The hotel ended up charging my kind friend who got me the room nearly $700 for 2 rooms which were supposed to be $79 each. They charged him $500 for smoking me smoking in the room, and I don't even smoke. Our entire floor smelled like smoke when we got there, my room wasn't even cleean. There were towels on the floor, and cigarette butts and ashes in the room. At this point, it was 2am and i was exhausted and didn't feel like dealing with the lady at the front desk so I said screw it at least the bed is made, and I'm leaving in a few hours, I'll just pass out till the morning. He has tried to call the hotel, a lady answers the phone who doesn't speak English, she refuses to help in anyway, she says she has photos of the cigarette butts, and she doesn't understand that those items were already there. She continues to say that she works in housekeeping, and that she cleaned the room herself. My friend and I both think its odd that a housekeeper would be answering the phone at a starwood hotel. She tells him she can send him through to the manager's voicemail, and like everyone else, he hasn't heard from the manager. While it's not about the moneyformy friend, it's whether he's going to consider this hotel in the future when bringing clients into the Dulles area for business. I find it highly unlikely since the hotel is likely to lose much more than $500. In the end, I feel like I should have gone downstairs and notified the girl at the front desk about the mess that the room was upon my arrival. I for sure will never return, nor will I recommend the hotel to anyone else. Stay Away from Aloft.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your feedback. I am glad that we were able to talk on Monday and to better understand the circumstances and the subsequent actions. Thank you for your continued loyalty to Starwood. We look forward to your visiting us once again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.