Paid a lot of money in advance to book this place for the world cup. When we arrived we were informed that the hotel had structural integrity issues and we were being transferred to another hotel. This happen to a number of groups. So the hotel is either unsafe to stay in or they were overbooked and lied to us. The press were also staying there for the world cup so my guess is that they shoved us out despite paying months in advance. We were sent to another hotel which smelt of feces and was a twenty minute cab ride away. They said we could drive over and use the hotel pool if we wished. What awful customer service. So not only were we turned away at arrival but were placed in an inferior hotel. They should refund my money.
- Official Description (provided by the hotel):
- The 4 star Novotel Manaus is perfect for a business or leisure trip to Manaus. It is located within 10 minutes of the heart of the city and 20 minutes from the international airport in a pleasant area close to the industrial district and tourist attractions. The hotel offers 166 airconditioned rooms, minibar, direct phone, cable TV, six meeting rooms for seminars and conferences, outdoor parking, gym, swimming pool, restaurant, bar, soccer field and two tennis courts. ... more less
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- Also Known As:
- Manaus Novotel
- Novotel Manaus AM, Brazil