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“Business as usual” 5 of 5 stars
Review of Holiday Inn Manaus

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Holiday Inn Manaus
3.5 of 5 Hotel   |   Av. Rodrigo Otavio 3721 - Crespo, Manaus, State of Amazonas 69077-000, Brazil   |  
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Ranked #1 of 39 Hotels in Manaus
Certificate of Excellence 2014
Bradford, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“Business as usual”
5 of 5 stars Reviewed June 22, 2013

A modern hotel with all mod cons. The rooms are spacious, clean and quiet. Efficient service and convenient when working in the industrial district.
There are a couple of bars and restaurants in the vicinity, with a large food parlour nearby.
City centre is a 10 minute ride from the hotel

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnManaus, Gerente at Holiday Inn Manaus, responded to this review, July 4, 2013
Dear Mr. Michael B,

Thank you for taking your time and post your comment about your stay with us.
We are glad to know that our structure and services met your needs. If there is anything else we can do to make your next stay more comfortable, please contact our Front Desk or our Manager on Duty.

We hope to see you again in your next visit to Manaus.

Best Regards, Priscila Caldeira
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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391 reviews from our community

Traveler rating
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    31
    5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Chicago, IL
Top Contributor
61 reviews 61 reviews
33 hotel reviews
Reviews in 28 cities Reviews in 28 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed June 9, 2013

Stayed here my last day in Manaus, I wish I stayed here the entire trip. Staff was over accommodating and most spoke English with proficiency. Rooms were what you would expect from an American hotel chain - large, clean, modern, comfortable. Restaurant on-site, free parking and a pool. Air conditioning was extremely efficient. The location is the only downfall depending on what exactly the purpose of your trip to Manaus is for. I would definitely recommend staying here but at the same check out other hotels due to its location.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnManaus, Gerente at Holiday Inn Manaus, responded to this review, June 27, 2013
Dear Mr. Dabears-mv81,

Thank you for taking your time to post about your stay with us.
It is a very important for us to know our guests´ satisfaction and we are all very pleased to know that our accommodation and service met your expectations.
If there is anything else we can do to make your next stay more comfortable, please let us know at the front desk or ask for our Manager on Duty.

We hope to see you soon in your next visit to Manaus.

Best Regards, Priscila Caldeira
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Senior Contributor
46 reviews 46 reviews
5 hotel reviews
Reviews in 26 cities Reviews in 26 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed May 28, 2013

When you hear the phrase one person can make the difference, this is so true, just wanted to praised Ricardo the guy at the reception who was such and professional and gentleman, from the time I checked in, he made me feel welcome and accommodating to my needs. This was my first time staying at this facility, and thanks to your customer service I will for sure return.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnManaus, Gerente at Holiday Inn Manaus, responded to this review, June 26, 2013
Dear Deperu4,

First of all we would like to thank you for taking your time to review our hotel.
We are all glad to know that our staff, services and facilities met your expectations.

We all expect to see you soon in your next visit to Manaus.

Regards, Priscila Caldeira
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo, SP
1 review
4 of 5 stars Reviewed May 11, 2013

Hotel is new and room is clean. Breakfast is very good and the restaurant either. The staff is really helpful. It´s far from sightseeing or other good restaurants in Manaus, as other hotels, so you´ll need to get a taxi. Great pool to relax.

It´a great place to stay for a business trip, as it´s near the industrial area.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnManaus, Gerente at Holiday Inn Manaus, responded to this review, May 24, 2013
Dear tsallum,

Thank you for taking your time to comment about your experience in our hotel.
We are very proud to know that our services met your expectations and you could enjoy your stay with us.
We hope to be your first choice in your next visit to Manaus.

Best Regards, Priscila Caldeira
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
miami
Top Contributor
108 reviews 108 reviews
99 hotel reviews
Reviews in 80 cities Reviews in 80 cities
187 helpful votes 187 helpful votes
2 of 5 stars Reviewed April 21, 2013

Had a recent 3 night stay here and as others have said, the location of the hotel is awful if you are sightseeing. It requires taxi rides to go anywhere you'd like to go.
The "mall" next door is tiny and ugly. With just a food court, American action movies dubbed into Portuguese and not many dining options, other than greasy Brazilian fast food. It does have a brewery in the back parking lot with very decent beer and mediocre food. But I really couldn't do that more than once.
Tried to jump on the buses to go downtown a couple of times, but failed... The bus where I was supposed to go took 25 minutes coming and by the time it got there, was so incredibly packed that I gave up. It doesn't help that there are buses coming and going and there a couple of stops that are very disorganized. Have to spring for the 20-25 Reais taxi ride into town or to the other areas where decent restaurants are.
I was excited to try the rooftop pool one afternoon, only to find it is tiny and they built it on the wrong side of the hotel, with views to the industrial park, instead of the most pleasant city side where you could at least see the skyline.
Taxis from the airport are a robbery at 75 Reais (USD 40) for the 20 minute ride. Fixed tariff.
On my last night, I got assigned next to a room full of noisy kids slamming doors and shouting through the corridors... I had already requested a move from a room due to the highway noise in front and didn't feel like moving again. So I just booked another hotel and moved out. They charged me a full night's stay... From 6PM to 10PM.
Unless your business is really close to the hotel, or you are a traveller whose idea of seeing a place is hanging out at the hotel and at a food court, I would avoid this place and book yourself out in Ponta Negra or in Adrianopolis.

Room Tip: Choose a room away from the highway noise on the front and sides of the hotel. You are better off lo...
See more room tips
  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnManaus, Gerente at Holiday Inn Manaus, responded to this review, April 22, 2013
Dear Ranger22miami,

First of all we would like to thank you for taking your time to post a review about your stay with us.
Despite all our efforts, there are situations that we can not step in, such as taxi costs and structures of the city.
We are constantly pursuing excellence to provide quality in our services, but despite all our efforts, situations still can occur to implicate in our guests satisfaction.
We have already updated your profile with your room preferences to make sure you will have a comfortable stay with us.

We hope to see you again in your nest visit to Manaus.

Best Regards, Priscila Caldeira
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 31, 2013 via mobile

Hotel room was clean, looked brand new. Everything worked which does not always happen in Manaus. Nice room, breakfast was great,.good food at restaurant. Exceptionally helful staff , very friendly. Thank you Lia, Sparks, Riasa.
must use taxi do see sights since it is a bit far from museums, ópera house ( must see).
Great toproof lappool and brand new fitness club.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnManaus, Gerente at Holiday Inn Manaus, responded to this review, April 2, 2013
Dear Esbeck,

Thank you for taking your time and write about your stay with us.
Feedbacks like yours helps us to know what we are doing well and what we need to do to improve. We are all aware that we can always be better, but a comment like yours give us a sense of achievement.

We hope to be your first choice when you come back to the city.

Best Regards, Priscila Caldeira
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 24, 2013

The hotel not as expensive as others in Manaus (not the least expensive either), but if you need safe place to stay, basic standards of comfort, a a good bed to sleep on, this is the place.

Staff is very helpful, and most speak english and spanish as a back up, if your portuguese is not up to par.

Room Tip: The top floors are very quite, however, the elevator wait are a bit longer then normal. 3 Elevators...
See more room tips
  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnManaus, Gerente at Holiday Inn Manaus, responded to this review, April 2, 2013
Dear Mr Robledo73,

First of all we would like to thank you for taking your time to write about your experience.
It is a pleasure to know that our hotel met your expectations and that you had a pleasant stay with us.

We hope to see you again in your next visit to Manaus.

Best Regards, Priscila Caldeira
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Manaus

Address: Av. Rodrigo Otavio 3721 - Crespo, Manaus, State of Amazonas 69077-000, Brazil
Phone Number:
Location: Brazil > State of Amazonas > Amazon River > Manaus
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Manaus
#1 Business Hotel in Manaus
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Holiday Inn Manaus 3.5*
Number of rooms: 240
Official Description (provided by the hotel):
Experience the Holiday Inn Manaus Get ready for a new experience and welcome to Holiday Inn Manaus! With a complete structure and differentiated service, we serve guests who are seeking for a personalized service, comfort and convenience. Our structure, products and services have been enhanced to meet and exceed the expectations of our guests. Our hotel and guest rooms provide and follow the highest international safety standards and are fully equipped to ensure to our guests comfort, quality and excellence in customer service. With care in customer service and attention to every detail, we provide you welfare along your stay. ... more   less 
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Also Known As:
Holiday Inn Manaus AM, Brazil

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