Have been here two times, with mixed results. Went to see one movie on a Sat. AM. A younger man served us and we were given excellent service. He even poked his head out every 10 min. or so, to see if anyone needed anything. Today, Sunday, we went to a 1 PM movie, theatre #3. The woman who served us was awful. It took her probably 25 minutes to pick up or order, then we ordered a refill of soda and another drink, and that took about 20 minutes for her to pick up. When she brought the bill, she asked if we wanted a container and I clearly said "yes." Never saw it, had to leave half of a pizza there. While I waited for my companion, I was standing in the hallway next to the kitchen. In the hallway, a supervisor (20 something male) was berating a server in front of everyone. That's horrible management. We have enough I'm-better-than-you vibes in this area of Loudoun. At the same time, the server that we had was chasing a customer out the door, as she had given him back the wrong credit card. He wasn't happy. It's so nice to have a movie theatre that doesn't allow talking and cell phones. I hope they get the staff and management training sorted out.
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