My husband decided to surprise me with a trip to Swinomish Casino/Lodge to celebrate our anniversary. Upon checking in there was a patron having a disagreement about camping spaces and it took all three hotel registration personnel to attend to this while others waited. We were finally greeted and given a room with two queen beds even though my husband made the reservation for the bay view end unit/king bed. I didn't know he had made that reservation until we got home and he thought he might have made an error in asking for the end unit, so we just made the double bed situation work! Upon getting home he checked his email and indeed he had reserved the $169 end unit and we were given the $149 double queen. He emailed right away and Paula immediately got back to him to refund the difference. I decided to call back to see why this error happened and talked with Paula who is a great representation of this resort. She couldn't explain why this happened but amended our profile to give us a free upgrade the next time we decided to visit and then called back to state that her supervisor also included a $50 voucher for the dining facility. Now, I call this superior customer service to a somewhat disappointing "double queen" stay!
I have to say that I had a great time, we ate at the 13 moons restaurant for dinner and we sat outside to enjoy the water and the view. The meal I had was one of the greatest and the wait staff dealt with my celiac issues and made sure the meal was gluten free. Very attentive wait staff, top quality food for dinner and great ambiance.
The casino was a hoot to play in, several wins and a good selection of machines. The staff on the casino floor were engaging, friendly and I have to say that while I lost overall, I was satisfied with our experience there and definitely will be going back for our upgrade and dining voucher. To be honest, I would have gone back again without the incentives because this resort is well worth your time. My husband and I have been to many of the casino resorts in Washington State and this one is at the top of the list. The view of the water/bay is outrageous and you can spend a lot of time just looking at the scenery. So, if you are looking for a fun stay in a super clean resort, very nice rooms and attentive staff that genuinely care about their patrons, give this place a try.
- Official Description (provided by the hotel):
- Swinomish Casino & Lodge includes 98 luxury rooms, all 100% smoke free, overlooking the Padilla Bay and San Juan Islands. 13moons Restaurant features flavors of hand-cut Alder wood grilled seafood, meats and the freshest flavors of the Northwest. In addition to 13moons, the Swinomish Casino & Lodge features dining options to satisfy any appetite including, Two Salmon Café, 10 Sports Bar, and The Deli. With Las Vegas style gaming, the Swinomish Casino & Lodge features 800 of the latest slot titles, table games including Black Jack, Craps, Roulette, Pai Gow, Poker, Keno and Bingo. The Wa Walton Event Center boasts 9,000 square feet of multipurpose meeting and convention space with flexible breakout rooms along with 6,000 square feet of pre-function space for gatherings and networking events. ... more less
- Reservation Options:
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