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“Return Trip” 5 of 5 stars
Review of Northern Quest Resort & Casino

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Northern Quest Resort & Casino
100 N. Hayford Road, Airway Heights, WA 99001   |  
Hotel amenities
Ranked #2 of 3 Hotels in Airway Heights
East Wenatchee, Washington
Senior Contributor
39 reviews 39 reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
“Return Trip”
5 of 5 stars Reviewed January 23, 2013

After my wife had worked for 8 straight days, i felt she needed some relaxing time, so took her back to Northern Quest to have breakfast again at Masselow"s and to see if the quality was the same. And it was... my wife absolutely loves the chicken andouille gravy and biscuits, and I asked if the quality was as good as the last time. She said that it remained "exceptional", and she had never enjoyed biscuits and gravy more.. I also had the same breakfast, the eggs benedict, which were perfect. the eggs poached soft, but the whites were not runny, and the speck was razor thin and flavorful. I love the tightness of their english muffins, so ordered a side muffin to enjoy with whipped butter and jam.
Masselow's is most deserving of its 4 diamon award.
In the afternoon, I had made an appoinment for my wife to have a manicure in the salon, and she told me, it was very relaxing, including the sugar rub, hand and arm massage, and even came away with a beautifyl teal polish, - a real change for her.
At dinner, instead of returing to Masselow's as we had intended, it was recommended by several people in the casino area to take in the Buffet. We opted for that, and found tender and juicy prime rib, planked salmon, 5 different types of crab, including King, Snow, etc,, mussels, clans, oysters, and more. It was, to say the least, a feast. and all for just over $20,00 per person plus gratuity..... worth every penny, make no mistake.
I would like to say that we stayed at the hotel, but, alas, I am not able to do so. I did call ahead and asked for the hotel manager, and asked him to match the $70 dollar nightly price i had gotten less than a mile away, but the best he could offer was $99 dollars. As in advertising and in rental cars, if you havent sold it, you are losing money. The hotel, I am sure, is often full, and busy, but when you have an opportunity in an early midweek day to rent a room versus having it empty, I feel certain the resort would have benefited beyond the room fee, whether late night room service, or even staying in the casino longer as your room is just upstairs........ Hope management makes notes of these comments and considers them for the future...
While I am retired, my wife continue to work, so these getaways are nice for her, and we will certainly consider returning here, and next time we will have dinner at Masselow's.
Thank you to the staff in the restaurant, the buffet, the salon, and the casino... it was a very enjoyable few days.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northern Q, Manager at Northern Quest Resort & Casino, responded to this review, March 5, 2013
Thank you for taking the time to share such a great review!
We are pleased you enjoyed your visit with us and that you plan on having dinner in Masselow’s during your next visit. You won’t be disappointed!
We look forward to having you again as our guest and encourage you to continue to tell us about your experiences.
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264 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
Date | Rating
  • English first
  • Any
English first
Spokane, Washington
Senior Contributor
47 reviews 47 reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed January 23, 2013

This hotel is first rate, my stay was wonderful, the front desk staff were friendly and efficient, they gave me all the information about the hotel (how to operate their quirky tv remote) and casino, as well as other local attractions. The room was spotless, and when I requested extra towels the housekeeping staff brought them up in a matter of minutes. The glass showers were a luxurious treat! The room was spacious and had a very modern yet soothing decor, the black-out drapes are always a plus for me. The bed was so comfortable, and the linens are first class. Since I have back issues and trouble sleeping a comfortable mattress is very important to me. I loved the beautiful pool and had it all to myself in the morning. They offer room specials with spa packages and dining at Masselow's. The spa is worth the indulgence. I would not recommend Masselow's the food is way over priced and the service is atrocious. I definitely recommend this hotel!

Room Tip: As always ask for a room as far away from the elevators as you can get, and the view from the north...
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  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northern Q, Manager at Northern Quest Resort & Casino, responded to this review, March 5, 2013
Thanks for the great review and for providing future guests with a room tip!
It is always great to hear from our guests, especially with feedback from a great visit. We are disappointed that you did not enjoy your experience in Masselow’s, as we have earned the AAA four diamond rating because of the unique dining experience and superior service. We hope you will give Masselow’s another try and that we can prove to you our commitment to superior service.
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Invermere, Canada
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 23, 2013

We have stayed here three times now. Each time better than the last. Not to mention the casino which has a nice big poker room! Our last trip allowed us to leave our vehicle there while travelling to Australia for five weeks. no charge! (check to see if this is still an option). On return our bags were on the wrong flight and they were very helpful in sending the shuttle to fetch them. no charge! Room is absolutely 5 star and its almost worth staying there just for the shower. These people know what customer service is and don't overcharge for it.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northern Q, Manager at Northern Quest Resort & Casino, responded to this review, March 5, 2013
Thanks for continuing to be our guest and sharing such a great review!
We do offer complimentary shuttle service for our guests and if you are traveling you are welcome to leave your vehicle with us. Please just let our guest services team know, so they can make the appropriate arrangements.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson, AZ
Top Contributor
58 reviews 58 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed January 13, 2013

This is a typical casino where they want everything from you, but not willing to give you anything.

We stayed here for three nights at a pretty high rate, and they would not extend the checkout time one minute, even though no one was coming in the room after us. Left a really bad taste in my mouth.

I had the same experience in the casino with help not readily available, and long lines at the cashiers. We were told to leave the restaurant because they were busy due to a concert, and we could only order from a limited menu.

If I travel to Spokane again, I will NOT stay here! They have nice rooms with terrific showers, but not worth the hassle from staff.

  • Stayed August 2012, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northern Q, Manager at Northern Quest Resort & Casino, responded to this review, January 22, 2013
Thank you for sharing your feedback!
At Northern Quest Resort & Casino our core purpose is to make our guests feel special. We regret this was not your experience and hope you will provide us with more information so we can look further into your concerns. All feedback is welcomed and truly used as a tool for our improvement. We hope you will reconsider staying with us again and that we will have the opportunity to prove our commitment to superior service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington State
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 2, 2013

We have been Northern Quest visitors/guests ever since they have opened over 12 years ago. We have stayed in the hotel numerous times since their opening. Hotel is absolutely one of the best hotels in the area! Hotel staff are always friendly, rooms are spotless and the showers are truly amazing!

Food venues are good and the breakfast buffet is excellent! They do lack a casual cafe where one can order good food (not at a top tier steak house or a busy/noisy sports bar) and just relax during a meal.

The casino itself is clean and employees friendly. As regular repeat customers of the casino we noticed that over the years the casino has slowed down new slot machine/gaming additions as well as being able to re-cycle (play) on slot machines. I am sure it depends on the timing and the day as well as 'luck' being involved however we have noticed that (albeit slowly) one cannot play as long you use to.

Other than the casino the hotel and the staff are a wonderful place to recharge your 'batteries'

Room Tip: Choose a room on the North Side of the hotel. The South side has lights that beam up into your room.
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northern Q, Manager at Northern Quest Resort & Casino, responded to this review, January 4, 2013
Thank you for being our loyal guest and sharing your feedback!
We are pleased you enjoy your visits with us and that you continue to choose us as a place to “recharge your battery”. We are very proud of our amazing team members and their determination to put guest service and comfort above everything else.

We are always working to improve the experience of our property and appreciate you letting us know your concerns with the dining options and the gaming area. All comments are taken into consideration when making adjustments to our property, so thank you again for telling us what you like and what you found lacking at Northern Quest.

We hope you will continue to be our loyal guest and that your future visits become more and more enjoyable.
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Spokane, Washington
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 29, 2012

What makes a big difference in all the casinos I visit in the region is the customer service. Whether the property is large, like this one, or small, the personal interaction with the customer is what makes a property worth going back to time and time again. Northern Quest values this, as their employees seem highly trained and handle customer concerns with efficiency and professionalism. The hotel property is exquisite! The rooms are modern, the shower extremely relaxing, and the beds plush. A nice balance of table and slot games are available. There is also an abundance of food choices, from casual pizza and Fatburger, to Maslo's, their top class steak house.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northern Q, Manager at Northern Quest Resort & Casino, responded to this review, January 4, 2013
Thank you for the great review!
We agree with you 100% - great customer service is essential to a successful business. At Northern Quest our core purpose is to make our guests feel special and our team members are trained and work extremely hard to put guest comfort and satisfaction above everything else.

We are pleased you enjoyed the service as well as the details of our resort. We are very proud of the high quality and comfort of our rooms and the variety of entertainment we offer as the Inland Northwest’s only four diamond resort and casino.

Thank you again for the great review. We hope to have you again as our guest and that all your future visits are truly superior.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Kelowna, Canada
Senior Contributor
36 reviews 36 reviews
24 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed December 29, 2012

this was our [3rd] visit to this property and our second CHRISTMAS visit----we were travelling with a tour group from KELOWNA and area from B.C.---CANADA----the hotel property-the rooms are large and have a [41-inch tv] very comfy beds--large bathroom with extra sprays in shower---coffee maker--fridge-safe-and decor in the rooms second to none---housekeeping staff--excellent---meals wait staff were super---buffet xmas meal on a scale [1--10] was about [7]--- breakfast was about [5]----there was from the time [xmas brunch started to the end in the evening xmas dinner there must have been well over [2000] people that went through --my COMPLIMENTS to all staff concerned---oh yes they also have a shuttle servicethats there for you to use--pool--fitness centre and spa--this property has it all-----SLOTS WERE VERY GIVING---at least to us----

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northern Q, Manager at Northern Quest Resort & Casino, responded to this review, January 22, 2013
Thank you for sharing your feedback!
We are pleased to hear you’ve enjoyed your visits with us and that you found a little luck on the gaming floor. We hope you will continue to be our guest and find all your future visits are fully enjoyable
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Northern Quest Resort & Casino

Address: 100 N. Hayford Road, Airway Heights, WA 99001
Location: United States > Washington > Airway Heights
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 3 Hotels in Airway Heights
Price Range (Based on Average Rates): $$
Number of rooms: 250
Official Description (provided by the hotel):
The AAA Four-Diamond and Forbes Travel Guide Four-Star Northern Quest Resort & Casino is the premier destination in Eastern Washington, with award-winning restaurants, lounges and bars, complete luxury spa, extensive gaming options (with a non-smoking area), cigar bar, night club and star-studded entertainment all just minutes from Downtown Spokane. The Resort features 250 lavishly appointed rooms, including 22 suites; approximately 40,000 sq ft of flexible space for meetings and events. The Resort features an indoor pool and whirlpool, complimentary fitness center with personal trainers (by appointment), and complimentary shuttle, valet and garage parking. Northern Quest Resort & Casino - Spokane's premier destination resort! ... more   less 
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Also Known As:
Northern Quest Resort And Casino
Northern Quest Hotel Airway Heights

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