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“WORST HOTEL EVER” 1 of 5 stars
Review of Palace Hotel 5A

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Palace Hotel 5A
3.5 of 5 Hotel   |   Av 7 Setembro, 593, Manaus, State of Amazonas 69005-140, Brazil   |  
Hotel amenities
Ranked #24 of 39 Hotels in Manaus
Houston, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“WORST HOTEL EVER”
1 of 5 stars Reviewed July 7, 2014

Just stayed here for WorldCup- $300 a night, hair in the beds, sticky floor, cockroaches in the hall, guy with a megaphone outside our window, huge gap between ceiling/wall and the window… you can only imagine the bathroom. Considering I just did a budget trip to Thailand and stayed in hostels, I am pretty tolerant of accommodations. DO NOT stay here.

  • Stayed June 2014, traveled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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33 reviews from our community

Traveler rating
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    7
    3
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Naknek, Alaska
Senior Contributor
33 reviews 33 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed March 25, 2014

We were here in September 2013. Palace Hotel 5A is definitely a dive, not very clean, exposed wires hanging out of the wall, we actually got a jolt from the electric shower head. Bathroom is tiny, barely more than what you might find in a small camper on the back of a pickup truck. There is no safe in the room. Staff does not speak any english. The A/C in the room was barely functional but function it did. When you check in they give you a key on a rectangular key fob. The fob has a pocket on the wall just inside the room and triggers a switch that turns your electricity on. I'm sure the idea is to conserve energy when travelers are out of the room but the wary traveler will easily defeat this by simply removing the key from the fob so that you can leave the A/C on to cool the room while you're out. The door key did not fit the lock properly and had to be wiggled back and forth, up and down, in and out. I could have picked the lock quicker with a paperclip or a hairpin. Guessing it was not the correct key for the lock but, like the A/C, somewhat functional. We were warned that this area was not safe after dark but we were undaunted by the more "colorful" areas of Manaus and actually found it to be safe enough for our liking. Located next to a main bus terminal, lots of activity all hours, day and night. Very good location if you enjoy the street life particularly after dark but probably best to travel in pairs at least if not small groups. Lots to do and see only a short walk away. We didn't bother with the free breakfast as we found the street food in Manaus to be some of the best on the planet. Lots of bums but none seemed overly aggressive or dangerous.

I wouldn't say here again unless it was really, really cheap. Not a good deal for what we spent. Not very secure, don't leave anything of value in the room. Very noisy, bring ear plugs and/or sleep meds.

  • Stayed September 2013, traveled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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San Francisco, California
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed November 28, 2013

Hotel Palace is a great location if you want to walk out the front door of the hotel and be right in the middle of the city. The desk staff were friendly and helpful, although their English was limited. Our room was clean. The room was small and felt a bit cramped for 2 people, but that didn't matter much because we were there only to sleep and shower. The bed was great; we slept well. The shower and the A/C worked fine. The building and the room were functional but not pretty. Compared with other hotels where we stayed in Brazil, the breakfast was disappointing with little fruit. One morning the hotel was out of eggs. The restaurant staff didn't refill items on the breakfast table after other people ate earlier and a tray was empty. Hotel Palace was inexpensive. It was a great value for the price we paid. Glad we found it and stayed there when we wanted to be in the city center.

  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Warsaw, Poland
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed December 20, 2012

Awfull location!!! Dirty, smelly dangerous. Very noisy - difficult to sleep at night. Service quite OK. Food nice. Not worth its price for sure!!! There are many other nicest places in the town. It is better to book a hostel, rooms are rather old but pretty clean.

  • Stayed December 2012, traveled with friends
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chichester, United Kingdom
Top Contributor
51 reviews 51 reviews
16 hotel reviews
Reviews in 26 cities Reviews in 26 cities
36 helpful votes 36 helpful votes
1 of 5 stars Reviewed March 13, 2010

Don;t stay here, its oevrpriced and a dump. Manaus is general is a horrible city full of drunks... I'm not joking! Get out asap!

The hotel was old run down, dirty and in a horrible area. The aircon did not work properly nor did the shower. The paint was coming off the wall and the TV kept cutting out!

Dont waste your money on this hotel!

  • Stayed February 2010, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 22, 2010

Nice place to stay if you want to be down-town. Some of the furniture is about to fall apart, the airco very noisy, and its not spotlessly clean, but it has character. The staff were very helpful and friendly, breakfast was good, and I enjoyed the French balcony with view of the park.

  • Stayed November 2009, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rio de Janeiro
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 10, 2009

This is a fantastic low budget hotel in a great location near the port and the opera house.
In Colonial style most bedrooms have a nice veranda over- looking the PRAZA MATRIZ.
Comfortable throughout with good air conditioning,what made it so good is the staff were very,very friendly and helpful (although only a little little English spoken).
Only negative,no bed side lamps.Paid 72 Reais per night (cash) for 5 nights over Dec/Jan New Year 08/09
Also recommend basic Amazon tours booked through Cristavao (recommended by the receptionist).He speaks English and is very helpful.

  • Liked — Friendly Staff & Location
  • Disliked — No Bed-Side Lamps
  • Stayed December 2008, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Palace Hotel 5A

Address: Av 7 Setembro, 593, Manaus, State of Amazonas 69005-140, Brazil
Location: Brazil > State of Amazonas > Amazon River > Manaus
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Room Service
Hotel Style:
Ranked #24 of 39 Hotels in Manaus
Hotel Class:3.5 star — Palace Hotel 5A 3.5*
Number of rooms: 35
Reservation Options:
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Also Known As:
Palace Hotel 5A Manaus, AM, Brazil

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