana Bahia Hotel, responded to this review, September 21, 2014
Dear Guest,

We would like to thank you for choosing the Pestana Bahia Hotel, as well as your feedback regarding your last stay. All the apartments were recently refurbished and renewed, and we will therefore continue to update the inventory lists to ensure that our guests needs are satisfied. Looking forward to welcoming you again upon your next visit to Salvador.

Yours Sincerely,

Vasco Pinheiro

Gerente Geral
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Senior Contributor
32 reviews 32 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 6, 2014

The room was really nice, spacy and modern decorated.
The lobby was also beautiful and the breakfast room along with the breakfast variety.
The pool was nice, but it seemed a little neglected as the exterior of the building. Of course being by the ocean doesn't help.
The view is spectacular, but being away from the center you have to use taxis and that costs because of the too much traffic.
The stuff is friendly and with those you don't speak English, at the end you find a way to communicate. For me, a minus was a personal experience. I got a taxi and my reias weren't enough to pay and the taxi driver didn't want to take euros. So, I asked the stuff in the reception, if I could borrow 10reias or charge them to my room until my husband was back and nobody helped me, except a client of the hotel who listened my problem.

Stayed September 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VPinheiro, Gerente geral at Pestana Bahia Hotel, responded to this review, September 7, 2014
Dear Guest,

Thank you for choosing the Pestana Bahia Hotel and for your comments regarding your stay. We are sorry to learn about the inconveniences you experienced whilst staying with us. Your information regarding our levels of service were worthy of our utmost attention, and the necessary actions are being taken in order to prevent similar situations from happening in the future. We hope that you will give us the pleasure of welcoming you back when you next visit Salvador.

Kind regards,

Vasco Pinheiro

Gerente Geral
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo, SP
Senior Contributor
46 reviews 46 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed August 27, 2014 via mobile

I went for business, and met American friends there. We all were very disappointed.
Good points: 1. The building is located in a beatiful place, with a wonderful view of the beach, from both sides. 2. My room, on 15o floor had new furniture, with a nice modern style.
Bad points: 1. All the windows, including room, lobby, restaurant, looked like they haven't been cleaned in the last 10 years. Therefore, how could we enjoy the landscape?? 2. The conditionair air in my room was not working properly, noisy and weak. 3. The bath was leaking and soaking the bathroom floor. 6. The bed sheets were stinking as "wet dogs"! The towels were clean, but very old. 5. At the bar, we ordered capuccino and received a terrible one, prepared with an instant soluble powder, nothing compared to the good Brazilian coffe we have in our country and what I would expect in a 5 star hotel....
Conclusion: It was not what I was expecting!! The place is amazing, I really hope they can fix all these things, but additionally, they need to train staff, otherwise, I am sure guests like me will not come back.

Stayed August 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VPinheiro, Gerente geral at Pestana Bahia Hotel, responded to this review, August 31, 2014
Dear Guest, Thank you for choosing the Pestana Bahia Hotel and for your comments regarding your stay. We are sorry to learn about the inconveniences you experienced whilst staying with us. Your information regarding our levels of service were worthy of our utmost attention, and the necessary actions are being taken in order to prevent similar situations from happening in the future. We hope that you will give us the pleasure of welcoming you back when you next visit Salvador.

Kind regards,


Vasco Pinheiro

General Manager
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Curitiba, Brazil
Top Contributor
66 reviews 66 reviews
18 hotel reviews
Reviews in 25 cities Reviews in 25 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed August 19, 2014

This hotel is located at the seafront with a wonderful view from all rooms. It is a hotel with an excellent structure and has more than 400 rooms. The rooms are spacious and comfortable. The hotel dependences,however, should be urgently renovated as most of hotel dependences are old and dilapidated. The service is very poor. All the staff should be trained again. The restaurant is very nice but the meals are bad. It really a pity that this very nice hotel is so poorly managed and maintained.

Room Tip: Try to get a room in higher floors.
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  • Stayed August 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VPinheiro, Gerente geral at Pestana Bahia Hotel, responded to this review, August 20, 2014
Dear Guest ,

Firstly, we would like to thank you for choosing our Hotel as your destination, and for taking the time to share your comments with us. We are very sorry to learn that your experience did not meet your expectations. Regarding the room conditions, we are happy to inform, that renovations are going to be made in the rooms and hotel facilities in order to offer our guests more comfort. Once again, we thank you for your preference and understanding, and we look forward to welcoming you back in the future.

Kind Regards,

Vasco Pinheiro

General manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eusebio-CE-Brasil
Top Contributor
93 reviews 93 reviews
31 hotel reviews
Reviews in 22 cities Reviews in 22 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed August 15, 2014

This Hotel passed for renovation in some rooms. This time my room was in 17th floor and view is incredible. I saw the Farol da Barra. The breakfast is fantastic and close do the sea and the pool, many fruit, but the juices isn't fresh. Room is big, with a huge bed and shower is good, the air conditioner works perfect. Near the hotel we have many options to eat. I got walking to the restaurants. I recomend o Confraria das Ostras, incredible seafood.

Room Tip: Choose higher floors
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  • Stayed August 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VPinheiro, Gerente geral at Pestana Bahia Hotel, responded to this review, August 16, 2014
Dear Guest,

First of all we would like to thank you for choosing the Pestana Bahia Hotel as your destination, and for having taken your valuable time to comment your stay with us. We are delighted to know that we were able to exceed your expectations, and that you enjoyed your time spent in our Hotel. We look forward to welcoming you back in the near future.

Yours Sincerely,

Vasco Pinheiro

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pestana Bahia Hotel

Address: Rua Fonte Do Boi, 216 | Rio Vermelho, Salvador, State of Bahia 41940360, Brazil
Location: Brazil > State of Bahia > Salvador
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Salvador
#13 Luxury Hotel in Salvador
#20 Business Hotel in Salvador
Price Range (Based on Average Rates): $
Hotel Class:4 star — Pestana Bahia Hotel 4*
Number of rooms: 430
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Also Known As:
Pestana Bahia Salvador
Hotel Pestana Bahia
Pestana Bahia Hotel Salvador, Brazil

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