We booked in here in early September for two nights. We got a complimentary upgrade to the Oceanside king room with a small but serviceable balcony (thanks). The view was great and I love sitting out in the early morning enjoying a cup of coffee. :-)
All staff, from check in to housekeeping, gift shop, casino staff etc we're friendly and helpful. The room was very nice with a walk-in shower. As we use a Keurig at home, appreciated having one here as well.
Why a four star and not five? Well, the hotel is divided from the smoking casino but the stale smoke is still present on the ground floor lobby. As well, would like a bath tub to soak in as well as shower.
But be proud of your staff. They are what shines for me!