We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent Service” 5 of 5 stars
Review of Holiday Inn Manaus

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Save
You added Holiday Inn Manaus to your Saves list
Holiday Inn Manaus
3.5 of 5 Hotel   |   Av. Rodrigo Otavio 3721 - Crespo, Manaus, State of Amazonas 69077-000, Brazil   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Package Deal
Ranked #1 of 40 Hotels in Manaus
1 review
3 helpful votes 3 helpful votes
“Excellent Service”
5 of 5 stars Reviewed May 28, 2014

I stayed at the Holiday Inn Manaus for two weeks and have no complaints. Jhonathan Silva made each day a joy, he is very professional and always greets you with a huge smile. The resturant serves excellent food at reasonable prices. My room was very clean and the staff made my stay enjoyable.

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnManaus, Manager at Holiday Inn Manaus, responded to this review, August 18, 2014
Dear Terri S,

Thank you for your time to share with us your experiences as a guest in our hotel.
We are very happy to see that all went well during your stay. I will proudly forward your kind words to Jonathan. He is definely a special asset for the hotel. Your comments will be a great boost to inspire all hotel staff! Please let us know when you have plans to stay with us in the near future.

Greetings from Manaus,

Pablo Pacheco
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

330 reviews from our community

Traveler rating
    178
    124
    22
    4
    2
See reviews for
35
28
19
202
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Philadelphia, Mississippi
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 19, 2014

Jonathan Silva (service employee) exhibited exceptional professionalism and service. Overall good experience. Food was good, but service at hotel restaurant was pretty poor. Room service was good. Hotel gym above average but could not access pool area.

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnManaus, Manager at Holiday Inn Manaus, responded to this review, August 18, 2014
Dear BRI754,

Thank you for your time to share with us your experiences as a guest in our hotel.
Jonathan is definely a special asset for the hotel. I will proudly extend your kind words to him. On the other hand, I am very sorry about not a good experience in our restaurant. We are working with all the restaurant staff to be able to achieve outstanding experiences to our guests. Please let us know when you have plans to come back to Manaus. We will do our best to exceed your expectations this time in all aspects.

Greetings from Manaus,

Pablo Pacheco
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 17, 2014

I had good experience in here.
All utilities looked good, even though I did not use all....
Um... I am Korean, So, especially, breakfast was very good for me..
Hope other customer will have same things... :)

Room Tip: Jhonathan Silva is very kink bell boy. He made us very comfortable. Especially, his sociability!!
See more room tips
  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnManaus, Manager at Holiday Inn Manaus, responded to this review, August 18, 2014
Google Translation
친애하는 명기 민,

우리의 호텔에서 게스트로 우리와 함께 당신의 경험을 공유하는 시간을 내 주셔서 감사합니다.
저희 직원들은 항상 최고의 고객 서비스를 제공을 찾습니다. 우리는 한국인이 매우 집에서 멀리 떨어져있는 특별한 요구 사항이 있음을 이해합니다. 우리는 충분히 우리가 한국인에 대한 특별한주의가 이유 즉, 귀하의 관습과 문화를 존중한다. 네 종류의 단어를 주셔서 감사합니다.

마나우스에서 인사말,

Pablo Pacheco
품질 관리자
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
2 reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed April 9, 2014 via mobile

Nice hotel for the price, clean, good staff. No problems at all. Recommend. The only negative point is, the location, it's far from everything and the traffic was terrible, it's situated in a industrial zone. I think it good for business.

  • Stayed March 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnManaus, Gerente de recepção at Holiday Inn Manaus, responded to this review, April 23, 2014
Dear Mr KevinBurn

Thank you for taking the time to talk about our hotel.

We are happy to know that you liked our hotel.

We work just to please our customers.

It will be a pleasure to welcome you again and hope that happens soon.

Regards, Guilherme Monteiro
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 18, 2014

Clean hotel, friendly & helpful staff, nice breakfast. The room is comfortable at affordable price. It's located besides a small shopping mall where you can get almost anything from there. Too bad that I only spent one night there but it was a pleasant stay.

Stayed March 2014, traveled on business
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnManaus, Gerente de recepção at Holiday Inn Manaus, responded to this review, March 27, 2014
Dear Mr RizalRaslip

We are happy to receive comments about your experience with us.

Our job is to provide our customers a safe and comfortable place.

We look forward to welcome again in our hotel

You truly,

Guilherme Monteiro
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beaufort, South Carolina, United States
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed March 3, 2014

Found this to be an excellent Holiday Inn; clean, attentive staff and a very good restaurant. While most of the guests were there on business, we used it as our base for a trip into the Amazon. The only minor drawback is that it is halfway between downtown and the airport so walking anywhere is not much of an option.

Room Tip: As a IHG platinum members we were upgraded to small suites both times we stayed here.
See more room tips
  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnManaus, Gerente de recepção at Holiday Inn Manaus, responded to this review, March 5, 2014
Dear Dennis G

Thank you for taking your time and report your time with us.


We strive daily to help our guests and clients with everything that we can. And to provide a comfortable and peaceful environment we work systematically to improve our services.

It will be a pleasure to welcome you again and hope that happens soon.

Regards, Guilherme Monteiro
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingman, Arizona
Contributor
20 reviews 20 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed February 25, 2014

Clean rooms, comfortable beds, desk staff very friendly and helpful. Breakfast buffet odd in that all plates furnished were saucer sized, dinner at the hotel was good, but they have a very limited menu. Location next to a small mall, but industrial other than that. Booked in the U.S. and had no problem at checkout with any aspect of our reservation. If I were staying there again, I'd look at their other rooms before checking in, ours was quite small and cramped, and an upgrade might be worthwhile.

  • Stayed February 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnManaus, Gerente de recepção at Holiday Inn Manaus, responded to this review, February 27, 2014
Dear paco30

Thank you for taking the time to review your stay with us.

It is always good to know that we can meet and exceed the expectations of our customers. This is the true meaning of our work.

We are working daily to ensure that all our customers can be met in the best way.

We hope to see you back soon.

Regards, Guilherme Monteiro
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Holiday Inn Manaus? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Manaus

Address: Av. Rodrigo Otavio 3721 - Crespo, Manaus, State of Amazonas 69077-000, Brazil
Phone Number:
Location: Brazil > State of Amazonas > Amazon River > Manaus
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Manaus
#1 Family Hotel in Manaus
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Holiday Inn Manaus 3.5*
Number of rooms: 240
Official Description (provided by the hotel):
Experience the Holiday Inn Manaus Get ready for a new experience and welcome to Holiday Inn Manaus! With a complete structure and differentiated service, we serve guests who are seeking for a personalized service, comfort and convenience. Our structure, products and services have been enhanced to meet and exceed the expectations of our guests. Our hotel and guest rooms provide and follow the highest international safety standards and are fully equipped to ensure to our guests comfort, quality and excellence in customer service. With care in customer service and attention to every detail, we provide you welfare along your stay. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Expedia, Priceline, Cheap Tickets, Orbitz, Agoda, Hotels.com, BookIt.com, Despegar.com, Odigeo, TripOnline SA and Tingo so you can book your Holiday Inn Manaus reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Manaus AM, Brazil

Owners: What's your side of the story?

If you own or manage Holiday Inn Manaus, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.