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“Not your typical Holiday Inn Express” 2 of 5 stars
Review of Holiday Inn Express Hotel & Suites Richmond North Ashland

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Holiday Inn Express Hotel & Suites Richmond North Ashland
2.5 of 5 Hotel   |   107 South Carter Road, Ashland, VA 23005   |  
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Ranked #4 of 12 hotels in Ashland
Simsbury, Connecticut
Top Contributor
119 reviews 119 reviews
46 hotel reviews
Reviews in 69 cities Reviews in 69 cities
46 helpful votes 46 helpful votes
“Not your typical Holiday Inn Express”
2 of 5 stars Reviewed August 17, 2012

I had booked a hotel further down the road and my husband decided to stay at this one for two nights. We were in room 176

After all of the postive reviews i was really disappointed. Needless to say i woke up on my last night stay early in the morning and we drove home and missed traffic. I would not stay here again because of my bad experience.

Pros:
Great Customer service!
Good Breakfast
Quick Access to 95 for Kings Dominion
Good selection of restaurants
The carpet looked new

My concerns:
The Ironing pad needed to be replaced and the iron was broken. (I did get another one but for some reason it took to long to iron clothes with this iron.)
The hair dryer that i wanted to use was rusty inside.
The vent in the bathroom was broken & filthy.
The bathroom tub had hair left in it.
The floor in the bathroom could have been cleaner.
The bed was uncomfortable. I actually heard the springs and did not have a good night sleep.
The AC system had dirt circulating in it while on. (This is the first time I have seen this)
There was a dead bug on the sheets in the morning.

  • Stayed July 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shahhe88, Manager at Holiday Inn Express Hotel & Suites Richmond North Ashland, responded to this review, October 15, 2012
Thank you Charlot for your review of your stay with us. We appreciate any and all feedback so that we may make changes and better serve our guests. I am sorry to hear that you had an unpleasant stay with us. We will take the list that you provided and make the necessary adjustments so that we can better recognize our guest's needs and concerns. Again, I apologize for the inconvenience, and thank you for your helpful suggestions. Please, come back and try us one more time, and let us show you that we can and do get it right.

-John C Robbins, Asst. GM-
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Write a Review

137 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Russian first
  • Any
English first
Lancaster, Pennsylvania
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed August 12, 2012 via mobile

Stopped there after a day at kings dominion. The best part of the day! Easy access to I95. Friendly staff! The guys at the front desk are awesome CLEAN rooms. Great shower! Free Full breakfast sausage eggs biscuits/gravy. Pastries juice coffee and more. I would definitely stay there again!!!

  • Stayed August 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shahhe88, Manager at Holiday Inn Express Hotel & Suites Richmond North Ashland, responded to this review, October 15, 2012
Thank you Beachygirl45 for your stay and review. We always appreciate guest feedback so that we can better serve our guests. It sounds like you utilized our close proximity to Kings Dominion. It is just a quick jump up I-95 and you are right there! Extremely convenient. I hope that you enjoyed some of our other ammenities, the indoor heated pool and hot tub perhaps. Our Hot Breakfast in the morning is one of our guest's favorite ammenities. Whether you just need a muffin or some juice, or a full hot breakfast with eggs, sausage gravy, ham / bacon / or sausage, we have it all ready every morning from 6:30 to 9:30am. I hope that if you find yourself in the Ashland, VA area, you will come by and stay again with us.

-John C Robbins, Asst GM-
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Charleston, South Carolina
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 24, 2012

Claude Hill, the night manager, was so friendly and helpful. We arrived at 2 a.m. after a long night of driving and only half way to our desination, but he was so accomodating and cheerful. We will definitely recommend this hotel to people traveling that way. Also, we stayed in a suite and it was as roomy and comfortable as any "upscale" hotel we've stayed in for a fraction of the cost.

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shahhe88, Manager at Holiday Inn Express Hotel & Suites Richmond North Ashland, responded to this review, July 30, 2012
From the management and staff we would like to Thank You for choosing the Holiday Inn Express Ashland for your hotel needs.
We value your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Annapolis, Maryland
Top Contributor
81 reviews 81 reviews
21 hotel reviews
Reviews in 48 cities Reviews in 48 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed July 23, 2012 via mobile

The staff and manager are friendly and accommodating, our first floor room was quiet and easily accessed the parking area. Laundry facilities are conveniently located. We had a reservation for nine rooms, but due to traffic we all arrived at various times. Portsia was super and efficient at handling a complicated check-in process that was made smooth due to her knowledge and high level of customer service.The breakfast was great and even though they ran out of cinnamon rolls, Natalie the hostess was very hospitable and offered apologies. There were several large parties, families, and baseball teams in the sold out hotel that wiped out the breakfast bar, but Natalie was hustling! This hotel exemplifies why I choose Holiday Inn Express when traveling ;-)

  • Stayed July 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shahhe88, Manager at Holiday Inn Express Hotel & Suites Richmond North Ashland, responded to this review, July 30, 2012
From the management and staff we would like to Thank You for choosing the Holiday inn Express Ashland for your hotel needs.
We greatly appreciate your kind comments.
We strive to make every guest stay as comfortable as possible.
Looking forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NYC
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 18, 2012

This was the BEST experience for us as our car broke down on the way to Myrtle Beach. With the car overheating and in the middle of a storm that turned out to be a tornado, we couldnt have found a more welcoming place to stay. Ms. Shah helped us find a mechanic and it being Sunday we had to stay another night. We couldn't have been treated more graciously by Dante and Portia. This and the fact that the hotel was excellent (rooms, breakfast, etc.), made this a vacation to happily remember. Good Job!!!

Room Tip: All the rooms were good
See more room tips
  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shahhe88, Manager at Holiday Inn Express Hotel & Suites Richmond North Ashland, responded to this review, July 30, 2012
We at the Holiday inn Express Ashland would like to Thank You for choosing us for your hotel needs.
We greatly appreciate your kind words.
It is our job to provide each guests that stays with us the best service possible.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roanoke, Virginia, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 13, 2012

Not enough parking. Told to park in 7-11 parking lot with unrestricted access to road. Loiterers leave garbage around your vehicle. Staff will NOT call back. Dirty ice machine. Breakfast understocked.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Richmond North Ashland, responded to this review, July 29, 2012
Dear David B,

Thank you for taking time to write a review of our hotel. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.

Sincerely,

Pam G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fallston, Maryland
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 5, 2012

Hotel was very clean. Breakfast was a great selection. Only complaint was that after midnight and the next day, the code for the Wi-Fi needed to be changed since you couldn't access anymore from the code given at check in. Only stayed one night so really not a problem. Close to Randolph-Macon College and I-95.

  • Stayed June 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express Hotel & Suites Richmond North Ashland

Address: 107 South Carter Road, Ashland, VA 23005
Phone Number:
Location: United States > Virginia > Ashland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 12 hotels in Ashland
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Richmond North Ashland 2.5*
Official Description (provided by the hotel):
Welcome to theHoliday Inn Express Hotel & Suites Richmond North Ashland, conveniently located off Hwy I-95 at exit 92 and only 5 miles away from Kings Dominion, The Meadow Park Event and 1 mile away from Randolph Macon Collage. We have all you need to make your stay enjoyable and fun.While staying with us enjoy our indoor heated pool and spa. Each guest room includes a microwave, refrigerator. Our special Express Start free hot breakfast is served daily. We are the perfect choice to accommodate the needs of the business or leisure traveler by offering complimentary wired and wireless high-speed Internet access throughout and free local calls in all rooms..Holiday Inn Express Hotel & Suites Richmond North Ashland is also close to the following businesses: Spec Ops Inc, Lutron, Verizon, Anton-Paar, Siemens, Gander Mountain, Sun Belt Rentals, Tyson Foods, Hanover Air Park, Dominion Power, John Deere, Owens & Minor, Ford Training Center, FedEx, McKesson HBOC, Fort AP Hill, and the Virginia Sports Complex, Bass Pro Shops. Conveniently located just 22 miles away from Richmond International Airport and a brief 15 minutes away from Richmond International Raceway (host to NASCAR) ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Richmond North Ashland
Holiday Inn Express Ashland
Holiday Inn Ashland
Ashland Holiday Inn

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