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“Fabulous Spa” 5 of 5 stars
Review of Northern Quest Resort & Casino

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Northern Quest Resort & Casino
100 N. Hayford Road, Airway Heights, WA 99001   |  
Hotel amenities
Ranked #2 of 3 Hotels in Airway Heights
Chicago
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Fabulous Spa”
5 of 5 stars Reviewed October 30, 2013

We were on a business trip to Spokane and decided to find a spa. I am extremely (extremely!) particular when it comes to spas and was happily surprised with La Rive spa at the Northern Quest Resort and Casino. . The spa was extremely clean and attractive. I had a massage with Paul and it was fabulous. My only criticism was some of the showers were out of service including their "experience shower" but these things happen (and they could use a steam room. ) Otherwise this spa/therapist compared favorably to many far more expensive spas.
(My daughter had a massage with Jenn and was also extremely pleased)

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northern Q, Manager at Northern Quest Resort & Casino, responded to this review, November 12, 2013
Thank you for finding us! We will be sure to share your compliments with our team members. You might not know Forbes Travel Guide recently unveiled its inaugural mid-year update to the official 2013 Forbes Travel Guide Star Rating list and named us a new Forbes Travel Guide Four-Star spa! La Rive Spa will be showcased with all of the 2013 Star Rating recipients on ForbesTravelGuide.com and we are one of only three Four-Star rated spas in the state of Washington and 114 Four-Star Rated spas in the United States.
As you discovered, La Rive Spa is an award-winning spa dedicated to enhancing the senses and promoting wellness in a luxurious environment. La Rive nurtures a connection to nature through its healing massages, facials, wraps and body treatments that have been designed to enrich the guest through a palette of natural and native materials. The finest massage therapists, estheticians, make-up artists, hair designers and nail care specialists have been handpicked to offer a world-class day spa experience where no detail has been overlooked.
We apologize that you didn’t get to experience the Experiential Shower and hope you will visit us again so we can rectify that. Thank you for your review and we hope to have you and your daughter as our guest again very soon.
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264 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
Date | Rating
  • English first
  • Any
English first
British Columbia Canada
Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed October 22, 2013 via mobile

Love the rooms, they are by far the nicest, the showers oh they are to die for, almost like a mini Vegas hotel it has good food variety, a club, casino, room service, robes, Gambling oh hell ya...love it there!! Go go go anniversary whatever, it's always a good time

  • Stayed August 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northern Q, Manager at Northern Quest Resort & Casino, responded to this review, October 24, 2013
We’re not sure what else we can add to this other than, “Thank you so much!” We are, of course, thrilled you enjoyed the legendary showers and food, casino, room service and other amenities. We suggest if you’re coming for the first time (Such as an Anniversary!) to check out our hotel packages on the Northern Quest website. Two of the popular ones are “Luck and Luxury” and “Rise and Shine.” We are very happy you enjoyed and be sure to share your experience with our team members. Thank you again for your review!
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Berlin, WI
Contributor
20 reviews 20 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed October 14, 2013

First stay Oct. 2 and second stay Oct. 7 before flying out.
Check in a breeze with knowledgeable front desk. Got the pkg. for $50 gas card, $20 food credit and $10 cash in casino for hotel pkg. of $169. Room very nice, clean, attractive, beds great, fridge with glass door, and the bathroom!!!...WOW!!! What a bathroom! I had a 2 queen room (525 then 615) both facing over front entrance. We ate in Epic sports bar twice. Had pizza both nights and it was good. Service was slow though. Casino fun. Lost first night but won some back 2nd night. Wake up call in morn was a real person! Nice man who shuttled me to airport and was very helpful with my bags and was friendly and talkative. I hope to get back to this beautiful place again! Oh the soaps in the bathroom...they smell soooooo good!

Room Tip: I'm thinking odd number rooms might have better view as I was in them both nights. There is a pr...
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Stayed October 2013, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northern Q, Manager at Northern Quest Resort & Casino, responded to this review, October 22, 2013
You stayed with us twice! Thank you! And we will be sure to share your compliments with our helpful and knowledgeable team members. We strongly believe in superior guest service backed by our numerous complimentary amenities, our famous beds and spa-inspired bathroom and triple-head showers. EPIC is our large but cozy sports restaurant with a 30’x10’ HDTV and upscale versions of traditional pub and ballpark fare. There’s even a nightclub – Studio E - for your enjoyment on Friday and Saturday nights. We are sorry, however, to hear you experienced slow service and have informed restaurant management. Congratulations on your win in the casino, and by the way, if you would like to continue smelling those soaps at home, our shops, La Rive Spa Boutique and Marketplace, both sell the soaps you experienced! Thank you so much for your review and we hope to serve you again!
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Tulelake, California
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 3, 2013

We got a great deal on a room. Normally I would never pay that much to stay in a hotel in this area but this place was worth it. The bed was so comfortable and the linens were crisp. Our room was very well decorated. I loved the shower. There were jets in the wall and the spa products were great. It felt like you went to the spa in your room. Even the towels were a step above any hotels I have stayed in recently. The staff was very helpful. Our TV did not work upon arrival and the problem was remedied immediately. I wish I could have stayed longer than one night and I hope I get to come back in the future.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northern Q, Manager at Northern Quest Resort & Casino, responded to this review, October 17, 2013
We wish you could have stayed with us longer than one night, too! We are very happy you decided to try us out and experience “The Bed.” It is manufactured exclusively for us and we didn’t get too creative with the name because the comfort speaks for itself. We are also happy you enjoyed the amenities and decorations; everything is designed for your maximum comfort. The spa inspired shower is part of why we believe we offer the best hotel experience in the Spokane area. We certainly hope you return in the near future and thank you very much for taking the time to post a review!
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North Idaho
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 29, 2013

usually out of our budget, but we got a deal and stayed here, very nice, rooms are very comfy and the shower is by FAR the best I have ever been in. Breakfast buffet was very good! but the dinner buffet was back same ol' buffet food Staff is exceptional we were treated very nicely.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northern Q, Manager at Northern Quest Resort & Casino, responded to this review, October 10, 2013
Hello and thank you for staying with us! We are glad you enjoyed the room and famed triple head walk-in shower! River’s Edge Buffet has a wide variety of delicious food and we’re happy you enjoyed breakfast there. If you are looking for something different for dinner next time you might want to try AAA Four Diamond rated Masselow’s, EPIC, our sports restaurant or even Fai’s Noodle House. We will share your compliments with our team members and hope to see you again soon!
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Oregon City, Oregon
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 25, 2013

We were raceing at Spokane Raceway Park right next door...it was hot and the bees were awful. It was a joy at the end of the day to go to the Casino and have a nice shower in the awsome walk in shower and head downstairs for a wonderful meal. Both the sports bar and the buffet were excellant.

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northern Q, Manager at Northern Quest Resort & Casino, responded to this review, October 7, 2013
While we are sorry about the bees, we are glad you could find comfort and sanctuary at the resort! Thank you so much for your nice review and we are happy you not only enjoyed the hotel and the famous walk-in showers but that you found EPIC (our Sports Restaurant) and River’s Edge Buffet to be excellent. Thank you again for sharing your thoughts with us and we hope to see you again very soon!
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walla walla
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 24, 2013

The rooms were beautiful, nice finishes, nice bedding, great colors. We stayed in a King room, I am picky about accomodations but this one was very nice, no smell of smoke, no noise, lots of nice little touches in the room. The bathrooms were very nice, plush towels, (but the cheepest toilet paper ever :) . The designer of the property did a beautiful job, now if they could only figure out a way for those slots to pay more.

Room Tip: We had a room right by the elevator and Ice Machine. Didnt hear either so I would imagine they are...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northern Q, Manager at Northern Quest Resort & Casino, responded to this review, September 30, 2013
Thank you for your review! We are glad you enjoyed the rooms and amenities. We will look into your concern with toilet paper, as we don’t tend to spare expenses on amenities! We appreciate your thoughts and hope to see you again very soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Northern Quest Resort & Casino

Address: 100 N. Hayford Road, Airway Heights, WA 99001
Location: United States > Washington > Airway Heights
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 3 Hotels in Airway Heights
Price Range (Based on Average Rates): $$
Number of rooms: 250
Official Description (provided by the hotel):
The AAA Four-Diamond and Forbes Travel Guide Four-Star Northern Quest Resort & Casino is the premier destination in Eastern Washington, with award-winning restaurants, lounges and bars, complete luxury spa, extensive gaming options (with a non-smoking area), cigar bar, night club and star-studded entertainment all just minutes from Downtown Spokane. The Resort features 250 lavishly appointed rooms, including 22 suites; approximately 40,000 sq ft of flexible space for meetings and events. The Resort features an indoor pool and whirlpool, complimentary fitness center with personal trainers (by appointment), and complimentary shuttle, valet and garage parking. Northern Quest Resort & Casino - Spokane's premier destination resort! ... more   less 
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Also Known As:
Northern Quest Resort And Casino
Northern Quest Hotel Airway Heights

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