Anyone gifted and cursed with oversensitive hearing and smell knows how challenging it is to get a good night's sleep anymore. Hotels are built to please a visual esthetic but not necessarily to ensure quality rest and now that they are making more and more properties smoke-free (in theory), the smokers are forced to go into non-smoking rooms and you know what will happen then. This is the case at the Spring Hill Suites. I was initially put on the 4th floor which was ok until the couple next door got back to their room. I could literally hear every word they said and they were not speaking loudly. It was like having people in bed with me. Also street noise was considerable. Smell-wise, the room had been heavily Febrezed to cover a faint stale smoke smell. I asked to see another room when I checked in but the young lady said the hotel was completely booked and all they had left was a room on the 3rd floor, which I looked at but it was hot and musty since the a/c had not been turned on. At around midnight when I couldn't take it anymore I went back to the desk. This time there was a young man, Hasan, who was extremely kind and helpful. He offered to show me a few options, one of which was on the ground floor and was located by the dividing wall with the lobby, which seems to be of sound construction. Anyway this room, 118, worked out very well for me, and Hasan was really angelic. In Europe, where you have to go to school to enter the Hotel Industry, they train people to be acquire the skills Hasan seems to have been born with. Kind, helpful, patient, professional, committed to finding a solution for the needs of each individual guest. I had to ask myself if the young lady who checked me in had been completely truthful. If the hotel was fully booked, how was Hasan able to find me another room at midnight? Also, why had the a/c not been turned on in the 2nd room I was shown in preparation for guests arriving? I got the strong impression that she just wanted to get rid of me fast which, though understandable, is probably not in her job description. I checked in at a very slow time and she could have spared a few seconds to let me see, hear and smell a few rooms without acting like I was asking her for a kidney or something. I was cursing myself for not staying at the Hilton Garden Inn, which seems to actually have people's sleep in mind, but then I wouldn't have had the rare experience of actually having a hotel employee be incredibly nice to me and treat me like a valued customer rather than a recalcitrant sheep who doesn't want to go into her smelly and noisy stall. I wish that with all the gimmicks and brand images at least one hotel chain would explore having a few soundproofed rooms for guests like me. I don't care about the esthetic or the fancy TV's. All I need is a cot, a bathroom, four solid walls and a door that fits properly without leaving a half-inch space for noise to come in.
Room 118 was very quiet. I can't vouch for anything else on the 1st floor but I'd start ther...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking the time give us feedback after your stay at the property. I am sorry to learn that you had a few challenges whilst you were here. Your feedback has certainly been shared with all concerned so that we can improve moving forward. Hassan was thrilled to hear of the positive impact he made on your stay. He is one of our more experienced associates on the team and certainly shines when it comes to guest service. Thank you so much!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.