I RARELY give one star reviews. I don't like to do it, because it means I had a really bad experience. Sadly, this was the case at this restaurant, and as a guest of the hotel who LOVED my stay, it really is very sad.
We stopped in for drinks at the bar earlier in the day, and chatted with the bartender, Jeff, for a while. He was really nice, and we ended up perusing the dinner menu and talking to him about it. He got us really excited to come back and try the prawns and the creme brulee. We also realized that the menu offered three courses for two for $30. For about 5 minutes I thought it was $30 per person and was pretty happy to come back, but THEN i realized it was for TWO PEOPLE and I was shocked, and SUPER excited to come back.
We headed down from our room for dinner at about 7:30pm and the place was pretty busy. We got a table and our menus, and were quickly paid a visit by our server. She wasn't the friendliest person and seemed like she just wanted to go about her job and get it over with, but she wasn't a bad server in any respect.
We both ordered their house salad, bf ordered the steak with mushrooms, and I ordered the prawns...or, well, I tried to. They were out of them. They were out of a main entree dish at 7:30pm. HOW DOES THAT HAPPEN? I asked if I could get the scallops on the prixe fixe instead, and she went to check. They said yes, but that they'd have to charge me $2 extra. Really? You don't HAVE to charge me that. You're out of the dish that was basically the reason we came here for dinner, and you're going to charge me more for ordering my second choice. Awesome. (Of note, later in the evening I watched another server wait for a couple to order the prawns before telling them they'd ran out. This is f'ing terrible service.)
Oh, and then we made our dessert choices - I got the strawberry angel food cake, and my boyfriend ordered the vanilla creme brulee. Or, at least, he tried to. She said (again telling us AFTER we order, not before) that they only had one left and she would have to check. We requested - okay do that now please! (though kindly, not in a demanding tone).
A while later she brought over our salads, and told us that the creme brulee was gone. #1 - HOW DO YOU RUN OUT OF CREME BRULEE AT 7:30pm??? #2 - Why didn't she come tell us after we ordered it, instead of waiting? What if - since they were out of the TWO reasons we came for dinner - we didn't want to stay? She didn't give us that option.
The house salad had a maple vinaigrette, spiced pecans, cranberries and cheese. We got it, and I could have sworn something was missing. I didn't really think about it though, and we started eating (we were hungry). The salad was SWIMMING in fake-tasting mapley dressing. Like, dripping it. It was gross. But, I was hungry, so I kept eating, and began to really notice the lack of something. I couldn't find our server so I popped over to the menu stack and was quickly reminded that our salads were supposed to come with pecans. A different server saw me looking and asked if she could help me, so I mentioned our salads were missing the nuts and she had our waitress bring over a little dish of them. She was apologetic, and the nuts were boring, but they helped.
She then brought our entrees. Mine - scallops with rice pilaf and asparagus. The scallops were fine. A little tough around the edges and not superior flavor, but they were fine. The rice pilaf was NOT rice pilaf - it was a bed of jasmine rice, with absolutely no flavor, and nothing else. The asparagus was disgusting. Terribly undercooked, slathered with oil, and entirely lacking salt. I ate the scallops and left everything else on my plate. My boyfriend got the steak with mushroom sauce and garlic mashed potatoes and asparagus. The asparagus was the same as mine - gross. The garlic mashed potatoes must have had NO garlic in it, and a pound of butter instead. All we could taste was butter. The steak - oh man, the steak. It was cooked fine, but that's all I can say in the positive category. It clearly took a bath in montreal steak seasoning before getting cooked, and had no mushroom flavor whatsoever. There was about a tablespoon of finely chopped mushroom on top of it, but a sauce was nowhere in sight.
I'm running out of room here, so I'll cut to the chase with dessert. We both got the strawberry angel food cake (which our server called strawberry shortcake), and it was in no way, shape, or form angel food cake. I'm a baker, and I know what angel food cake is. This cake was not it. I don't know whether they made it in house, or bought it at the store, but the latter would be better I think because if it was the former it means the chef has NO CLUE what angel food cake actually is. It was tasty, don't get me wrong, but to blatantly misrepresent something you're serving is absolutely awful.
Short story long, do not waste your time and money. This food is awful.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.