Firstly, we got a great deal at the Hilton Garden Inn through Hotwire - and at $63 a night we were pretty happy overall. Having said that, HGI Dulles North is more like $100 to $150 per night and my review reflects that basis.
Good: Super friendly staff, hotel with much more than just "rooms". Walk in the front door and there's the bar, restaurant, large comfortable seating area with fireplace; it's not dominated by a check-in desk and feels comfortable. Nice looking gym and pool, though I didn't use them. Free wi-fi, free wired Internet. Free airport shuttle.
Quibbles: No free breakfast - just coffee. Breakfast buffet is about $12 and for a family trying to travel on a budget, that's just too much money. Wi-fi - though free - you're forced to log in every day to get internet access; just annoying. Room lighting - we had 2 beds in the room, and there's only one lamp between the two beds. Try reading when you're the one in the dark corner away from the one lamp. Shower - tile looks cool but they need to keep it from looking dirty. It's probably just discolored, but all you can think is "that's not clean." Seating - my wife, daughter and I shared a room - one desk chair and one upholstered chair. When we brought back a snack for the room, at least one of us is sitting on the bed. "Green" laundering - we are so okay with not having new sheets and new towels every day. The staff made the beds each day, but despite us hanging up the towels to indicate we're okay with them, we received new towels every day. Just remove the card that tells me how you're helping save the environment.
In summary, we'd stay again - but I'd still whine!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
June 4, 2013
Thank you so much for taking the time to share your stay. I am pleased to hear our staff was able to take care of you and that your room was clean and comfortable. Our cooked-to-order breakfast is a Hilton Garden Inn standard we are proud to offer and since each guest's breakfast is cooked and served fresh we are able to customize to each guests breakfast to suit their taste. Our breakfast does carry an additional price but we do offer a Bed and Breakfast Rate which will provide a discounted price for for breakfast by including it in your room rate. I will review our green policy with my housekeeping manager. I am glad your overall experience was a pleasant one.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.