Upon checking in, I tried ot acces the internet and could not. I work in a IT Management and very familiar with IT technology. When I called the front desk they transferred me to tech support. I was told that by just calling, I had just won a free trip to the bahamas and my only option was to schedule the dates I was going to select. Obviously, not the right number. I called back the desk and the clerk told me to get a pen and to call tech support myself.
A few minutes later, someone who had overheard the call phoned me back. We soon discovered that the signal from the Homewood suites that is next door was stronger than the one from embassy suites. "But I am in the Embassy Suites, I am next door, not in or staying in the Homewood Suites, what does that say about the Internet in the Embassy Suites?"
In short, complimentary internert for this diamond member wasn't going to work I changed rooms or used it in the lobby.
While filipping channels I realized there was not a single movie channel. I called the Front Desk back and asked, "Do you have HBO?" I was asked to hold and the clerk came back and asked me to look at the listing on the TV, I told her I didn't see it and she said, I guess we don't have it. I Thanked her and asked, then why do you have an HBO guide in the room? She had to call me back and when she did, I was not suprrised that there wasn't HBO in the room and she had no explanation as to why they put HBO guides in the room next to the TVs.
The rooms are nice and they are clean, the property is nice, some of the staff is very friendly but I gave up on Internet or asking any questions.