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“Eeeewww” 1 of 5 stars
Review of Homewood Suites Dulles - North / Loudoun, VA

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Homewood Suites Dulles - North / Loudoun, VA
3.0 of 5 Hotel   |   44620 Waxpool Road, Ashburn, VA 20147   |  
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Ranked #2 of 5 Hotels in Ashburn
Top Contributor
231 reviews 231 reviews
75 hotel reviews
Reviews in 113 cities Reviews in 113 cities
102 helpful votes 102 helpful votes
“Eeeewww”
1 of 5 stars Reviewed February 26, 2014

Red Blood like stains on the carpet next to the bed on the side closest to the window...therefore I did not see it until I was in my PJ's. Had I noticed it sooner I would have checked out of the hotel. It was gross. In fact the carpet in both the bedroom and main room had spots and stains everywhere. What do you expect if you don't change the carpet after 8 yrs??? But really...the blood stains were disgusting.
I am a Diamond member with Hilton (Platinum with Marriott). This was the worst hotel I have stayed at in a long time. The "Welcome" letter in my room was addressed to "Mr." I am not a man. My name was spelled incorrectly. If you send a letter to a Loyal customer...at least get it right.
My tissue box had 6 tissues left and I had to use the roll of paper towels from the kitchen. The roll of paper towels had stains on the ends.
Check in was slightly average at best...not warm nor engaging. The next morning when I told the desk about the blood stains she offered nothing...not even a suggestion of a Manager contacting me to apologize. She said she would have someone from the Embassy suits (next door) look at it...not sure how that will help me in anyway.
I don't understand the great reviews for this place. Trip advisor let me down on this one.

  • Stayed February 2014, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kory D, General Manager at Homewood Suites Dulles - North / Loudoun, VA, responded to this review, March 13, 2014
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

186 reviews from our community

Traveler rating
    114
    42
    14
    10
    6
See reviews for
80
10
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72
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Millington, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 26, 2014

Excellent stay. Smoke smell in hallways but otherwise great stay. Great staff. The location was excellent and the complimentary breakfast and dinner were a welcomed treat. Internet was easy to use and functional.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kory D, General Manager at Homewood Suites Dulles - North / Loudoun, VA, responded to this review, March 13, 2014
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ashburn, VA, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 21, 2014

Overall, our experience in this hotel was pleasant and adequate. The staff was friendly but had a hard time understanding them. Reception was already available and helpful. There were ups and downs and considering we stayed there for about a month, we probably saw it all. Kitchen is outdated - no oven, only two burners, dishwashers that sound like freight trains and a table that seats only two. The rooms are spacious and there are restaurants within walking distance.

  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kory D, General Manager at Homewood Suites Dulles - North / Loudoun, VA, responded to this review, March 13, 2014
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed February 5, 2014

We stayed here due to damage to our home and will return to this hotel in a month or so and looking forward to it. Staff is great, rooms are clean and amenities work. Excellent breakfast is included and coffee is good. Managers reception (4 evenings) provides decent, if institutional, meal. A couple of good restaurants are within walking distance and another is a very short drive away.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kory D, General Manager at Homewood Suites Dulles - North / Loudoun, VA, responded to this review, March 13, 2014
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christiansburg, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 22, 2014

I had a wonderful experience at this hotel, and I will recommend this place to anyone looking to stay in this area. The staff is absolutely wonderful (especially Evelyn), the hotel is clean, and it truly feels like "home away from home." The decor is dated, but during my stay they were in the first stages of a remodel. Overall, fantastic experience.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kory D, General Manager at Homewood Suites Dulles - North / Loudoun, VA, responded to this review, March 13, 2014
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
syosset, United States
1 review
4 of 5 stars Reviewed January 22, 2014

Good value for the price. Clean room with well functioning amenities. The breakfast was very good. Personal travel in the Dulles Airport area to meet friends, location was perfect. abcdefghijklmnopqstuvwxy 200 characters. Will return again.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kory D, General Manager at Homewood Suites Dulles - North / Loudoun, VA, responded to this review, March 13, 2014
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Mill, United States
1 review
5 of 5 stars Reviewed January 3, 2014

We were in the area to visit family and the location of this hotel worked the best for us and so glad that it did. It was immaculate, quiet and welcoming! We would definitely stay in this hotel again and I've already recommended it to other family members.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kory D, General Manager at Homewood Suites Dulles - North / Loudoun, VA, responded to this review, March 12, 2014
Thanks for the feedback and look forward to seeing you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites Dulles - North / Loudoun, VA

Address: 44620 Waxpool Road, Ashburn, VA 20147
Phone Number:
Location: United States > Virginia > Loudoun County > Ashburn
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Ashburn
#2 Family Hotel in Ashburn
Price Range (Based on Average Rates): $
Hotel Class:3 star — Homewood Suites Dulles - North / Loudoun, VA 3*
Number of rooms: 90
Official Description (provided by the hotel):
Our extended stay Dulles Airport hotel is designed to make you comfortable, whether you're traveling for a few nights or longer. Our accommodations near Dulles Airport feature spacious studio, one- and/or two-bedroom suites feature separate living and sleeping areas. Each has a fully-equipped kitchen with full-size refrigerator, microwave, 2-burner stove and dishwasher. You'll find enough space for work, study or entertaining - plus all the comforts of home including two remote control TVs, complimentary high speed internet access, and two phones with voice mail. Enjoy a complimentary Suite Start™ hot breakfast seven days a week and a Welcome Home® Reception featuring a complimentary light meal and beverages Monday through Thursday evenings (local laws apply). ... more   less 
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Also Known As:
Homewood Suites Dulles - North / Loudoun, Va Hotel Ashburn
Homewood Dulles
Dulles Homewood Suites

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