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“Used this hotel for park and fly” 4 of 5 stars
Review of Aloft Dulles Airport North

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Aloft Dulles Airport North
3.0 of 5 Hotel   |   22390 Flagstaff Plaza, Ashburn, VA 20148   |  
Hotel amenities
Ranked #5 of 5 Hotels in Ashburn
Richmond, Virginia
Level Contributor
121 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
“Used this hotel for park and fly”
4 of 5 stars Reviewed July 8, 2011

The hotel was modern and clean. The air conditioner unit in the room was a bit loud and came on and off a lot during the night. The shower is strong with ample shampoo etc. Can't turn on bathroom light without substantially illuminating the room. We waited 30 minutes for the bus at the airport which was absolute torture with 3 jet lagged kids. They share a bus with the hilton which is fine but there is no indication that it is the aloft hotel bus. The driver eventually came over and told us that it was the aloft bus and only when we got in the bus did we see the small sign behind the lugage rack that indicates the aloft bus. The front desk was understaffed with only one person there at 8.30pm. It took us 15 minutes to check in. The lobby is modernand welcoming. It takes a lot longer than you would think to get from there to the airport.

  • Stayed July 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AloftAnna, General Manager at Aloft Dulles Airport North, responded to this review, July 12, 2011
Thank you for choosing the Aloft Dulles North, TravelFamilyRichmond. I was happy to see the positives of your trip to us but also disappointed that we did not get everything quite right. As an aiport hotel, shuttles are a critical element and apologize that there were delays in your travel to the hotel; the driver ambassadors are to announce themselves, a point we will review with the entire staff. We do accommodate many last-minute travelers from the airport which at times causes a bit of a delay upon arrival but am glad that you found most of the room elements to your liking. Thank you for your comments; they will be used constructively!

Wishing you safe travels in the future.

Anna Lyons, GM
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442 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
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English first
Livingston New jersey
Level Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 stars Reviewed July 7, 2011

This hotel is not bad for what it is. We stayed there with points it was only 10k for 3 nights which is great. Our friends live only 5 minutes away so we decided to book here. We have been at the aloft in baltimore so we knew what to expect. The hotel was fine we only slept there. It does have a nice multimedia hub in the room that lets you hook up your phone or laptop and play it on the tv. There is a nice large tv on the wall.

There of course were a few little problems. First you should know this hotel does not have a restaurant. They do have some pre-packed food in a small kitchen like area that is for purchase. Also there is only one person for check in in some little round desk when you walk in, I think they are all like this. One thing that bothered me was, my kids get up early and my wife takes them to swim and you cross the courtyard to go to the pool or you sit there and enjoy the outside but but every morning there was still trash and beer bottles our there from the night before. You would expect a hotel to clean from the night before, prior to guests coming down in the morning. This was the case multiple mornings and was very unattractive, they really need to do something about that. Also the hotel is basically by itself with the hilton and a gas station nothing else around it right there, so you need a car to drive somewhere. Plenty of other stores and things but nothing immediately there. Otherwise its not a bad place if your just going to be sleeping there at night.

  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AloftAnna, General Manager at Aloft Dulles Airport North, responded to this review, July 12, 2011
Hello, rog2867, and thank you for your observations. As an SPG guest, we are thrilled that you tried out the newest member of the Starwood family. We are just like the hotel in Baltimore, and the over 50 that are now found worldwide. The plug-n-plays that are in the room are particularly fun for all travelers. I was disappointed to read your other comments and will share them with our teams, especially Housekeeping. The hotel should be kept neat and clean at all times and apologize for the conditions you found in the morning. Our shuttle provides complimentary transportation in a 5-mile radius; this helps to keep our guests connected until all of the very exciting new growth and local development makes us an even better option for our loyal travelers.

Thank you again for giving another Aloft location a try; there are many more of us to come!

Anna Lyons, GM
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new jersey
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed July 6, 2011

Recently stayed here while visiting family nearby for a Saturday night in June. Chose the hotel because they allowed pets, but it was a great choice regardless. The rooms are slightly on the small side, but we still had plenty of room for everything we needed. Loved the modern decor in both the rooms and lobby. beds were comfortable and we loved the shower that had frosted glass to the main part of the room. I'm not sure if it was just the night we were there, but the bar area and outside lounge area were quite busy on Saturday night. Despite the fact that we were on the first floor and not too far from the lobby, we couldn't hear the loud music and voices from the bar in our room, we only knew they were out there when we took our dog for a walk. All the staff were very friendly and helpful whenever we needed anything. Would definitely stay again the next time we visit our family!

Room Tip: unless you have a pet, i would recommend asking for a room that is not on the first floor - it lacke...
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  • Stayed June 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AloftAnna, General Manager at Aloft Dulles Airport North, responded to this review, July 12, 2011
Thank you, melmabelle24, for your observations during a recent stay. We are indeed pet friendly; the first floor rooms with the alternate entry way make them perfect for dog walks. As a sassy, design-forward hotel, we try to keep things fresh and fun; I am glad to hear that the rooms are nicely sound-proof as we do maintain a thriving bar scene. Most importantly, you found the staff to be friendly and helpful - fabulous! We do hope that you will visit us once again when visiting family. Our trendy Aloft Hotel awaits!

Sincerely,

Anna Lyons, GM
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Columbus, Ohio
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 5, 2011

This hotel was very interesting. Older travelers may not appreciate it as much as the younger crowd. The manager was polite but not overly friendly. We traveled about 5 minutes through a isolated area to get dinner at Red Robin. I like the overall vibe of the hotel. Wi-fi was slow. They have a parking spot reserved for hybrids. My husband wished he had brougt his diesel truck to park there instead. The outside area looking in on the pool was nice, and had ashtrays for the smokers. For the price, this place is definitely a nice break from the same floral blanket hotels our parents still love.

  • Stayed July 2011
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AloftAnna, General Manager at Aloft Dulles Airport North, responded to this review, July 12, 2011
Emberstar, your candid remarks are appreciated. There are indeed no floral balnkets; in fact, Aloft has only duvets! We are very modern, urban-cool and carefree; we are in an area that is on the brink of some amazing new construction of more housing, lots of retail and even a metrorail station. In the meantime, we are a bit off the beaten path but our shuttle service provides complimentary transportation within a 5-mile radius. I am glad that you found our Backyard to be relaxing and the hotel to your satisfaction. Please return, next time with your husband's truck!

Yours in hospitality,

Anna Lyons, GM
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Hillsborough, Nc
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 1, 2011

The hotel was nicely decorated, clean, fresh and seemed fairly new. Staff was friendly and accommodating. We had to switch rooms due 42" flat screen TV not working in our room. The technician made a valiant effort to fix it. The new room had a noisy a/c unit and the shower floor was not sloped to allow proper drainage. You stood in a 2" puddle of water during the shower. I requested the Camp Aloft for this kids which never came. Upon checking out, I mentioned these issues and was granted free breakfast for me and my family. While eating I overheard the staff being informed of the issues and they appeared to be in the process of fixing them immediately. Overall, I would stay here again without hesitation as most of the issues seem to be because of the newness of the hotel.

Room Tip: reserve your room early and check in as early as
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  • Stayed June 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AloftAnna, General Manager at Aloft Dulles Airport North, responded to this review, July 12, 2011
Thank you, arrejay, for your critique of your recent stay with us. We are indeed not only a new hotel, but also a very new brand, only 3 years old. There were a few items that you mentioned that were equally disappointing to me as they were to you. Your comments will be shared with the teams so they can learn from them. IN the meantime, I am tremendously pleased that you found the staff to be concerned about your observations and immediately worked to get them fixed. Not everything works all of the time quite as I would like but the service recovery is what sets us apart. Thank you for choosing the Aloft Dulles North and hope to see you again.

Live Life Aloft!

Anna Lyons, GM
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USA
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 21, 2011

Would help to have more frequent pick-ups at IAD. Watched several other hotels come by multiple times before our van arrived (about a 25 minute wait).

  • Stayed June 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AloftAnna, General Manager at Aloft Dulles Airport North, responded to this review, June 29, 2011
Thank you, lhehtravel, for your honest review. Travel is not easy these days and so we are thrilled that we were able to help overcome lengthy travel and provide you a respite. As we share transportation with our sister property, we have different logo'd vehicles that do provide service; we obviously need to work on making this is bit clearer.

Thank you again. Safe travels to all of your destinations!

Anna Lyons, GM
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Leesburg, Virginia
1 review
5 of 5 stars Reviewed June 16, 2011

We enjoyed every minute of our stay, the customer service was superb! The place was very upbeat and clean ;) I would recommend this to all my friends & family~

Room Tip: I pre-paid to get the best deal.
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  • Stayed June 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AloftAnna, General Manager at Aloft Dulles Airport North, responded to this review, June 29, 2011
Hello, keywest! Thank you for such a nice review. I am so pleased that you found our service to be superb! We look forward to taking equally exceptional care of the friends and family that you recommend to us. They, too, will get our fine service, just as you did. We hope to see you again some time soon.

Anna Lyons, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Aloft Dulles Airport North

Address: 22390 Flagstaff Plaza, Ashburn, VA 20148
Location: United States > Virginia > Loudoun County > Ashburn
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 5 Hotels in Ashburn
Price Range (Based on Average Rates): $
Hotel Class:3 star — Aloft Dulles Airport North 3*
Number of rooms: 136
Official Description (provided by the hotel):
Chic and comfortable, the Aloft Dulles Airport North offers complimentary airport shuttle service to/from Washington Dulles International Airport and is located near the Dulles Technology Corridor. ... more   less 
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Also Known As:
Aloft Ashburn

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