Sometimes when my travel is back-to-back-to-back and I have to combine business/family and I'm accommodating other traveling family members, my travel can get complicated. I prefer simple, but alas, life is not often simple for me.
When staying at this hotel I realized that there would be a very late arrival, a very early departure the next day and a need to turn in a rental car. I couldn't get it all done. So I called ahead to the hotel and asked Jennifer Schwab (just like the investment firm, but without the money part) to help. I won't go into the details of how she made the complicated simple, but she was BRILLIANT and she took the TIME to help me out. Sometimes, front desk personnel just can't be bothered, but Jennifer and this Hilton Garden Inn were exceptional.