My flight was delayed over 4 hours from Miami to Manaus and a check-in that was supposed to be at 11:30 p.m. ended up being 3:30 a.m. the next day. Pablo was the check-in person and even though it was late/early check-in he was professional and accommodating to our needs. I asked for a nice room without the concerns that I had read about on tripadvisor and we got a room on the 10th floor. The room faced the street which provided a great view of the skyline. There was a balcony and the room was spacious.
Everyone at the receptionist desk were helpful during our 4 days stay. And, the best part they all spoke English.
The second day I was there I went into the fridge to retrieve water I had bought at the grocery store when I noticed for the first time that there was a list stating the items that should have been in the fridge. Well, most of the items were missing from the fridge and the kitchenette. Fearing an issue upon departure I decided to clear it up immediately so as not to an issue on check-out with my bill. A pleasant surprise that once I called the manager, he sent someone up right away and without any argument apologized and made the contents of the fridge and kitchenette whole according to the list at no erroneous charge to me. The level of customer service was amazing and I would definitely stay and recommend the hotel to anyone travelling to Manaus. I had read about rooms not being cleaned, not enough towels etc., I never had those issues. I had also read about mold in the bathroom - well there was a little mold in the shower but no more than instances where a little elbow grease or recaulking would fix it.
The water was hot at all times, and the toiletries provided were of good quality. Breakfast was substantial with made-to-order omelettes among other standard breakfast fare including fresh fruit. We only had breakfast 2 days but both times we were satisfied. The hotel is 10 mins walk to a large modern mall and a 20 min taxi ride to downtown Manaus.
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- Also Known As:
- Hotel Adrianopolis Manaus, AM, Brazil