The room smelled like dirty socks, but we could have put up with that. But we will never stay at the Cap Sante again because of the unbelievable rudeness of the young woman at the front desk when we checked out.
On the morning of our departure, my husband took our car in for repairs, planning to pick me up at the motel around 11:00. I went out for a walk, and returned to our room at 10:30, only to find the door open, the beds stripped, and my bag missing. The maid was in an adjacent room, and she apologized for thinking I had left without my bag, and told me the bag was at the front desk. She graciously told me that if I needed to keep the room past check-out time, not to worry. I figured it was an honest mistake and no big deal.
But when I went to the office to get my bag, things got bizarre. The bag was sitting on the counter and I reached for it, telling the woman there it was taken from my room by mistake even though I hadn't checked out. She grabbed it and put it out of my reach. She said the bag had been taken from a different room. I explained that in fact it was taken out of my room and was my bag. Instead of apologizing, or checking with the maid, she treated me like some sort of imposter. She demanded to see an ID. She studied the ID, and slowly looked up the room registration (which was under my husband's name), glaring at me suspiciously. I was getting impatient as I had a conference call in a couple of minutes. I showed her my room key, told her my husband's name, and finally convinced her to relinquish my bag, grudgingly and still with no apology or the least sign of friendliness.
I went to my room and made my phone call. By 11:00 my husband still hadn't returned, so I waited in my room. At 11:20 there was very loud and repeated pounding on the door. There stood the front desk woman glaring furiously at me. "It's past check-out time and you need to get out," she said. I tried to explain that the maid had said it would be no problem if I stayed a little longer, as a courtesy gesture for the earlier mistake. The front desk woman interrupted, said the maid wasn't authorized to extend the time, and that I should have asked her. There wasn't a shred of politeness--she wanted me out NOW. So I immediately left the room and gave her the key. "Where's the other key?" she demanded, I told her my husband had it and would be returning shortly. "It will cost you fifty dollars if he doesn't return it," she said, following me to the parking lot. "Please stop hassling me--I'll return it as soon as he's here," I said. "When is he coming back?" she said. "Tomorrow?" I told her it would be any minute, and with another dirty look she went back to the office. I waited in the parking lot until my husband returned a few minutes later, and she blasted him with more rudeness when he took the key into the office.
I know mistakes can happen. The maid handled it the way it should be handled, graciously and apologetically. The Gorgon at the front desk acted throughout the incident (which was their mistake, after all) as if I were trying to pull a fast one, steal someone else's bag, stay in the room without permission (even though I had been given permission by the staff), steal the key etc. I have never encountered such gratuitous rudeness in many years of traveling. If I were the manager of this place, she would certainly not remain on staff.
- Also Known As:
- Cap Sante Hotel Anacortes