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“Rough Start, Ended Well” 4 of 5 stars
Review of Embassy Suites Dulles-North/Loudoun

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Embassy Suites Dulles-North/Loudoun
3.5 of 5 Hotel   |   44610 Waxpool Road, Ashburn, VA 20147   |  
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Ranked #4 of 5 hotels in Ashburn
GreenLeadersBronze level
Viera, Florida, United States
1 review
“Rough Start, Ended Well”
4 of 5 stars Reviewed June 12, 2013

THE BAD:This visit had a rough start with the discovery of undergarments/clothes left in the drawers as we unpacked after a long day [Totally freaked my wife out!]. A squeaky ac unit and non working telephone were fixed quickly by the service tech the first night.This hotel has had a lot of mileage put on it and needs a total makeover. Worn/loose carpet with holes was my biggest complaint.
THE GOOD: The staff is over the top at this hotel. They made our stay enjoyable with their top notch service.Very helpful in extending our stay one day due to weather. Breakfast staff /shuttle service were always there when needed.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jruedinger, General Manager at Embassy Suites Dulles-North/Loudoun, responded to this review, June 17, 2013
i do apologize for the BAD but very appreciative that we were given the opportunity to Make it right! I will be sure to pass along the comments about the staff letting them know their efforts do not go unnoticed
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304 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Tampa, United States
1 review
5 of 5 stars Reviewed June 10, 2013

Excellent hotel; everything you expect from Embassy Suites. Did not get to enjoy the manager's reception, but had an excellent omelet both mornings. Good choice of restaurants next to the hotel. Very convenient to Dulles.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jruedinger, General Manager at Embassy Suites Dulles-North/Loudoun, responded to this review, June 17, 2013
thank you posting your comments relating to your recent stay i am very glad we were able to meet you expectations and look forward to seeing you again soon
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Fredericksburg, United States
1 review
2 of 5 stars Reviewed June 10, 2013

The rooms are threadbare and dingy. The shuttle service from the airport was unpredictable. We had to call twice and we were finally picked up after 40 minutes. (The hotel is 5 minutes aware from the airport). The made to order breakfast is misleading and is not a full made to order breakfast that you will find in other hilton brand hotels

  • Stayed June 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jruedinger, General Manager at Embassy Suites Dulles-North/Loudoun, responded to this review, June 17, 2013
thank you for your comments we value all feedback good and that which provide opportunities for us to get better. I do apologize for the inconveniences you may have experienced with the shuttle service from the airport. It is on demand and does require a phone call but is still at the mercy of traffic/ availability. Again i apologize
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McAMcAllen
1 review
2 of 5 stars Reviewed June 6, 2013

We booked 6 rooms in this property for a class trip in May. The rooms were booked in February, but on the day we were supposed to check in, the hotel called to inform us we were being moved to another local property owned by the chain. This property was nice but did not offer us the ammenities, meals, etc. we expected at Embassy Suites. I am very upset that this was done without more prior notification to allow us to make plans acceptable to our group, and also am upset at comments made by the staff that we would be "more comfortable"in the other location - an obvious hint that THEY were not comfortable with us at their location. I understand they often overbook and make such switches, so watch out. It is a good property, but only if THEY decide you can stay there!

Room Tip: Choose any room you wish and HOPE you get one!
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  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jruedinger, General Manager at Embassy Suites Dulles-North/Loudoun, responded to this review, June 10, 2013
I do apologize for the circumstance that lead to having to relocate your group. The fact it was a student group was not a consideration but more of having the room types requested. Again I do apologize if you felt it was for any other reason that certainly was not the case. When your travels bring you to the area again i invite you to return that we can show you our true Spirit of Hospitality
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Bangor, United States
1 review
2 of 5 stars Reviewed June 5, 2013

Breakfast was being served by one cook with a long line of people waiting. Took 30 minutes waiting before placing order, another 10 minutes to cook it then few tables available and none of them clean. In room, dirty sheets and cracked sink.

  • Stayed June 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jruedinger, General Manager at Embassy Suites Dulles-North/Loudoun, responded to this review, June 10, 2013
Thank you for taking the time to post your review we value all feedback both the good and that which in this case points out opportuties for us to improve. I do apologize for the circumstances described and will use them as teaching tools moving forward
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City, Missouri
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 2, 2013

I was here for a weeks worth of work training. I have stayed here before and it was nice. This time I was replacing a coworker who had to drop out at the last minute, as is my custom, before I left the airport I called to make sure they had a reservation. "Michael" answered at the front desk, he didn't immediately have me coming in-BUT sent the shuttle for me and had the situation resolved by the time I walked up to the front desk. This is the type of service I have come to enjoy with a Hilton related hotel. I recommend this place!

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jruedinger, General Manager at Embassy Suites Dulles-North/Loudoun, responded to this review, June 4, 2013
First I'd like to thank you for your continued support as a guest of our hotel. Its feedback from guests such as yourself that help make us better. In the case of the Associate mentioned it is even more so as he our newest and youngest front desk agent I will be sure to pass along your comments to him as well as the Front Desk Management team. thank you again
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Knoxville, United States
1 review
5 of 5 stars Reviewed June 2, 2013

My experience with Embassy Suites was as pleasant as can be. Would recommend to anyone. I would not hesitate to stay in another Embassy Hotel. Personnel was very courteous and professional. Great atmosphere for adults and children. The breakfast was served with us in mind and the way we requested . Everyone had a pleasing attitude and dress.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jruedinger, General Manager at Embassy Suites Dulles-North/Loudoun, responded to this review, June 4, 2013
Thank you for your kind thoughts concerning your recent stay. With Breakfast being one of the pillars for the Embassy Suites brand it is very gratifying to hear we met your expectations and look forward to seeing you again whenever you visit the area
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Dulles-North/Loudoun

Address: 44610 Waxpool Road, Ashburn, VA 20147
Phone Number:
Location: United States > Virginia > Loudoun County > Ashburn
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Ashburn
#4 Business Hotel in Ashburn
#4 Family Hotel in Ashburn
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Dulles-North/Loudoun 3.5*
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Also Known As:
Embassy Suites Dulles-North/Loudoun Hotel Ashburn
Dulles Embassy Suites

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