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Hilton Garden Inn Dulles North: Traveler Reviews

3.0 of 5
22400 Flagstaff Plaza, Ashburn, VA 20148
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Hilton Garden Inn Dulles North
Ranked #3 of 5 hotels in Ashburn
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124 reviews from our community

    Trip type
Traveler rating
    58
    40
    13
    3
    10
Date Rating
Wilmington, Delaware
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
“Great apologies . . .”
2 of 5 stars Reviewed May 12, 2010

This HGI is not ready for prime time. Check in was slow & confusing; the AC will not go below 68⁰ (this will be brutal in the hot summer months especially if your room faces west); the breakfast was below average, no one refills your coffee or does anything to assist you (except quietly slip the bill on your table). If that wasn’t enough, I went up to my room to shower and the picture was what I got. Now I’m an engineer and tried to fix it but time was not on my side. I felt like I was in a third world country. The hotel was clean. I went next door to the Aloft W hotel bar and the bartender was miserable. She just stood there and chatted with a colleague about how her hours were awful, wanted to work days, blah, blah, blah. I hate whinny complaining within ear shot.

  • Stayed May 2010, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
Ask evoLotlevarT about Hilton Garden Inn Dulles North
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pdomingo, General Manager at Hilton Garden Inn Dulles North, responded to this review
January 15, 2011
Thank you for the feedback! It is only through feedback from guests that we are able to evaluate our services. Please be assured that your initial experience is not consistent with the services we strive to provide at the Hilton Garden Inn-Dulles North.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
wells
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Clean, comfortable rooms, and tremendous staff”
5 of 5 stars Reviewed April 29, 2010

Recently spent three nights at this hotel. It was one of the best hotel experiences my wife and I have ever had. The rooms and the public areas were immaculate, the king size bed was very comfortable.[I usually don'y sleep very well in hotels, but did here]. Had breakfast every mornig with freshly cooked omelettes, good coffee [another rarity in hotels], home fries, and fresh fruit. The staff could not have been more courteous. We felt totally at ease here. My highest recommendation.

  • Stayed April 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask wellsme about Hilton Garden Inn Dulles North
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coastal Oregon
1 review
“Great Hotel and Value”
5 of 5 stars Reviewed April 14, 2010

We recently stayed here and were very impressed with the Hotel. Even though their hot tub was out of service at the time. They put us in a room with a jacuzzi to make up for it. The restaurant was very good and the prices were very reasonable. The staff was very helpful and pleasant. I would recommend it to anyone going to DC.

  • Stayed April 2010, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask PaladinCoastalOregon about Hilton Garden Inn Dulles North
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michigan
1 review
“excellence in service”
5 of 5 stars Reviewed April 10, 2010

I was at the Hilton Garden Inn for a week with my family and I can't express how happy I was with the kindness and professionalism I received from Mr. Alex who was in the front desk, I felt he went above and beyond the limit in hospitality services. I asked him for directions to Washington D.C not only did he give me directions but he also took his time to explain how to get around D.C My family and I were more than pleased with the patience and happy attitude that Mr. Alex Provided when he recommended us to go to the Air and Space museum that I was amazed with. I left with such a good impression with this Hotel and the service that Mr. Alex provided to myself and my loved ones. I will seriously come back to this hotel. I do recommend this hotel for anyone and I hope that you get the pleasure I did in receiving the assistance from this gentle man Mr. Alex.

  • Stayed April 2010, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask SunBeamMichigan about Hilton Garden Inn Dulles North
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rio Rancho, NM
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“The Worst Ever!”
1 of 5 stars Reviewed April 10, 2010

Was stranded by American Airlines and then gouged for prices at this hotel. I was put on hold 3 times trying to confirm my room and eventually had to call them a 4th time. Even with that, the front desk changed my room reservation and claimed I had booked the wrong room type which is a lie and I have the email confirmation to prove it. The room was dirty, linens were not stocked completely and a supposedly fresh wash cloth had someone else's lipstick on it. This is a new hotel but not that new - it should have the bugs worked out by now. And good luck appealing to Hilton Corporate for poor Customer Service. I will never stay there again and don't recommend you do either.

  • Stayed March 2010, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
Ask Weezy78 about Hilton Garden Inn Dulles North
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI_Dulles_North, General Manager at Hilton Garden Inn Dulles North, responded to this review
June 1, 2010
Dear Weezy78,

Please let me assure you that the hotel did not (and does not) practice price gouging. The rate you paid is our standard week day rate. Since you are a Gold HHonors member, we offered you this rate in spite of the fact that most of the hotels (including ours) were close to selling out and asking for rates that were 15 – 20% higher.

I apologize that you felt you did not get your money’s worth and suffered some service lapses from our end. We have tried to email you several times. Our Front Desk Manager left you many voice mails and for a brief moment also got to speak to you but was disconnected before completing the conversation. Please allow us the opportunity make things right by you. Please call the hotel and ask to speak to the General Manager. We have made several unsuccessful attempts to get in touch with you.

I look forward to speaking to you and hopefully welcoming you back to the Hilton Garden Inn Dulles North.

Warm regards,
General Manager
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Additional Information about Hilton Garden Inn Dulles North

Also Known As:
Hilton Garden Inn Dulles North Hotel
Hilton Garden Inn Dulles North Hotel Ashburn
Hilton Garden Inn Ashburn
Address: 22400 Flagstaff Plaza, Ashburn, VA 20148
Phone Number:
Region: United States > Virginia > Loudoun County > Ashburn
Amenities:
Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotels in Ashburn
#3 Business Hotels in Ashburn
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Looking for the ideal spot for the most important day in your life. The Hilton Garden Inn Dulles North offers a quaint setting with a professional staff waiting to make your dreams come true. The hotel has ample meeting space and catering facilities to create the atmosphere you desire. The Hilton Garden Inn Dulles North is flexible and determined to make your day special. 16 Suites are available in this 135-room hotel. ... more   less 
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