The worst stay EVER! We had stayed at Aloft near Dulles Airport in Ashburn Virginia for just one night. It was the worst in every respect. Especially the hotel staff was most impolite and rude! The room beds sheets were not clean. The toilet was broke and kept making noises all night long. The beds were the worst, if you sleep on the edge you would automatically roll down to the center! But we are not the kind of people who would fuss over these little things, we just to take some rest! We were in with the kids and called the front desk at 6:30 in morning for complementary toothpaste and the guy told us that come get it your self. I told him this is not the service we expect from this hotel. I asked him for his name. He refused to give me his name on the phone. He said if I want to know his name then come downstairs and find out and he simply hung up the phone on me! This happened at 6:30 AM and I was with 2 small kids. I have since called ALOFT head-office and filed a complaint. I have yet to hear back a response from them. We ended up checking out of the hotel immediately. I am NEVER staying in ALOFT hotel where guests are treated this way! Appearance was deceptive! Two thumbs down! NEVER AGAIN!
- Official Description (provided by the hotel):
- Chic and comfortable, the Aloft Dulles Airport North offers complimentary airport shuttle service to/from Washington Dulles International Airport and is located near the Dulles Technology Corridor. ... more less
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- Also Known As:
- Aloft Ashburn