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“Very decent for short stays” 4 of 5 stars
Review of Hilton Garden Inn Dulles North

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Hilton Garden Inn Dulles North
3.0 of 5 Hotel   |   22400 Flagstaff Plaza, Ashburn, VA 20148   |  
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Ranked #3 of 5 Hotels in Ashburn
Ljubljana, Slovenia
Top Contributor
166 reviews 166 reviews
153 hotel reviews
Reviews in 119 cities Reviews in 119 cities
134 helpful votes 134 helpful votes
“Very decent for short stays”
4 of 5 stars Reviewed September 1, 2014

Stayed here just a couple of hours, before my flight late in the evening. Check in was smooth, as HH Diamond got 2 bottles of water, room on the 5th floor, clean, modern. Internet fast and reliable. Also used shuttle to the airport, that left on time, fast drive and friendly driver; you just have to inform front office which shuttle you wanna take...

  • Stayed September 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherri C, General Manager at Hilton Garden Inn Dulles North, responded to this review, September 5, 2014
Thank you for the amazing review on our staff and service. I am very glad that my team was able to make your stay enjoyable!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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266 reviews from our community

Traveler rating
    130
    83
    29
    10
    14
See reviews for
70
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34
95
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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English first
Washington D.C.
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 26, 2014

I opted for a 2-room suite...way too much room for me but the price was right and I make it a point to check out hotels. The room was beautifully appointed with 2 32-inch tvs, lots of cable channels, numerous plugin, free wi-fi, a shuttle, Kuerig Coffee maker in room, coffee, lemonade, (and wine limited time(?) in lobby, on-site restaurant; food was nicely prepared, Staff are wonderful...anything I asked for they provided and were always around to assist. The hotel was fairly full but so quiet; about 10 minutes from Dulles Airport; yes, desolate but, wonderful if you want some time alone or away, and can drive to places in 10-15 min. A newer looking property, yes, the patio is small but not everyone will be out there. Inside pool was nice and clean, enjoyed the exercise room. On-site laundry. Several enclaves to hang out in in the lobby areas. Everything is carefully checked from parking to food etc. Note: bring your lunch or plan to go out to lunch as the restaurant is only open for breakfast and dinner, and you can book very reasonable packages that include breakfast. I highly recommend this hotel.

Room Tip: Try a suite for two!
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  • Stayed August 2014, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherri C, General Manager at Hilton Garden Inn Dulles North, responded to this review, August 28, 2014
Thank you for the amazing review on our staff and service. I am very glad that my team was able to make your stay enjoyable!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jessup, Pennsylvania
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed August 23, 2014

We were assigned to this hotel during a softball tournament in July. Hotel was okay, pool is ridiculously small and there is nothing to do do close by, very small patio space and had to drive on a toll road to get just about anywhere. Our room was not cleaned 2 days while we were there, we just called and requested towels. But worse yet we were charged twice for our stay. It took more than a week and 6+ phone calls to the hotel, the main Hilton number and American Express to get the charge reversed. Of course, American Express backed us immediately. We have been Hilton Honors members for more than 13 years, that meant nothing. Phone calls were not returned, including phone calls to the manager. Worse customer service ever!!

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherri C, General Manager at Hilton Garden Inn Dulles North, responded to this review, August 25, 2014
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience. The billing issue has been resolved and I hope to see you again on your next visit.
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1 review
5 of 5 stars Reviewed August 21, 2014

The staff made an unexpected flight delay an awesome overnight stay. They were very courteous and helpful. I was concerned that the hotel was off the main roads; but, the accommodations made up for the location. Definitely worth the price.

  • Stayed August 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherri C, General Manager at Hilton Garden Inn Dulles North, responded to this review, August 22, 2014
Thank you for sharing your stay with us even though your flight was delayed. I am glad the service of my team could make a unpleasant experince positive.
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Portland, Maine
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed August 20, 2014

Great value. The staff, breakfast and rooms were very nice. We enjoyed swimming in the pool. There is easy access to shopping malls, Reston, Dulles, and the Smithsonian Air and Space museum. The toll road should be avoided. Other roads had good traffic flow.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherri C, General Manager at Hilton Garden Inn Dulles North, responded to this review, August 22, 2014
Thank you for sharing your stay with us. I am glad you enjoyed the cooked to order breakfast. I look forward to seeing you on your next visit to Dulles!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia Beach, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 20, 2014

We were in town to visit family and didn't check in until very late into the evening but the hotel was beautiful even at night and the staff was very friendly. The hotel was located just off the main highway, a little further away from the airport than anticipated and unfortunately just miles after a hefty toll which we had to pay both ways. Overall great experience and would love to come back and try all the amenities they have to offer.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherri C, General Manager at Hilton Garden Inn Dulles North, responded to this review, August 22, 2014
Thank you for your feedback on our hotel. The hotel is beautiful at night with all the candles and track lighting throughout. I hope on your next visit you will be able to try our amentities. I look forward to seeing you!
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Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed August 20, 2014

The service is excellent right from pre-logged contact through to checkout. Every aspect of service is satisfactory. The location and nearness to the airport makes the hotel a great choice for all application I recommend this hotel to anyone for all value and quality.

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherri C, General Manager at Hilton Garden Inn Dulles North, responded to this review, August 22, 2014
Thank you for the amazing review on our staff and service. I am very glad that my team was able to make your stay enjoyable!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Dulles North

Address: 22400 Flagstaff Plaza, Ashburn, VA 20148
Phone Number:
Location: United States > Virginia > Loudoun County > Ashburn
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Ashburn
#3 Business Hotel in Ashburn
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Dulles North 3*
Number of rooms: 135
Official Description (provided by the hotel):
Looking for the ideal spot for the most important day in your life. The Hilton Garden Inn Dulles North offers a quaint setting with a professional staff waiting to make your dreams come true. The hotel has ample meeting space and catering facilities to create the atmosphere you desire. The Hilton Garden Inn Dulles North is flexible and determined to make your day special. 16 Suites are available in this 135-room hotel. ... more   less 
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Also Known As:
Hilton Garden Inn Dulles North Hotel Ashburn
Hilton Garden Inn Ashburn

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