Our family recently spent Sunday - Tuesday during the 2012 Christmas Holidays in this Homewood Suites and were thrilled with the over the top customer service. When we arrived at our room, we noticed something was wrong in our room. We called the front desk to report the problem. They immediately upgraded our room after listening with empathy and offering apologies for the inconvenience. Was that enough? Oh No! After a few short minutes in our upgraded room, we answered a knock at our door to receive a fruit platter delivered personally by the front desk manager. The rest of our stay was delightful, lots of peace of quiet, and tasty breakfasts and dinners at the same rates of the original room. We have been raving about our experiences with Homewood Suites to family, friends, and business colleagues since our return. You will enjoy your stay.