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“Dont trust Novotel - bait and switch or structural problems” 1 of 5 stars
Review of Novotel Manaus

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Novotel Manaus
1.0 of 5 Hotel   |   Av. Mandii, No. 04 | Distrito Industrial, Manaus, State of Amazonas 69075-140, Brazil   |  
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Ranked #21 of 40 Hotels in Manaus
Sugar Land, Texas
Contributor
15 reviews 15 reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
“Dont trust Novotel - bait and switch or structural problems”
1 of 5 stars Reviewed June 29, 2014

Paid a lot of money in advance to book this place for the world cup. When we arrived we were informed that the hotel had structural integrity issues and we were being transferred to another hotel. This happen to a number of groups. So the hotel is either unsafe to stay in or they were overbooked and lied to us. The press were also staying there for the world cup so my guess is that they shoved us out despite paying months in advance. We were sent to another hotel which smelt of feces and was a twenty minute cab ride away. They said we could drive over and use the hotel pool if we wished. What awful customer service. So not only were we turned away at arrival but were placed in an inferior hotel. They should refund my money.

Room Tip: The best tip would be to not stay at this hotel. Its either going to fall down due to structural in...
See more room tips
  • Stayed June 2014, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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161 reviews from our community

Traveler rating
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    64
    40
    24
    12
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
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English first
Adelaide, Australia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 13, 2013

We stayed at this hotel before and after a tour of the Amazon. The staff were amazing and made us feel very welcome. Although this hotel may not be five star, the rooms were very clean and it was easy to transit to the Port. We had an awesome time chatting to the staff and GM and even had a dip in the large pool.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sao Jose Dos Campos, Brazil
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 12, 2013

Accor did not inform on the site the fact that the hotel was in the midde of major repairs. The reason I choose Novotel was because of its service, silence to rest after a long day, its breakfast and restaurant. On arrival the hotel was in repairs, the breakfast was not of the same standard as on previuos occasion, and noisy. Not good.

  • Stayed May 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laguna Beach, California
Top Contributor
65 reviews 65 reviews
22 hotel reviews
Reviews in 28 cities Reviews in 28 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed September 30, 2012

Near the Ferry, not central but great if departing to go up the Amazon. The rooms are clean and spacious. Pool and gym are basic. The restaurant/drinks are overpriced and yes, stay away from the lunch buffet!!!

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JulianaBorba, Guest Relations Manager at Novotel Manaus, responded to this review, October 1, 2012
Thank you for letting us know how you feel when you stayed with us at the Novotel Manaus.

We appreciate your comments about your stay and we apologize for not attending all your expectations on our lunch buffet.

We thank you again for your feedback and wish to better serve you in another opportunity.

Sincerely,

Juliana Borba
Assistant Manager
Novotel Manaus
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Top Contributor
107 reviews 107 reviews
24 hotel reviews
Reviews in 51 cities Reviews in 51 cities
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed September 23, 2012

It's an okay place to crash if you're transiting through Manaus (though it's kinda in the middle of nowhere). The rooms are clean and the staff is pretty good. The breakfast is okay too, but DON'T do the lunch buffet as it's $50USD and isn't that great.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JulianaBorba, Guest Relations Manager at Novotel Manaus, responded to this review, October 1, 2012
Thank you for telling us about your stay at the Novotel Manaus,

We would like to apologize for not attending all your expectations on our lunch buffet but we kindly appreciate the comments.

We thank you again for your feedback and wish to better serve you in another opportunity.

Sincerely,

Juliana Borba
Assistant Manager
Novotel Manaus
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, Canada
Senior Contributor
36 reviews 36 reviews
29 hotel reviews
Reviews in 19 cities Reviews in 19 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed March 31, 2012

If you're going to Manaus on a business trip, this hotel may be a good option due to its location close to the industrial distric.
The hotel is dated and smells funny. Old a/c system are old, noisy and believe me you will need on all night long.
Breakfast is good as well as the bar.

  • Stayed August 2011, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JulianaBorba, Guest Relations Manager at Novotel Manaus, responded to this review, April 3, 2012
Dear Sir,

Thank you for letting us know about your stay at the Novotel Manaus. It is very important for us to receive guests comments as we continuously improve our services. We hope to see you again.

Warm regards,

Juliana Borba
Assistant Manager
Novotel Manaus
@: h0470-gm1@accor.com.br
t: +55 92 2123 1280
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Manaus

Address: Av. Mandii, No. 04 | Distrito Industrial, Manaus, State of Amazonas 69075-140, Brazil
Location: Brazil > State of Amazonas > Amazon River > Manaus
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #21 of 40 Hotels in Manaus
Price Range (Based on Average Rates): $
Hotel Class:1 star — Novotel Manaus 1*
Number of rooms: 167
Official Description (provided by the hotel):
The 4 star Novotel Manaus is perfect for a business or leisure trip to Manaus. It is located within 10 minutes of the heart of the city and 20 minutes from the international airport in a pleasant area close to the industrial district and tourist attractions. The hotel offers 166 airconditioned rooms, minibar, direct phone, cable TV, six meeting rooms for seminars and conferences, outdoor parking, gym, swimming pool, restaurant, bar, soccer field and two tennis courts. ... more   less 
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Also Known As:
Manaus Novotel
Novotel Manaus AM, Brazil

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