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“Clean, comfortable but room for improvement” 4 of 5 stars
Review of Hilton Garden Inn Dulles North

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Hilton Garden Inn Dulles North
3.0 of 5 Hotel   |   22400 Flagstaff Plaza, Ashburn, VA 20148   |  
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Ranked #4 of 5 Hotels in Ashburn
Certificate of Excellence 2014
Houston, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Clean, comfortable but room for improvement”
4 of 5 stars Reviewed July 22, 2014

Pros
1) Cean rooms, very comfortable beds. some rooms have adjustable firmness on the mattresses.
2) The shuttle service is EXCELLENT..actually, it's better than EXCELLENT. Very friendly and courteous drivers & very punctual (in fact they were even there a few minutes early). Very accommodating of pickup/dropoff requests even though it wasn't on the hotel/airport route.

Cons:
1) Terrible terrible kitchen. Don't bother going to the Aloft hotel next door since food is equally bad. If you don't have a car, go to the gas station across the street and buy some hot dogs, Dole fruit boxes and M&M's instead.
2) Staff is friendly, but front desk folks didn't give me an overview of the hotel & its amenities when I checked in.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherri C, General Manager at Hilton Garden Inn Dulles North, responded to this review, July 23, 2014
Thank you sharing your stay with us. Our staff service is ranked within the top of the brand and I am glad you had a great service with the team and shuttle. Our breakfast is cooked to order and we have a great variety on our dinner menu. I hope you will stay with us again on your next visit.
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289 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
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English first
Houston, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 21, 2014

Staff/Service was super! Nice hotel; safe location; my kids (8 and 13) loved it. Breakfast was good. Only downside is that it took over $7 in tolls each way to get to downtown Washington DC. My son is handicapped and was accommodated efficiently.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherri C, General Manager at Hilton Garden Inn Dulles North, responded to this review, July 22, 2014
Thank you for taking a moment to share your experience. I am happy to hear you found the staff and service to your liking. We look forward to welcoming you back to our hotel in the future. You Can Count On Us!
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Mineral Wells, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 16, 2014

From the time we got there to the time we left it was one of the best experince. The breakfast and service was out of this world. The pool was and hot tub area was clean and nice. the Business center was very easy to use. the Staff was very friendly and helpful will stay here again.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherri C, General Manager at Hilton Garden Inn Dulles North, responded to this review, July 22, 2014
Thank you for the great review. Our breakfast is fresh cooked to order daily. The pool and hot tub are a nice getaway during your stay. I will make sure I share your positive review with the team.
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Longmont, Colorado
Senior Contributor
44 reviews 44 reviews
8 hotel reviews
Reviews in 23 cities Reviews in 23 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed July 6, 2014

The staff was friendly, helpful and accommodating from the get-go, and even "upgraded" us to a suite. The suite was huge with two bathrooms and even two thermostats. However, it was also "accessible" to the nth degree which included the shower--so small and dark with a bench against the wall that could be lowered for a seat. Leg shaving was impossible (to the great consternation of my wife), and the water ran to a drain outside the shower causing the tile floor to become very slippery when wet! While I have stayed in accessible rooms before and recognize the need, this one was implemented very poorly. The overall condition of the suite was very much in need of an update, but was clean and well kept. It was also quiet, a nice respite from chaotic days that were the reason for the trip. Breakfast was not included, but worth the $11.99 as it was cooked to order from a limited menu. Overall, our stay was pretty good.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherri C, General Manager at Hilton Garden Inn Dulles North, responded to this review, July 8, 2014
Thank you for taking a moment to share your experience. I am happy to hear you found the service and cleanliness of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. You Can Count On Us!
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Streamwood, United States
1 review
4 of 5 stars Reviewed July 6, 2014

The rooms were clean and quiet. The lobby staff were very helpful -- provided a list of nearby restaurants,.. Parking was plentiful. Check in and out was easy. The only issue was the Sunday breakfast in their restaurant -- the empty tables were not cleared. They cleaned one for me, but some others sat at dirty tables. They were very busy.

  • Stayed June 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherri C, General Manager at Hilton Garden Inn Dulles North, responded to this review, July 7, 2014
Thank you for sharingb your stay with us. I am glad you found the hotel to be clean and service excellent. Please come back on your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tulsa, Oklahoma
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed July 3, 2014

let me say the staff were very helpful. They have a shuttle bus to Dulles airport BUT NOT DCA Airport, so if you don't rent a car, your in trouble. The hotel is about 30 miles from DC, and this hotel , so if that is your reason for your trip, this might not be the place for you. We rented a car, drove to Fairfax Metro station (20 min away), traffic was terrible, and took a 20 min train ride to DC. We enjoyed to hotel other than off the path. By the way there is not a free breakfast. There breakfast is about 25-30 bucks, and is so-so.
Happy traveling
Tulsa Travelr

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherri C, General Manager at Hilton Garden Inn Dulles North, responded to this review, July 7, 2014
Thank you for staying with us at the Hilton Garden Inn. Our airport shuttle goes to and from Dulles 24 houors a day. There is a free shuttle you can pick up at Reagan to take you back and forth between airports. I am glad the hotel was clean and service was excellent. I hope to see you again on your next visit.
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Accokeek, United States
1 review
5 of 5 stars Reviewed June 25, 2014

Upon arriving the staff was very welcoming, the room furnishings were great, the room was very clean and the food is good. I will stay here if ever in the area again. You won't be disappointed if you select the Hilton Garden Inn

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherri C, General Manager at Hilton Garden Inn Dulles North, responded to this review, July 7, 2014
Thank you for staying with us at the Hilton Garden Inn Dulles. The hotel is very new and my team works daily to keep it looking in this condition. Thank you for the great review and i look forward to see you on your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Dulles North

Address: 22400 Flagstaff Plaza, Ashburn, VA 20148
Phone Number:
Location: United States > Virginia > Loudoun County > Ashburn
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Ashburn
#3 Business Hotel in Ashburn
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Dulles North 3*
Number of rooms: 135
Official Description (provided by the hotel):
Looking for the ideal spot for the most important day in your life. The Hilton Garden Inn Dulles North offers a quaint setting with a professional staff waiting to make your dreams come true. The hotel has ample meeting space and catering facilities to create the atmosphere you desire. The Hilton Garden Inn Dulles North is flexible and determined to make your day special. 16 Suites are available in this 135-room hotel. ... more   less 
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Also Known As:
Hilton Garden Inn Dulles North Hotel Ashburn
Hilton Garden Inn Ashburn

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