This was our first time staying here although we have stayed in Anacortes many times. We were looking for a king non-smoking with a sofa or love seat. Made a reservation after verifying they had such a room. Called a couple of days before check-in to verify that we would get such a room. When we checked in, there was some confusion right off, and the woman who checked us in said we should look at 3 rooms and decide which one we wanted. None of them was a king. One of them had a sofa. So we went back and said these did not match up with our expectations or our reservation. Then she gave us another key of a room to look at. It was a king, no sofa, smoking room. Went back again. She called her boss who said they did not have the kind of room we wanted, but for a higher price she would give us the executive suite with 2 sofas and a king. Hmmmm. Finally, she did come up with the type of room we asked for. A lot of time and hassle to get what we expected from the start. Got in the room. 2 of the 3 lightbulbs in the ceiling fixture were burned out and it was very dark in there. After that was taken care of, we discovered that the only electrical outlets in the room were on the far wall across from the bed. Got 2 long extension cords that my husband tripped over twice. But all that paled in comparison to the nearly heart-attack-inducing full blast alarm of country music at 2:30am which also woke up our neighbors.
Now, there were some good things! I think the mattress was new and it was comfortable. The pool was nice and sunny, and the water was warm. The pool furniture was sparse and shabby, including the one table which had no top. The place is very clean. The breakfast was a notch better than the competitor places nearby, but nothing great.
Now that the alarm clock is unplugged, I'm hoping the second night brings no further nasty surprises.
One reason we came here was because of the good reviews. Have we just experienced a rare unlucky moment?
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I want to personally apologize for the outcome of your most recent stay here at Islands Inn. Before you arrived, we made a change to your room assignment, transferring you to a more spacious room, in hopes this would better accommodate the requests on your reservation. It was our mistake for not questioning you prior to making such a change, but I am sincere when I say we had your interest and comfort in mind.
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We hope you will give us another chance on your next visit to Anacortes, so we might redeem ourselves and show you the service and appreciation that is customary in our establishment!
Thank you for your business, and for taking the time to leave us feedback.
Have a wonderful day!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.