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“Worst nightmare of my life; avoid at all costs” 1 of 5 stars
Review of Krystal Hotel Manaus

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Krystal Hotel Manaus
3.0 of 5 Hotel   |   Rua Barroso, 54, Manaus, State of Amazonas 69.010-050, Brazil   |  
Hotel amenities
Ranked #21 of 41 Hotels in Manaus
Carrboro, NC
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Worst nightmare of my life; avoid at all costs”
1 of 5 stars Reviewed July 5, 2014

Two friends and I stayed in this hotel for a couple days while visiting Manaus to attend a World Cup game. The hotel itself was acceptable, but management was horrible. We had reserved a room for two people because there was no option to reserve a room for three people when we booked online. When we arrived, we told them that there would be an extra person and asked if this would be a problem. They offered to give us a bigger room for some extra money, but we declined. Two days later the lady working at the desk (who I later learned is the owner's wife) told us that they were going to charge us an extra R$100 per night for the extra guest in our room and threatened to call the police if we didn't pay it immediately. We protested and said this was unfair but she went so far to pick up the phone to call the police. I finally gave her my credit card to avoid problems, but I let her know that I was unhappy. To me this was a pretty shameless attempt to shake down some "rich" American tourists during the World Cup. And I warned the other guests in the hotel that they would try to rip them off after telling them that it was okay to have an extra person in the room.

The worst, however, was yet to come. When we arrived back at our hotel that night, our room key no longer worked. The owner told us that he was kicking us out of the hotel for "causing problems." Yep, at 10pm at night he dumped us out on the street in a foreign city. He wouldn't even let us stay in the hotel to use the Internet to find a new place to stay. And since this was the World Cup, every hotel in the city was booked. We were terrified that we were going to have to spend the night one the street. We finally found an airbnb place to stay, but the whole experience was pretty terrifying.

In short, it looks to me like the owner of the hotel and his wife don't care if their guests are happy or even safe. Nor do they care about the reputation of the hotel. (I told the manager that I would describe this entire incident in a TripAdvisor review, and he said that he didn't care.) All they care about is getting as much money from their guests as possible. They will ambush you with exorbitant charges without warning, and if you complain, they will threaten to call the police or just throw you out on the street. AVOID THIS HOTEL AT ALL COSTS!

  • Stayed June 2014, traveled with friends
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
8 Thank EDBair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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34 reviews from our community

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Kalamazoo, Michigan
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed September 30, 2012

The hotel is centrally located, down the street from the theatre.
The street is buzzing with people on weekdays, Sunday is quiet.
Breakfast was very good, quantity & quality.
The cost was USD70/night for single.
They cancelled 2 nights of my stay w/o charge or fee when I arrived 2 days late.
Checked baggage service was helpful.
The hotel rooms unfortunately do not have a safe.
The staff spoke english as needed to help tourists such as me.

  • Stayed July 2012, traveled solo
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
3 Thank inkspot01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, MA
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed September 10, 2010

Admittedly, we were just looking for an affordable hotel option as our flight arrived at midnight and we were in our room for a total of 7 hours before getting picked up for a van ride to a jungle lodge the next morning. On the plus side, there was breakfast provided and AC in the room, but everything else about the room was very small and old. This would not have been a comfortable stay if we had spent any longer in Manaus.

  • Stayed August 2010, traveled as a couple
    • 3 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
2 Thank Boston519
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Krystal Hotel Manaus

Address: Rua Barroso, 54, Manaus, State of Amazonas 69.010-050, Brazil
Location: Brazil > State of Amazonas > Amazon River > Manaus
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
Ranked #21 of 41 Hotels in Manaus
Price Range (Based on Average Rates):
Hotel Class:3 star — Krystal Hotel Manaus 3*
Number of rooms: 40
Official Description (provided by the hotel):
The Krystal Hotel is located in the center of Manaus, close to Amazon Opera House, the Rio Negro Palace and just 3 blocks from Manaus Port. All rooms at the hotel have air conditioning and free Wi-Fi. You can enjoy a breakfast buffet served daily by Krystal. The hotel also has a restaurant on Lider Hotel Manaus, which is close and is under the same management. The Krystal Hotel is just 11 km from Eduardo Gomes Airport and provides free private parking on site. ... more   less 
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Also Known As:
Krystal Hotel Manaus AM, Brazil

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