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“Would Not Stay Here for a Restful Time” 2 of 5 stars
Review of Aloft Dulles Airport North

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Aloft Dulles Airport North
3.0 of 5 Hotel   |   22390 Flagstaff Plaza, Ashburn, VA 20148   |  
Hotel amenities
Ranked #5 of 5 Hotels in Ashburn
Virginia
Level Contributor
9 reviews
3 hotel reviews
“Would Not Stay Here for a Restful Time”
2 of 5 stars Reviewed February 4, 2013

While the staff of the hotel were friendly and helpful, we would not stay here again because:

1. While we were swimming in the hotel pool, another guest pulled down their swimming suit and urinated in the pool.
2. The party in the lobby lasted until 11PM, so in our 3rd floor room, the booming bass didn't stop until then, making sleep or rest difficult.
3. The bathroom door wouldn't stay shut.
4. The refridgerator was so loud, it sounded like there was heavy machinery being operated in the hallway.
5. And the final straw...a wake up call at 5 AM that we didn't set.

We were so glad to leave--it was not a nice or peaceful getaway.

Room Tip: If you don't want to hear the bass from the lobby, get the highest floor possible.
See more room tips
  • Stayed February 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lkuglitsch, General Manager at Aloft Dulles Airport North, responded to this review, February 12, 2013
Thank you for taking the time to provide feedback on your recent visit to the Aloft Dulles North. I sincerely apologize for your experience at our property and appreciate your feedback. My number one priority is the health and safety of our guests. Because this incident was not reported to the property please contact me directly so I can speak directly with you about this matter

Thank you again for your feedback. I apologize again for the issues that you encountered and hope that you will allow us another opportunity to be of service again in the future.

Sincerely,
Luis Kuglitsch
General Manager, Aloft Dulles North
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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453 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
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English first
Toronto, Canada
Level Contributor
37 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed January 26, 2013

We had a cozy stay at the aloft Hotel. It has a modern decor and it was very quiet.
The breakdown:
-The beds where comfortable
-only 10 minutes from the Dulles Airport
-There is a 24 hour complimentary shuttle to the airport
-Staff were friendly and helpful
-We did have a small issue with our room not being adequately cleaned from the prior guests (but I'm hoping that this was an isolated incident).

We would return to this hotel...we'll just double check that the room has been properly cleaned before we get settled in.

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lkuglitsch, General Manager at Aloft Dulles Airport North, responded to this review, January 29, 2013
You can always count on us! Thank you for your positive review. I am glad to hear that my Team has made your stay memorable. We appreciate your loyalty and we look forward to your next visit soon. I apologize for the slight overlook with your room and will bring this to the attention of our housekeeping team.

Sincerely,
Luis Kuglitsch
General Manager, Aloft Dulles North
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
G'boro NC
Level Contributor
81 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed January 23, 2013

aLoft's Park, Sleep, Fly is the best deal going. With a friendly staff, hip lobby/bar with pool table and highly functional rooms, this is the ideal choice. Plenty of room for luggage in spare but stylish rooms. Check it out. I think you'll like it.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lkuglitsch, General Manager at Aloft Dulles Airport North, responded to this review, January 29, 2013
Thank you for taking the time to write and share your recent experience with us. It is always nice to hear such wonderful comments about our hotel. I will make sure to share this with my team members. I'm glad that you liked our pool table as this is a nice highlight at Aloft hotels!

Sincerely,
Luis Kuglitsch
General Manager, Aloft Dulles North
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ashburn, va
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed January 23, 2013

What a GREAT hotel! The rooms allowed dogs and treated them great. The rooms were fantastic and felt like a luxury room with glass shower and a bench for the dogs.

The hotel even had a bar in the lobby.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lkuglitsch, General Manager at Aloft Dulles Airport North, responded to this review, January 29, 2013
We appreciate your positive comments and great recommendation! Thank you! I am delighted that we were able to meet your expectations on the level of service and accommodations. I will certainly share your feedback with my Team.

Sincerely,
Luis Kuglitsch
General Manager, Aloft Dulles North
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlottesville, Virginia, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed January 14, 2013

I've stayed in Starwood Hotels across the country and this one is by far the worst. I paid with the stay with Starwood points, yet have significant charges on my credit card that they are unable to explain because they can't look at past stays. I've never been more disappointed in a Starwood hotel, and recommend staying away from this one.

  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed December 19, 2012 via mobile

Hotel seems pretty new and if you've stayed at an Aloft before then it will be exactly what you expect. However, there is very little around this location other than a gas station and another hotel so plan accordingly.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lkuglitsch, General Manager at Aloft Dulles Airport North, responded to this review, January 24, 2013
We appreciate your positive comments and great recommendation! Thank you! There are plenty of restaurants within a few miles from the hotel along with Dulles Town Center Mall with plenty of shopping and great restaurants there as well.
Sincerely,

Luis Kuglitsch
General Manager, Aloft Dulles North
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
130 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed December 11, 2012

I stayed at the Aloft for almost 3 weeks about 7 months ago then just stayed again last week. This hotel has a really odd appeal despite a few annoyances. The hotel location is good as long as you want to be close to the airport and a bit away from the hustle and bustle of the DC area. Its quiet without the issue of parking etc. With that said, there isn't that many restaurants in the area, so you have to be willing to drive a few minutes. The rooms themselves are modern and clean. I have found that the first night I am there is typically the cleanest then its kind of hit and miss depending on who is cleaning your room. The beds are fair. The pillows a bit small. The television and bathroom are great. I love the shower which has a hug shower head. The refrigerator is small and loud but useful. That would be the one big thing the hotel could work on..consistency. Some of the front desk employees are amazing, some less so. When I arrived last week, the nice man at the desk actually remembered me despite having not been there for like 7 months. This was refreshing. Overall, I definitely recommend if you want a good, relaxed experience for a bargain price. If you are expecting the Four Seasons...go somewhere else.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lkuglitsch, General Manager at Aloft Dulles Airport North, responded to this review, December 18, 2012
We appreciate your positive comments and great recommendation! Thank you! I am delighted that we were able to meet your expectations on the level of service and accommodations. I appreciate your feedback on consistency as this is a key area for our hotel. I will certainly share your feedback with my Team.

Sincerely,
Luis Kuglitsch
General Manager, Aloft Dulles North
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Aloft Dulles Airport North

Address: 22390 Flagstaff Plaza, Ashburn, VA 20148
Location: United States > Virginia > Loudoun County > Ashburn
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 5 Hotels in Ashburn
Price Range (Based on Average Rates): $
Hotel Class:3 star — Aloft Dulles Airport North 3*
Number of rooms: 136
Official Description (provided by the hotel):
Chic and comfortable, the Aloft Dulles Airport North offers complimentary airport shuttle service to/from Washington Dulles International Airport and is located near the Dulles Technology Corridor. ... more   less 
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Also Known As:
Aloft Ashburn

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