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“Pretty to look at” 2 of 5 stars
Review of Aloft Dulles Airport North

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Aloft Dulles Airport North
3.0 of 5 Hotel   |   22390 Flagstaff Plaza, Ashburn, VA 20148   |  
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Ranked #5 of 5 hotels in Ashburn
Charlottesville, Virginia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
“Pretty to look at”
2 of 5 stars Reviewed September 30, 2013

I have stayed at an aloft before and don't remember being as disappointed as I was at this one. The beds are extremely uncomfortable, the walls are paper thin (I could hear my neighbor going to the bathroom and every conversation ever held), also the floors above you can hear loud noises too, the bathroom has no lighting, we needed extra towels and had to wait half an hour for them, there are no extra pillows or blankets, and the pillows we did have were awful. It is definitely pretty to look at and looks fancy, but you quickly realize it's all show. The lobby is pretty and fun to hang out in, but the bar staff was rude and kept trying to close the bar early. Not to mention what hotel bar doesn't open until 5:00 on the weekends? Every time we talked to the front desk they were never friendly or customer focused. The cleaning staff was "cleaning" the room across from us with the door open and the woman kept trying to call her friends or
family on the speakerphone in the room which we could hear in ours clear as day. Our room received service but wasn't cleaned. Just towels replenished and bed made but floors were left dirty. Not impressed at all.

Room Tip: double bed rooms are bigger in size and have more vanity counter space than a king bed
See more room tips
  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ralph S, General Manager at Aloft Dulles Airport North, responded to this review, October 3, 2013
Thank you for sharing your valuable feedback. I am sorry to hear that our team did not deliver an exceptional stay experience. We strive to exceed our guest and clients expectation and are becomeing better daily. Your concerns will be address with our team.

Thank you once again for staying with us. We would love to have you visit us again, as we are committed to ensuring that your future stays are delightful.

Warm regards,
Ralph Shorter
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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321 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
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English first
Virginia
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 24, 2013

The rates were reasonable. The rooms were new, modern and very comfortable. They give you 2 weeks free parking and a free 24 hour shuttle to/from the airport. Not much close around to walk to eat but the food at their bar was pretty good.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ralph S, General Manager at Aloft Dulles Airport North, responded to this review, October 3, 2013
Thank you so much for choosing to stay with us and for sharing your comments. We are glad to hear you enjoyed your stay with us and look forward towards welcoming you back soon.

Best regards,
Ralph Shorter
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed September 23, 2013

Came out in August 2013 from the west coast to help move my son and stayed a couple nights here. I found the decor was modern and the rooms clean. The front desk help was friendly and Tyrell making the breakfast sandwiches was terrific. He was friendly and personable. I will definitely stay here again!

Stayed August 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ralph S, General Manager at Aloft Dulles Airport North, responded to this review, September 24, 2013
Thank you for choosing to stay with us and for sharing you r valuable feedback. i would agree that our hotel is "nice, hip, friendly and clean. I am glad to hear that Tyrell was exceptional, he and our entire team strive to exceed our guest expectations.

We are looking forward to welcoming you back soon.

Ralph Shorter
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Top Contributor
56 reviews 56 reviews
21 hotel reviews
Reviews in 30 cities Reviews in 30 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed September 22, 2013

This hotel is handy when you need a place to stay and park. There is nothing around except a gas station and another hotel (the shuttle almost hit a deer on the way to the hotel) . They have a 24 hour shuttle to Dulles airport. The lobby looks hip but very busy (the overhead lights have "Martha Stewart style cozies" around them :). No two pieces of furniture are the same and the checkin area is round and in the middle making it all look very busy and cluttered. They had computers that allowed you to checkin for the hotel and flights but we couldn't make them work.
The rooms are suppose to be designed to have clean lines, hip, urban, and green. The result seems more confusing and looks more like an office with a bed in it; very impersonal.
Several things were missing from the room such as towels, coffee packets, etc. and it took awhile for room service to deliver them. Various items were inop such as lights, outlets, etc. The room needed a good deep cleaning (surfaces were sticky, carpet dirty, etc.).
The door to the bathroom is a sliding door that was loose and slammed around when you operated it. The shower was a nice walkin shower but they had no separate shampoo bottles; they used large shower containers, like at a YMCA hostel.
The bed was big but they need to update the bedding. It felt cheap and hard. The curtains were roll down type that let through the light. They should put real curtains over the roll downs.
The restaurant consisted of a little open area to put your order in for a breakfast sandwich and a table with candies, chips, and apples. They also had juices, soda, etc.
Staff was friendly and helpful.

  • Stayed September 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ralph S, General Manager at Aloft Dulles Airport North, responded to this review, September 24, 2013
We're sorry your recent experience did not meet your expectations. Thank you for reporting the issues with your guest room, we realize that the Aloft offers a unique experience, however we strive to exceed each of our guest expectations and have addressed these concerns with our talent and leaders.

Best regards,

Ralph Shorter
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Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 7, 2013

If you're looking for a hip, trendy, and fairly cheap hotel near Dulles, Aloft Dulles in Ashburn may be the one for you. The rooms are clean and very modern. All in all, very little complaints.

The manager is superb. I accidentally missed the shuttle to Dulles, and he voluntarily gave me a lift on the spot.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ralph S, General Manager at Aloft Dulles Airport North, responded to this review, September 24, 2013
I am glad you enjoyed your stay at our cool and hip hotel. it was our pleasure to give you a ride to the Airport. Thank you again for staying with us, and we look forward to welcoming you back soon.

Best regards,

Ralph Shorter
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hyde Park, New York
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 6, 2013

We got a great deal for a room with two queen beds through Expedia. Our arrival was nice, a colorful facade, waterfall in the entryway, friendly staff at the front desk. We noticed that the hotel was hip and had great alternative music playing...no violin sonatas here. We carted our luggage up to our room in airport style carts which were fairly easy to maneuver. Our room was nice, smaller than I imagined it would be. There was no refrigerator although we had asked for one, but I let the front desk know and they brought one immediately. Neat and clean, a modern bathroom that took some getting used to with a pocket door...but the design was nice! It was a little disconcerting to have to make the coffee in the bathroom. Also, there were no drawers anywhere. They took the minimalist concept to the extreme and skimped on the storage space. There was only a desk to eat at, and we couldn't face each other to eat. The beds were comfortable and the sound around us was muffled. We loved the pool and the workout room. There was no restaurant, but a snack area instead although, there was another hotel connected to the parking lot, so not an issue. It almost reminded me of a spa atmosphere. Also, being close to D.C. was just perfect for us. We drove to the train station which was not TOO far and parked there to take the train which was the best way to spend the day in the city. We enjoyed our stay and got a good nights rest. The staff was extremely helpful and printed out many places that we could visit locally, including grocery stores, restaurants and movie theaters. There was also a pool table in the lobby. I would stay there again...it was pleasant more than anything else.

Room Tip: Our room was on the second floor overlooking the pool area which was nice. The way the hotel is des...
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ralph S, General Manager at Aloft Dulles Airport North, responded to this review, September 24, 2013
Thank you for choosing to stay with us and for sharing your comments. We would agree that our Aloft Hotel is 'colorful, frinedly and is perfectly located in the Dulles/Ashburn area. I am glad to hear you enjoyed your visit and we are looking forwards welcomng you back soon.

Best regards,

Ralph Shorter
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Charleston, South Carolina
Top Contributor
114 reviews 114 reviews
50 hotel reviews
Reviews in 43 cities Reviews in 43 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed September 3, 2013

This is the Second, Aloft hotel That I have stayed in, This one was not as Great! The Air never really got cold, even after they fixed it! The carpet needed to be re-stretched, The hotel you could tell was a High Use facility and needed a update!

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ralph S, General Manager at Aloft Dulles Airport North, responded to this review, September 24, 2013
Thank you for staying with us and for sharing your valuable feedback. I am pleased to share with you, that we are making updates to our property. As you realized we are a very popular hotel, and frequently used by visitors coming into the Dulles/Ashburn area. We completed the carpet project that you notice and are continually exploriing opportunies to improve based on the voice of our customers.

Thank you once again for satying with us and we look forward to welcoming you back soon.

Best regards,

Ralph Shorter
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Aloft Dulles Airport North

Also Known As:
Aloft Ashburn
Address: 22390 Flagstaff Plaza, Ashburn, VA 20148
Phone Number:
Location: United States > Virginia > Loudoun County > Ashburn
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 5 hotels in Ashburn
Price Range (Based on Average Rates): $
Hotel Class:3 star — Aloft Dulles Airport North 3*
Official Description (provided by the hotel):
Chic and comfortable, the Aloft Dulles Airport North offers complimentary airport shuttle service to/from Washington Dulles International Airport and is located near the Dulles Technology Corridor. ... more   less 
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