Was not my 1st choice as the HGI next door is where I normally stay in this area. I was pleasantly surprised when I stayed in the ALOFT at PHL..as I have recorded previously. on TA. However this place proved completely the opposite. As highlighted the only saving graces for me is the Shuttle staff - shared with the HGI next door and the Front desk staff. The rest is just unacceptable. We start with the room and beds - which on arrival I seriously questioned if they had actually been made / changed at all considering how the sheets & quilt were laid out? The sheets had not been turned to the bedf correctly and the quilt itself had literally been thrown into its cover leaving it looking unmade? Room was tired - despite a 'trendy look" and there were significant scrapes and tears on the wallpaper? The room safe was not working so I had to carry my valuables/passport etc around which was not ideal. Events escalated when I went downstairs having complained about the room. I managed to attract the attention of surely the most unhappy employee in the US who really showed about as much interest in my or anyone else there? Young man you either need to get out of the Hospitality Industry and seek an alternative Job - maybe as an Undertakers assistant or something? You know who you are....Drink orders late, I saw a lady order a Pizza and he actually left it on the Counter for 10mins whilst she was busy with her friends. When she raised why it was cold - he shrugged his shoulders and said..:that's the way it is.." unbelievable..I then had two trips back to the lobby for faulty key cards....the Breakfast can only be described as laughable and a total rip off..$10.00 for a sausage muffin and Coffee? Go across the road to the HGI for food....As one of only two options its a limited choice and if I could have I would have crawled on all fours to the HGI next door if it would have had any availability. The ALOFT here is where you go when you really want to see service that is as bad as it sounds - but the Shuttle Drivers and Reception are the exception and are excellent - but the Barman....oh dear...never again...
- Official Description (provided by the hotel):
- Chic and comfortable, the Aloft Dulles Airport North offers complimentary airport shuttle service to/from Washington Dulles International Airport and is located near the Dulles Technology Corridor. ... more less
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- Also Known As:
- Aloft Ashburn