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“Epic Fail” 2 of 5 stars
Review of Epic

Epic
Northern Quest Casino, 100 N Hayford Rd, Airway Heights, WA (Formerly The Q Restaurant)
509.481.2122
Website
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Cuisines: American
Restaurant details
Seattle, WA
Top Contributor
87 reviews 87 reviews
59 restaurant reviews
Reviews in 24 cities Reviews in 24 cities
32 helpful votes 32 helpful votes
“Epic Fail”
2 of 5 stars Reviewed September 15, 2013

Went here late afternoon on a Saturday, they were not busy, but service was slow and spotty. Our waitress not knowledgeable about menu, Neglected to bring plates/utensils when she delivered our food. She asked if we wanted anything else, I had to ask for plates, utensils, napkins. She just put down a bowl of wings and our Kobe sliders. Wings had too much breading and sauce, Kobe sliders were overdone (burnt, dry, without flavor). Waitress never checked back to see if we needed anything until she delivered our check, even though we were in her direct line of walking and she passed us several times, talking to other waitstaff. Only positive was the large screen for watching sports.

  • Visited September 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 2 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northern Q, Manager at Epic, responded to this review, September 17, 2013
Thank you for your review. We really appreciate hearing from our guests. Please know we will look into your concerns since our service and food are paramount to our success and we are always disappointed when we hear we missed the mark on either. We hope for another chance to impress you with both. Thank you again for your time.
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24 reviews from our community

Visitor rating
    3
    8
    10
    1
    2
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Clarkston, Washington
Reviewer
3 reviews 3 reviews
“Good Food & Great Service”
4 of 5 stars Reviewed September 2, 2013

Had a great meal, the service was excellent and their 30x10' giant screen was awesome! When we stay at Norther Quest, we eat at EPIC.

Visited August 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northern Q, Manager at Epic, responded to this review, September 4, 2013
Hello and thank you so much for your review of our EPIC! We are happy to hear you enjoyed the food and service!
As you may already know, the new sports restaurant was launched in late June 2013 and features a warm, cozy atmosphere with comfortable seating. It also features a great menu of upscale pub and ballpark fare curated by Chef Michael Thornton with a variety of tasty beverages on tap and in bottles. It's also hard to miss the enormous 30' x 10' HDTV - you won't miss an exciting moment of the big game!
Thank you for taking the time to review us. We hope to see you soon and look forward to serving you again!
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Spokane, Washington
Top Contributor
93 reviews 93 reviews
56 restaurant reviews
Reviews in 25 cities Reviews in 25 cities
25 helpful votes 25 helpful votes
“Decent burger”
3 of 5 stars Reviewed May 26, 2013

They made a good burger and my husband had the fish & chips. I really wanted the fish too, but it comes pre-breaded and the breading had cheese in it, so I had to pass. Our server was nice but his pace was a little slow.

Visited May 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kellogg, Idaho
Senior Contributor
40 reviews 40 reviews
15 restaurant reviews
Reviews in 19 cities Reviews in 19 cities
22 helpful votes 22 helpful votes
“Great Food for a Sports Bar”
4 of 5 stars Reviewed February 18, 2013 via mobile

We had the nachos for an appetizer. My husband had halibut and garlic fries and I had chicken Alfredo. All around great food! The nachos were the best part of the whole meal. Loved the atmosphere. The only reason I didn't give it five stars was the service. We choose to sit at the bar and our waitress wasn't very attentive, she was too busy gossiping.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northern Q, Manager at Epic, responded to this review, March 18, 2013
Thank you for visiting us at Northern Quest Resort & Casino and sharing your feedback from your recent experience in the Q.

We are pleased you enjoyed the food and atmosphere, though would like to apologize for the service you received. At Northern Quest our core purpose is to make our guests feel special and we regret we did not accomplish this during your visit. We hope you will consider visiting us again and that we will have the opportunity to prove our commitment to superior service.
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Coeur d'Alene, Idaho
Top Contributor
153 reviews 153 reviews
54 restaurant reviews
Reviews in 76 cities Reviews in 76 cities
49 helpful votes 49 helpful votes
“Good For Sports”
3 of 5 stars Reviewed October 10, 2012

A pretty good place to grab a drink, appetizer, and watch sports. The menu has a lot of options and most of the items are decent. The service isn't too great though.

Visited October 2012
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