When I arrived at the hotel, it was determined that my reservation that I had made on Travelocity 2 hours earlier had for some reason not made it into the hotel's system. Djuana, the front desk manager, was very kind and helpful. She did everything she could on her side while I was on the phone with the Travelocity people. She arranged a ride for my wife and children so they could go shopping while the reservation was sorted out. She was very professional and calm, and her pleasant and helpful demeanor made me feel at ease and comfortable. Homewood Suites is very fortunate to have such a wonderful person working for them. She took what could have been a bad experience and made it nice by being so helpful. In the end, after much time on the phone with Travelocity, the were eventually able to correct the problem that had kept the hotel from getting the reservation. The hotel itself is very nice and I am glad that we chose to stay here. It is close to the airport and the room we have is very large. I would say that this hotel would be perfect for any type of traveler spending time in the area.
- Official Description (provided by the hotel):
- Our extended stay Dulles Airport hotel is designed to make you comfortable, whether you're traveling for a few nights or longer. Our accommodations near Dulles Airport feature spacious studio, one- and/or two-bedroom suites feature separate living and sleeping areas. Each has a fully-equipped kitchen with full-size refrigerator, microwave, 2-burner stove and dishwasher. You'll find enough space for work, study or entertaining - plus all the comforts of home including two remote control TVs, complimentary high speed internet access, and two phones with voice mail. Enjoy a complimentary Suite Start™ hot breakfast seven days a week and a Welcome Home® Reception featuring a complimentary light meal and beverages Monday through Thursday evenings (local laws apply). ... more less
- Reservation Options:
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- Also Known As:
- Homewood Suites Dulles - North / Loudoun, Va Hotel Ashburn
- Homewood Dulles
- Dulles Homewood Suites