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“Facilities were fine but service needs improvement” 2 of 5 stars
Review of Aloft Dulles Airport North

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Aloft Dulles Airport North
3.0 of 5 Hotel   |   22390 Flagstaff Plaza, Ashburn, VA 20148   |  
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Ranked #5 of 5 hotels in Ashburn
Nashville, Tennessee
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Facilities were fine but service needs improvement”
2 of 5 stars Reviewed April 20, 2014

Service in the transportation and service in the lobby need dramatic change. Facilities in the room were good. Generally speaking the hotel was pretty compact. It's a little far away from the airport and quite a distance from D.C. I would not recommend staying here if you have business to do in D.C. the next morning.

  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ralph S, General Manager at Aloft Dulles Airport North, responded to this review, April 30, 2014
Thank you for staying with us at The Aloft and for sharing your feedback. We appreciate your business and are striving daily with exceeding our guest and clients expectations. On your next visit to the area we look forward to welcoming you back.

Best regards,

Ralph Shorter
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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364 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
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English first
Alexandria, Virginia
Top Contributor
102 reviews 102 reviews
24 hotel reviews
Reviews in 44 cities Reviews in 44 cities
102 helpful votes 102 helpful votes
4 of 5 stars Reviewed April 15, 2014

we had a three night stay here and didn't come away with any problems. Its not that close to DC and there is a $5.00 toll unless you want to drive on back roads adding a lot of time to the trip. We found the bed to be comfortable, the TV had adequate channels and the room was quiet even though the hotel was full. the bar was basic with not much selection, but what I had was made well. Bring chalk for the pool table , it is a fine table and the cues were straight. The indoor pool was clean and a good temp. There was a breakfast/snack corner but we found a Circle K gas station that had both cheap gas and a great selection of to go food and it was a 3minute walk away. The hotel is nice but it is in the middle of nowhere. For a meal take the back road 15 minute ride to Herndon or 20-25 minutes to Reston for some really fine dining.

Room Tip: no bad rooms all are non smoking and are AC was quiet
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  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ralph S, General Manager at Aloft Dulles Airport North, responded to this review, April 30, 2014
We appreciate your business and thank you for sharing your stay experience. Beyond the basics we have one of the better hotels in the area and our staff always strives with exceeding our guest expectatiions.

Once again thank you for staying with us and for sharing your feedback. We look forward towarrds welcoing you back soon.

Best regards

Ralph
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Buffalo, New York
Contributor
13 reviews 13 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 14, 2014

Visited DC for the weekend for the Cherry Blossom Festival and I let the misses pick a hotel. She decided on Aloft and it was great! The whole place had a modern, trendy feel to it. The rooms were spacious and comfortable.

Plain and simple; It was a great deal for something that didn't feel like ordinary!

Room Tip: Get the breakfast coupons. They're just sandwiches but they were great, mobile, and warm!
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ralph S, General Manager at Aloft Dulles Airport North, responded to this review, April 30, 2014
Thank you for your visit and for sharing your feedback. We are glad you enjoyed your stay and look forward towards welcoming you back soon.


Best regards,

Ralph
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Bellingham, Massachusetts
1 review
2 of 5 stars Reviewed March 18, 2014 via mobile

Stayed two nights on a visit to the Air and Space Museum. Nice clean contemporary style hotel, and a really good value for the DC area. BUT... My wife has feather allergies and while there were both kinds of pillows, there were no blankets in the hotel to replace the down comforter. We asked and the front desk folks said they've had the request before and would suggest to the management that they should make feather free blankets available. We went to Walmart to buy our own blanket for the second night. Would get a higher rating otherwise.

Stayed March 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ralph S, General Manager at Aloft Dulles Airport North, responded to this review, April 3, 2014
Thank you once again for choosing to stay with us and for sharing your stay experience. While we are please to hear that you and family enjoyed the stay with us. We are dissapointed that we were unable to provide a hypoallergenic blanket. Please accept our sincere apologies. This concern has been addressed with our team.

Once again thank you for your business and we look forward towards welcoming you back soon.


Best regards,
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Klaipeda LT
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 16, 2014

We stayed here recently before a 2-week trip even though it wasn't really necessary but it is less expensive to stay here and have 14 days free parking than to just pay for parking somewhere. We really enjoyed our stay--very friendly staff, pleasant room, nice exercise room to work out before a long flight. There are pleasant common areas including a glass fireplace which can be enjoyed from inside or outside.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ralph S, General Manager at Aloft Dulles Airport North, responded to this review, April 3, 2014
Thank you for your business and for sharing your comments. We would agree that besides getting a good rate deak at the Aloft, we have clean rooms , comfortable common areas and very friendly staff members.

We are looking forward towards welcoming you back soon.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, DC
Top Contributor
192 reviews 192 reviews
60 hotel reviews
Reviews in 50 cities Reviews in 50 cities
134 helpful votes 134 helpful votes
4 of 5 stars Reviewed March 14, 2014

Spent the night here to make it easier to get to the airport for an early flight and was pleasantly surprised at its cool atmosphere and vibe. Seemed more like a European hotel than one would find at a US airport and very reasonable. The hotel is 15 minutes from the airport so expect a little bit of a drive/taxi ride. Food amenities are limited but there are snacks and a full service bar, complete with pool table! There's also a nice pool. The rooms are simple but modern, clean lines that are very appealing. Staff was extremely friendly. My only complaint is that the plows never made it to the hotel the morning I was leaving so I got to the airport much later than planned, but in fairness, it was a LOT of snow for DC and the staff didn't have any leverage. That said, the friendly woman in the morning was about to call me an SUV taxi when a Prius miraculously appeared and off I went to catch one of the few flights out that day. Solid choice for Dulles.

  • Stayed February 2014, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ralph S, General Manager at Aloft Dulles Airport North, responded to this review, April 3, 2014
Thank you for shairng your comments and for your visit. We are pleased to hear you enjoyed your stay experience with us. Our talent memebers strive daily with exceeding our guest and clients expectations.

We look forward to welcomig you back soon.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed March 4, 2014

I have stayed here multiple times over the past few years In general you know what kind of room you are getting with an Aloft. They are generally all the same with good standard amenities. Over the past few years they have even improved their pillows which left something to be desired but now are great. Their bar staff is friendly, but in recent months they have scaled back their menu and left the bartenders to do the cooking, which has both slowed down bar service and reduced the quality of the food and available options. Yesterday more than half the menu was out so they were sending guests next door to the Hilton Garden Inn which is across the parking lot (Ok I get it there was a snowstorm the night before.) My gripe with the hotel has to do with my last 2 visits there. On my last visit back in October, I was given a room that it was obvious either someone had just vacated or was still in. I didn't stick around to find out. I opened the door to see someone elses belongings, the smell of someone who had just gotten out of the shower and wet towels on the floor. I went to the front desk they prompty reassigned me to another room. I went with every now and then these things must happen it was just an accident. However Last night at 10:30, while we were sound asleep, we awoke to someone trying to get into our room because per the registration desk the system had showed that it was vacant and clean. One time its a mistake now two times, to me there is a problem internally at the hotel. The front desk clerk then called 20 minutes later to find out who I was and why I was in this mans room. While this does appear to be a internal hotel issue, I would strongly advise anyone staying here to lock up their valuables and double lock the door at night. Needless to say it was somewhat of a sleepless night, as having someone else walk into your hotel room when you are sound asleep is much like someone breaking into your house.

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ralph S, General Manager at Aloft Dulles Airport North, responded to this review, March 6, 2014
Dear Matthew,

Thank you for choosing to stay with us again at the Aloft Dulles North Hotel. Please accept my sincere apologies for unsatisfactory service you received. I’m sorry that our team failed to deliver the expected experience you have enjoyed in the past at our Starwood Hotels.

I have addressed your concerns with our Operations Manager and the Overnight Guest Service agent. Thank you for allowing me the opportunity to speak with you personally about this and your future stays. We truly value you and appreciate your loyalty to our Starwood brands.

Once again, we are sorry to have disappointed you and look forward to making your future stay experiences delightful. Please let me know if ever I can be of any further assistance.

Sincerely,

Ralph
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Aloft Dulles Airport North

Address: 22390 Flagstaff Plaza, Ashburn, VA 20148
Phone Number:
Location: United States > Virginia > Loudoun County > Ashburn
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 5 hotels in Ashburn
Price Range (Based on Average Rates): $
Hotel Class:3 star — Aloft Dulles Airport North 3*
Official Description (provided by the hotel):
Chic and comfortable, the Aloft Dulles Airport North offers complimentary airport shuttle service to/from Washington Dulles International Airport and is located near the Dulles Technology Corridor. ... more   less 
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Also Known As:
Aloft Ashburn

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