I made reservations based upon the ratings on this web site.
I booked the hotel room as the suite experience.
This is what happened.
Everything was confirmed by the hotel by email with a confirmation number.
They were to meet us at the airport upon our arrival. They did not.
When we arrived at the hotel at 2:30PM. It took them 30 minutes to check us in. We went to the room and it was not ready as the maid was cleaning it. We left and had lunch and decided to come back to the room later.
After lunch we went to the room. There were no towels. We called them four times and eventually went to the front desk to complain. After 2 hours we got towels. At 6PM we decided to have a drink in the room. We ordered ice. They called back at 630PM and said the hotel was out of ice. They had no ice at the hotel.
We tried to use their internet cafe but they said the internet was down.
We went out for the evening and returned at 11PM.
We were in room 1315. There was a party in the room next to us. At midnight we asked the people at the front desk if we could move to a quiter room. The people at the front desk told us that the hotel had sold the unit next to our room and the person who owned it only used it for parties on the weekends. (this was friday night).
We moved to 1106 at 1AM.
In the morning, we found out the toilet did not flush properly. We left for the lodge at 8:30AM.

Great hotel, beautiful view, piranha-creek in the garden, big theater room. I would recommend this nicely located hotel to anyone.

I forgot to take an envelope out of my briefcase's inner pocket and put it into my in–room safe.. It held US$200 in cash, a parking ticket at an SFO lot, and a house key. I didn't notice the envelope was missing until my wife and I were on a plane headed for Rio.

In 1998 I"d neglected to transfer a couple of semi–precious gems from my shaving kit into my in–room safe. I was at my next stop, Campo Grande, before I realized it was gone.

If it were not for those experiences, I'd rate both Tropical Manaus hotels either "above average" or "excellent."

The 'business' hotel offers spacious rooms, all (or most) with good views of the Rio Negro; a fine breakfast spread; and access to all the facilities of its much larger neighbor (which has no views and is spread out horizontally rather than vertically).

After reading other reviews we made arrangements for transfer to the hotel since we arrived close to midnight. Nice to see your name arriving so far away from home and did not have 50.00 cab ride. The hotel was lovely, clean and far nicer than just a buisness htl. The pool area overlooks the river and all the rooms have view of the black river. Htl offers 24 hour room service which we used, did not like the 5.00 ice charge. The buffet breakfast was very nice. Rooms are simple but large and very clean. Staff was wonderful with problem solving and very firendly to english (only) speaking yanks.