The design of the room was cool. It had what you needed and had modern touches. There were some scuff marks on the walls and I wasn't a big fan of the communal (like in a fitness club's showers) shower gel and shampoo, but it was fine for the price.
However, I felt like I had checked into a youth hostel or a dorm. I had to wait at the front desk (since the kiosks didn't work) for the attendants to come out from the back room (one of whom was still there when I checked out in the morning, and was playing ping pong in the lobby with one of his friends). When they finally came out to the desk to check me in, one attendant told me I looked tired (and not in a sympathetic way!) and the other announced my room number so loudly, I'm certain the entire lobby heard him. Ordinarily I don't think about the age of the people who work at a front desk, but here, it felt like this was these people's summer job and they weren't taking it too seriously. The walls of the room were also super thin - I had the baseball game on TV and could still hear what sounded like a college party in the next room - and both elevators had blankets up on the walls like someone was moving their household goods into the hotel. When I checked out, I asked for a receipt since I had just handed over my credit card, and I was told since I direct billed (through Hotwire), I couldn't get one. Which is not acceptable to me.
I get that a Aloft hotel is not a real W hotel, but I expected a higher level of professionalism from this staff and a bit better maintenance of the facilities. I'd stay at Aloft again - just not this one!
- Official Description (provided by the hotel):
- Chic and comfortable, the Aloft Dulles Airport North offers complimentary airport shuttle service to/from Washington Dulles International Airport and is located near the Dulles Technology Corridor. ... more less
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- Also Known As:
- Aloft Ashburn