This HGI is not ready for prime time. Check in was slow & confusing; the AC will not go below 68⁰ (this will be brutal in the hot summer months especially if your room faces west); the breakfast was below average, no one refills your coffee or does anything to assist you (except quietly slip the bill on your table). If that wasn’t enough, I went up to my room to shower and the picture was what I got. Now I’m an engineer and tried to fix it but time was not on my side. I felt like I was in a third world country. The hotel was clean. I went next door to the Aloft W hotel bar and the bartender was miserable. She just stood there and chatted with a colleague about how her hours were awful, wanted to work days, blah, blah, blah. I hate whinny complaining within ear shot.