To Whom It May Concern:
I would like to commend your front desk managers Adrean Laws and Evelyn Vargas. Adrean and Evelyn checked me and my family into the Embassy Suites hotel 12/22/12, Saturday around 10:30 am.
We generally stay at the Capital Hilton but was referred to this location. Adrean and Evelyn were very friendly and welcoming. Adrean and Evelyn checked me and my family in quickly, explained availability of rooms and with a big, beautiful smiles! It was such a pleasure seeing Adrean again and meeting Evelyn. I used to see Adrean every week at the Capital Hilton.
I hope Adrean and Evelyn are being recognized for their excellent customer service!
Sincerely,
Mike Johnson

I rented one of the ballrooms and everything seemed to be setup correctly until the event. The Catering Manager and Restaurant Manager did not communicate with each and there was multiple issues that arose. It is sad that the Engineering and Front Desk were the only helpful people. I want to especially thank Joel, Margaret, Evelyn and Adrean for their warm hospitality. The GM needs to handle the Catering and Restaurant Managers.

Stayed here one night on a trip to stay with friends. After a long day on the Road, the amenities were what we have come to expect from Embassy. Property is connected to Home wood suites and shares some amenities like Pool and workout facility.

Only glitch in our stay, and I did not really give management the chance to fix it, was one of our pillows smelled horrific. I am still undecided on how much I can expect them to take care of. Everything else was great.

Overall, my expectation of Embassy suites seems to be lowering. On par for embassy, but slightly below what I would expect from this price range.

Certainly, for $79, (senior rate) the room was okay, and the free breakfast is outstanding. If you can get there by 5:30, one gets an open bar and snacks.
But....for this quality of hotel, and when going with more than two to a bed, the main room bed is absolutely horrible, and the third person....usually a child...will have to sleep on a below average fold out couch with the springs sticking into his/her back. To charge 10 bucks for wifi in the room seems a bit tight. We were on the fourth floor and could get a fair reception from the atrium anyway, but it just seems a perk which would not be hard to add to the room reservation.
When I mentioned the bed situation to the desk, they said there was an upgrade in the future. I certainly hope so. The suite has a door which separates the bedroom from the living room....nice. Let's hope the cheap mattress situation resolves itself in the near future.