To make a long story short, the shuttle didn't arrive at IAD until 65 minutes after I called the hotel for it. While waiting, I called the hotel for two status checks -- during the second status check, the desk clerk told me that the shuttle was stuck in traffic due to a serious accident (a check on Google showed that traffic was actually flowing fine.) When the shuttle driver arrived, he told me that there was no traffic -- he wasn't even dispatched until 15 minutes beforehand.

Obviously, someone lied here -- either the desk clerk lied to me (who may have forgotten to dispatch the shuttle, evidenced by the fact that the shuttle was reportedly dispatched at the same time I made my second status check) or the shuttle driver lied to the desk clerk. Either way, I am not confident staying at a hotel where the staff makes mistakes and then lies to cover them up. I complained to the hotel chain after the incident, who apologized and supposedly contacted the management, but I never heard anything else.

The hotel itself was okay, but didn't live up to the hype. I suggest avoiding the ground floor, as the lobby/lounge area is noisy (from both the patrons and the music), and there's no soundproof door separating the lounge area from the hotel rooms.

As you can see from my profile, I normally don't leave 1-star hotel reviews, but this stay was disappointing in more ways than one.

Good price but a lot of little annoyances. Walls throughout are all scraped up, indoor pool was really cold with lots of dirty towels lying around and ONE clean one. We did ask the front desk for more towels but they never appeared. The business center is open to the whole lobby for everyone to see what you're doing online... Had to ask for computer to be connected to the network, then I had to ask for and load more paper in the printer only to find it was out of toner. It also took 3 days to get feedback on my bathing suit that I left hanging in the shower to which no trace could be found. The TV kept cutting in and out as well. Will not return.

Stay was good and on par with other aloft. It's 8.5 miles from Dulles airport but it's a 30-min drive. I got a good deal on ParkSleepFly which let me leave my car there for the duration of the trip. My hotel night basically pays for itself because I'd need to pay the same amount for parking at Dulles otherwise.

I admit I was impressed with the aloft hotel. You get used to the cookie cutter approach to business sytle hotels and this place is a breath of fresh air. Everything was nice - we did arrive late though and there was a wait for the 1 person on staff to check the people I was traveling with in, but I used the kiosk in the lobby which was self service and worked great. It's just a really different experince here. You walk in and there is a round reception desk and a kiosk for check in, questions, or purchases from the small store area. There also is a large bar/lounge area in the lobby. Everything is well decorated and has a very modern feel. The room was great. I had a king bed in a room with a desk and a large flat screen tv all they other usual things included but with a modern twist. The bathroom did stand out as extra special with a large steam shower with a glass door and a vanity with a bowl sink on it. The bathroom area was very cool and relaxing. There was plenty of parking. There was a pool I didn't use or check out. There probably was much more to offer but I was just there for one night and the lobby/lounge and room were really all I got to experience. The other good think is there is a gas station and mini mart right infront of the hotel so you can buy pretty much anything you need and it is within walking distance. It was also located close to major roads so we got there and left with ease. I would definitely stay here again.