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“Avoid” 1 of 5 stars
Review of EDEN Phoenix Hotel

EDEN Phoenix Hotel
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EDEN Phoenix Hotel
3.5 of 5 Hotel   |   Rond Point de l'Aeroport d'Es-Senia, Oran, Algeria   |  
Hotel amenities
Ranked #20 of 23 Hotels in Oran
barcelona
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Avoid”
1 of 5 stars Reviewed July 18, 2008

The Eden and Phoenix hotels are practically the same hotel: They are right next to each other, and have the same owner and manager. The hotels are near the airport.
There is a single pint-sized pool at the Phoenix that Eden guests also can use.
A colleague and I stayed at the Eden for two nights. Because we were on a business trip Internet access was very important, and the hotel assured us they had wifi in the rooms. When we arrived we asked about Internet, and they confirmed they had wifi access in the rooms. When we got to the rooms and tried, there was no connection. Then we were told they had wifi, but only in the lobby. That also was not the case. Then we were told to go to the Phoenix, which we did not try. The Internet did come back the next day, and did work in the rooms.
The most appalling part of our stay was the air conditioning. We were staying on the top floor, and there was no air conditioning in the hallways. You swelter as you walk into the room. There was a thermostat in the room with temperature settings, but what you are not told is that all it does is turn the A/C on or off. There is an old style, individual A/C in every room, the type you need a remote to adjust. But there was no remote in the rooms. The temperature was set for 27 degrees. When we asked for one, they said they could not give us one, but would send someone to adjust the temperature. After umpteen phone calls someone did show up, and adjusted the temperature in both of our rooms. But, for some reason, that did not change anything. My A/C worked all night and I slept without even a sheet to cover. My colleagues kept stopping. They changed his room in the middle of the night -- but same story.
Also, the rooms are very small, and fitted with all Chinese furniture and fittings. We were on a floor that had been newly refurbished. A workman was putting the finishing touches in the hallway. Inside the room, the Chinese furniture was already falling apart; the shower pipe was half rusted already.
All in all, avoid this hotel.
After two nights at the Eden I moved to the Hotel Colombe, a very basic hotel inside a middle-class neighborhood where rooms have been newly refurbished and quite nice. Internet is accessed by a cable in every room, the restaurant is over priced and not very good, and house rules forbid drinking alcohol in the rooms. The Colombe does not have a bar (and Phoenix does). But if all you want is a good, clean room and bathroom and cheerful and friendly staff, choose the Colombe. It is also about a 20 minute walk to the center of town.

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15 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Orlando, Florida
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed July 31, 2007

I stayed in the EDEN and the PHOENIX. The pool is amazing and the staff really nice. I like it alot in Senia and the rooms are kept really clean. I definitely would recommend either EDEN hotel.. ( they are right next to each other

  • Liked — the cleanliness and service
  • Disliked — i liked it pretty much completely
  • Stayed May 2007, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rome, Italy
Top Contributor
105 reviews 105 reviews
45 hotel reviews
Reviews in 40 cities Reviews in 40 cities
164 helpful votes 164 helpful votes
3 of 5 stars Reviewed September 27, 2006

Between the airport and the city of Oran, the Hotel Phoenix is a pleasant place to stay. Rooms are pricey as in all of Algeria. Tourism is not that big a part of their economy so they have no pressure to price for tourists. Rooms were average for the price. Restaurant was good but also pricey. No internet was available and no pets allowed. If you are in Oran and need a place to stay away from the downtown area and closer to the airport it would make a good stop.

  • Liked — Close to the airport
  • Disliked — Pricey
  • Stayed March 2006, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about EDEN Phoenix Hotel

Address: Rond Point de l'Aeroport d'Es-Senia, Oran, Algeria
Location: Algeria > Oran Province > Oran
Amenities:
Business Center with Internet Access Free Parking Suites Airport Transportation
Hotel Style:
Ranked #20 of 23 Hotels in Oran
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — EDEN Phoenix Hotel 3.5*
Number of rooms: 103
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