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“Very disappointed in Manus Holiday Inn” 3 of 5 stars
Review of Holiday Inn Manaus

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Holiday Inn Manaus
3.5 of 5 Hotel   |   Av Rodrigo Otavio 3775, Manaus, State of Amazonas 69077-000, Brazil   |  
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Ranked #1 of 39 hotels in Manaus
Olympia, Washington
1 review
1 helpful vote 1 helpful vote
“Very disappointed in Manus Holiday Inn”
3 of 5 stars Reviewed January 24, 2013

The hotel was clean and everyone seemed nice. Only the person on the desk could speak english. No one in the restaurant. We ate twice in the restaurant and found it extremely unsatisfactory. Lunch meal of local fish was redone because of dried blood in it and even then was left mostly uneaten. We and others ate at the McDonalds near by. Very industrial area. Everything seemed run down in the city including the airport with drip buckets to catch the leaks. It is a very run down poor city that you wish better things for. The electricity goes out often and left us stranded in the elevator or 7 minutes. The rain is torrential when it comes but then clears up quickly.

Room Tip: They tried to say our room was much more and we had to show our receipt from Hotel.com. They tried t...
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  • Stayed January 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Manaus, responded to this review, February 12, 2013
Dear patriciab58653,

Thank you for providing us with a very considerate review and thank you for staying with us. I am truly sorry to hear that the food served during your travel did not live up to your expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Thank you for staying with us and we all hope to have an opportunity to serve you again.

Sincerely,

Janice A
Case Manager
IHGCare
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269 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Seattle, Washington
Top Contributor
278 reviews 278 reviews
19 hotel reviews
Reviews in 84 cities Reviews in 84 cities
194 helpful votes 194 helpful votes
3 of 5 stars Reviewed January 23, 2013

The Holiday Inn in Manaus is a relatively modern hotel with nice rooms. Unfortunately they do not turn on the air conditioning in the guest rooms prior to your arrival. As it is hot in Manaus year-round, air conditioning is a significant issue. When on, the AC was inadequate. The front desk service was good, but not outstanding. Breakfast was good, and plentiful. There is a McDonald's next door, as well as a shopping mall. I would likely stay there again, as the other options are not great.

Room Tip: Rooms on the rear of the building are quieter.
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Manaus, responded to this review, February 8, 2013
Dear OlympicWest,

Thank you for taking the time to review our property. I am pleased to hear that you liked our hotel facility and staff services. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. It is our regret that your stay was negatively affected by the issues with air conditioning unit. Please accept our sincere apologies for any inconvenience it may have caused you. Your feedback is very important to us as this assists us in continually improving the services and facilities we offer to our guests.

Your business is valued and we hope your future travel plans will continue to include IHG properties.

Sincerely,

Lera P
Case Manager
IHGCare
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Melbourne, Australia
Top Contributor
168 reviews 168 reviews
27 hotel reviews
Reviews in 63 cities Reviews in 63 cities
110 helpful votes 110 helpful votes
4 of 5 stars Reviewed January 11, 2013

We spent 2 nights here after our Amazon River cruise, and whilst it is probably the best hotel in Manaus being so far out of the centre means you have to take taxis to see the sights that are all located downtown; average taxi is BRL20 (US$10) one way.
There is a bus stop very near the hotel where you can take a bus for BRL2.75 (US$1.40) right to the city centre in about 20 minutes.
The hotel is in what is known as an industrial area.

Our check-in experience was flawless, we were offered an upgrade because of our Gold Priority Club status, as well as 2 bottles of soft drink. The Agent spoke very good English and was most helpful and accurate with directions, even making phone calls to get the exact location of a self-serve laundry.

The room is a good size, beds comfortable, and bathroom very big with a large shower and separate spa bath.
Wireless internet connection from the room is very good, and free.

We found the breakfast buffet quite adequate with a reasonable variety of food; cost is BRL29 (US$14.50) if not included with your room rate.

We didn't have any other meals in the restaurant because adjacent to the hotel is small shopping mall with a good size food court, where we had our other meals.
There is also a large supermarket about a 5 minute walk from the hotel.

We are disappointed, however, that the room cleaning staff have not been educated on the Hotel's own policy of re-use and re-cycle towels and bed linen. We were very surprised to find on returning to our room after a day out after our first night's stay that all the towels and bed linen had been changed, even though we had hung up the towels, as requested by the sign in the bathroom.

Having travelled extensively we find it a source of some irritation that hotels purport to be interested in protecting the environment yet their cleaning staff rarely follow the hotel's own policy, almost always replacing towels that are hung up for re-use, a policy we in fact heartily support.

Room Tip: High floor facing away from main road that runs in front of the hotel
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnManaus, Gerente at Holiday Inn Manaus, responded to this review, January 14, 2013
Dear Mr. Johnpsau,

Thank you for taking your time to post about your experience in our hotel.
We feel very happy that you enjoyed our comfortable rooms as well as our services.
It is also very important for us to know that our recycle policy was not being accomplished by some of our staff members. We have already taken action to make sure that our standards are fulfilled.

Thank you again for your comments,we look forward to welcome you back again.

Best Regards, Priscila Caldeira
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Virginia Beach, Virginia
Senior Contributor
25 reviews 25 reviews
Reviews in 9 cities Reviews in 9 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed December 22, 2012

We enjoyed our stay at the Holiday Inn Manaus. We felt safe, the room was clean, and the beds were comfortable. The front desk staff was also very kind and helpful. We will definitely stay here again when in Manaus!

Stayed July 2012, traveled with family
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HolidayInnManaus, Gerente at Holiday Inn Manaus, responded to this review, January 14, 2013
Dear Sleeplessatthebeach,

Thank you for taking your time to write about your stay with us.
We are all glad to know that we have reached your expectations and that our staff provided all the assistance that you needed.
Comments like yours help us to know what we are doing right and what we can do to improve our services.

We hope to see you back in your next visit to Manaus.

Best Regards, Priscila Caldeira
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kent
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 11, 2012

Stayed there before and after our Amazon trip. Fab hotel. Clean, rooms were great. Large comfortable beds. Great shower. Food in the restaurant was excellent. Really couldn't fault a thing. Highly recommended.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnManaus, Gerente at Holiday Inn Manaus, responded to this review, December 12, 2012
Dear Guest,

Thank you for taking your time to write about your stay in Holiday Inn Manaus.
It is a pleasure to know that all our efforts are recognized for our guests and our staff was recognized for it.

We hope to be your first choice in your next trip to Manaus.

Best Regards, Priscila Caldeira
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Manaus, Amazonas, Brazil
1 review
5 of 5 stars Reviewed December 3, 2012

An excellent hotel, with excellent staff. Living in hotel for more than 2 months is not easy, but the crew did all their best to make my stay comfortable and memorable. Even though prices are high, restaurant menu is short, and crew speaks only Portuguese, the quality of service is extraordinary.

My special thanks to Mr Varney Ferreira, whose customer focus is something everyone realizes upon arrival. He is a doorman very helpful, committed and open-hearted. You can count on him at any time you have a problem in the hotel to solve. He really made my stay unforgettable, the hotel should be proud of him being part of the team.

For my next business trip I have already made my reservation in this hotel. Highly recommended for business people, having their business in Distrito Industrial.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnManaus, Gerente at Holiday Inn Manaus, responded to this review, December 7, 2012
Dear Mr. Ferenc,

First of all, we would like to thank you for taking your time to write about your experience in our hotel.
Our staff is focused to attend our guests needs in every detail and we are surelly proud of Varney and his assistance with all our clients. He has been recognized for it many times.
We are working with our staff to improve their english and our guests will be able to notice this change in the near future.

We look forward for your next stay.

Best Regards, Priscila Caldeira
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Wisconsin
Senior Contributor
34 reviews 34 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed November 14, 2012

Great hotel.Clean, clean rooms, friendly staff and most of them speak English. Spectacular breakfast. Flawless internet connection. Location is pretty far from the center of Manaus,but I was there for a tour of the Amazon and it was a good location for that.

Almost forgot -- wonderful roof top outdoor pool and exercise room.

  • Stayed October 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnManaus, Gerente at Holiday Inn Manaus, responded to this review, November 28, 2012
Dear Guest,

Thank you for taking your time to write about your stay.
Your contribution will certainly help us to improve our services to deliver the best guest experience.

We hope to see you with us again in your next trip to Manaus.

Best Regards, Priscila Caldeira
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Manaus

Address: Av Rodrigo Otavio 3775, Manaus, State of Amazonas 69077-000, Brazil
Phone Number:
Location: Brazil > State of Amazonas > Amazon River > Manaus
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Manaus
#1 Family Hotel in Manaus
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Holiday Inn Manaus 3.5*
Official Description (provided by the hotel):
Against the magnificent Amazon River and a short drive from the rich Amazon Rainforest, Holiday Inn Manaus is the only hotel in Brazil that has the IBDN (Brazilian Institute of Nature Defense) Certificate. A 4 Star Hotel with a privileged location at Manaus Industrial area and in a walking distance from Studio 5 Shopping Center, the main convention center in city. ... more   less 
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Also Known As:
Holiday Inn Manaus AM, Brazil

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