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“Would stay here again” 5 of 5 stars
Review of Holiday Inn Manaus

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Holiday Inn Manaus
3.5 of 5 Hotel   |   Av. Rodrigo Otavio 3721 - Crespo, Manaus, State of Amazonas 69077-000, Brazil   |  
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Ranked #1 of 40 Hotels in Manaus
Wisconsin
Senior Contributor
36 reviews 36 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
30 helpful votes 30 helpful votes
“Would stay here again”
5 of 5 stars Reviewed November 14, 2012

Great hotel.Clean, clean rooms, friendly staff and most of them speak English. Spectacular breakfast. Flawless internet connection. Location is pretty far from the center of Manaus,but I was there for a tour of the Amazon and it was a good location for that.

Almost forgot -- wonderful roof top outdoor pool and exercise room.

  • Stayed October 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnManaus, Gerente at Holiday Inn Manaus, responded to this review, November 28, 2012
Dear Guest,

Thank you for taking your time to write about your stay.
Your contribution will certainly help us to improve our services to deliver the best guest experience.

We hope to see you with us again in your next trip to Manaus.

Best Regards, Priscila Caldeira
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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327 reviews from our community

Traveler rating
    175
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    22
    4
    2
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Phoenix, Arizona
Top Contributor
148 reviews 148 reviews
36 hotel reviews
Reviews in 61 cities Reviews in 61 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed November 8, 2012

The hotel is good -- clean and spacious. It is located away from city centre and is inconvenient since taxis are necessary to get anywhere. The rate was good; however, it may be because the price did not include breakfast. A separate charge of approx $12 for breakfast seemed high since most Holiday Inns include breakfast. In general, a good hotel.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnManaus, Gerente at Holiday Inn Manaus, responded to this review, November 22, 2012
Dear Mrs Suzanne,

Thank you for your time to write about your stay with us.
We work everyday in every detail to satisfy our guests needs and it is important to know how they feel about our building and services.

We all expect to have your stay with us again in your next visit and please let us know what we can do to improve.

Best Regards, Priscila Caldeira
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv, Israel
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 16, 2012

we spent two nights in this hotel- before and after our Amazon trip (3 nights).
all in all, it is a pretty standard holiday inn, which means:
- staff is friendly and welcoming
- English is well spoken
- rooms are very clean, pretty big, and very welcoming
- breakfast is very good, with a very large variety. they even have a "Japanese breakfast" corner!
- wifi reception is pretty fine

as far as location goes, this hotel is not situated in the center of Manaus, but on the outskirts. the hotel is a 5 minute walk from a small but nice shopping mall.

the hotel has a luggage room, which allowed us to leave our big luggage there while spending a few days in the Amazon with the little pack. convenient!

the restaurant itself is not that good. food is OK, but not more. pretty much of a disapointment. go out if you have the chance.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnManaus, Gerente at Holiday Inn Manaus, responded to this review, October 23, 2012
Dear Mr. Noamhe,

Thank you for taking your time to write about your stay with us.
We work everyday to comply with our guests needs and we are glad to know that we were able to attend you.
Regarding our restaurant, we are studying new options to include in our menu.

Thank you again for your opinion, it is very important for us to know where we can improve to better serve our customers.


Best Regards, Priscila Caldeira
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
31 reviews 31 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed October 4, 2012 via mobile

No internet during 3 day stay, no information regarding same and of course no apology.

If want room cleaned seems you must phone reception,

I returned to hotel at 16:00 and room untouched.

Last time Hotel was new, this time no excuse poor management and general dont care attitude. Luckily for them a hotel shortage.

  • Stayed October 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnManaus, Gerente at Holiday Inn Manaus, responded to this review, October 10, 2012
Dear Guest,

Thank you for your comments about your experience in our hotel.
First of all, our apologies for any incovenience you have faced during your stay.
Please e-mail us at priscila.caldeira@ihg.com , we would like to correct this situation.

We all look forward for your contact.

Best Regards, Priscila Caldeira
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bradford, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 24, 2012

This was my first trip to Manaus Brasil, and having stayed at Holiday Inn else where I decided to go with the same hotel chain.
The hotel it self was very good with only two minor drawbacks:

1. No free bottled water. Which could be expensive from mini bar.
2. No chest of draws for socks/underwear.

The hotel is located next to a shopping centre which was a big advantage so great for eating out.

All the hotel staff were very friendly especially Varney Oliveira - Great person and very helpful.

Kad

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnManaus, Gerente at Holiday Inn Manaus, responded to this review, October 3, 2012
Dear Khad,

Thank you for taking your time to write about your experience with us.
It is very important for us to know how our guests feel during their stay and their sugestions, so we can analyze and improve our services.
All our staff was commended for the great service offered to you.

We all hope to see you in our hotel in your next trip to Manaus.

Best Regards, Priscila Caldeira
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 13, 2012

Outstanding stay. Can always count on the Holiday Inn for a high standard of cleanliness, comfort and service. Perfect for business travel. Verney and Gordon both provide excellent service to the customer.

  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnManaus, Gerente at Holiday Inn Manaus, responded to this review, August 15, 2012
Dear Tim S,

Thank you for taking your time to write about your stay.
We are very commited to offer the best service and quality to all our guests and comments like yours let us know that we are doing things in the right way.
The employees are aware of your compliments and they will also be recognized for the good service.

Holiday Inn Manaus Team thank you and expect to see you soon in your next stay in the city.

Best Regards, Priscila Caldeira
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lucknow, India
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed August 11, 2012

A reasonably good hotel situated in a clean area. Good, modern, spacious rooms. There is a McDonald's and shopping mall within walking distance. The hotel is about half an hour away from City Center and at least 30-40 minutes away from the airport - maybe more in traffic time. However, if you are going to take an Amazon tour, this hotel is rather convenient since it is situated not far from the usual take-off pier of such tours. Hotel front desk staff can do with some improvement in English.

Stayed July 2012, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnManaus, Gerente at Holiday Inn Manaus, responded to this review, August 15, 2012
Dear Guest,

First of all I would like to thank you for your review about your stay.
The hotel offers english classes to our employees and they are very commited to this benefit,
however we expect some improvements soon.

Thank you again for your time to write about Holiday Inn and we expect to see you soon in your next stay.

Best Regards, Priscila Caldeira
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Manaus

Address: Av. Rodrigo Otavio 3721 - Crespo, Manaus, State of Amazonas 69077-000, Brazil
Phone Number:
Location: Brazil > State of Amazonas > Amazon River > Manaus
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Manaus
#1 Business Hotel in Manaus
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Holiday Inn Manaus 3.5*
Number of rooms: 240
Official Description (provided by the hotel):
Experience the Holiday Inn Manaus Get ready for a new experience and welcome to Holiday Inn Manaus! With a complete structure and differentiated service, we serve guests who are seeking for a personalized service, comfort and convenience. Our structure, products and services have been enhanced to meet and exceed the expectations of our guests. Our hotel and guest rooms provide and follow the highest international safety standards and are fully equipped to ensure to our guests comfort, quality and excellence in customer service. With care in customer service and attention to every detail, we provide you welfare along your stay. ... more   less 
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Also Known As:
Holiday Inn Manaus AM, Brazil

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