After traveling all night and checking into the hotel, I was pleasantly greeted by Jacqueline, who immediately attended to my checkin protocol and needs. Jacqueline is a very professional and courteous front desk attendant. She went over and beyond to make sure I had all the details and options for our family vacation to the DC area. Being strictly kosher meant that we would need some suggestions for Kosher restaurants in the area. We compared hers to the information we found and headed out to Eli's Restaurant, which was only 5-10 mins. away. Next, during Shabbat, the Sabbath, we would need some other details worked out and it was suggested and arranged for us to speak directly with the kitchen. Almi, one of the staff for the Restaurant/Bar greeted us and I cannot even describe how wonderful she would be in handling all of our necessary details for us to heat/warm our prepared foods. I had an unsatisfactory experience with one of the staff the night we came in not allowing me in the area with outside food, knowing the protocol for these standards in the Food and Restaurant industry I understood, however, I was met by an Asian bartender that told me I was breaking the law and she directed me to the Business Center to eat my prepared Kosher food. This was the only staff member who was unwilling to assist me. I believe she could use a little training in expressing the protocol for the hotel and assistance in customer relations. More than anything we found this hotel to be convenient, very clean, renovations to the hotel are underway, only inconvenience was banging from the carpet installations on floors above in morning, and all staff highly trained in customer relations. Individuals like Tony, Shuttle Driver, Jennifer and Pacita in Housekeeping, the Head Cook of the Restaurant, Sam, all went the extra mile to make sure we were able to eat and experience a superior stay!
- Official Description (provided by the hotel):
- Enjoy familiar comforts and a warm welcome at the Sheraton National Hotel. With the Reagan National Airport, Metro Rail Station, downtown Washington D.C., and the Pentagon all just minutes away. ... more less
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- Also Known As:
- Sheraton Arlington
- Arlington Sheraton