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“Great service” 4 of 5 stars
Review of Sheraton Pentagon City Hotel

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Sheraton Pentagon City Hotel
3.5 of 5 Hotel   |   900 S Orme St, Arlington, VA 22204 (Formerly Sheraton National Hotel)   |  
Hotel amenities
Ranked #26 of 47 hotels in Arlington
GreenLeadersSilver level
Denver, Colorado, United States
Senior Contributor
26 reviews 26 reviews
26 hotel reviews
Reviews in 20 cities Reviews in 20 cities
27 helpful votes 27 helpful votes
“Great service”
4 of 5 stars Reviewed April 29, 2014

I stayed at this property in April. The front desk staff who checked me in was Ranjit. He welcomed me warmly and professionally checked me in in like a second. He also offer me a coupon for free drink because I will definitely miss the breakfast the next day because of very early flight. I really had a great experience. I hope his great service would be noticed.

  • Stayed April 2014, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve W, General Manager at Sheraton Pentagon City Hotel, responded to this review, May 9, 2014
Thanks so much for your review and for recognizing Ranjit one of our many outstanding associates. I am glad he recognized a way to make your stay more comfortable. Please do come visit us again as our best guest is one that returns every time.

Warmest Regards,

Steve W.
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678 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (172)
Date | Rating
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English first
North Easton, Massachusetts
1 review
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 27, 2014

Ranjit was incredibly helpful and friendly. He answered all our questions and helped us get taxi cabs quickly, which was very important since we had a busy schedule. Cy was very helpful as well, one morning he even helped me adjust my tie. He helped me adjust it and it looked much better. We had the D.C. view over looking the Air Force Museum and Pentagon building. The entire staff was friendly and helpful. I would not hesitate to stay there again. Great experience.

Room Tip: Select the D.C. view. An incredible look of the Pentagon and D.C. at night. Spectacular!
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Green Features: Happy to see they have separate bins in the rooms for items to be recycled.
  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve W, General Manager at Sheraton Pentagon City Hotel, responded to this review, April 28, 2014
Thanks so much for sharing your experience on Trip Advisor and for recognizing to of our many superstars in Ranjit and CY. I am so very glad we were able to help and that you could enjoy the great views of DC. Please come stay with us again we love having you here!

Warmest Regards,

Steve W.
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Powhatan, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 26, 2014

The location of the hotel was fantastic for area trips and the shuttle to the metro station made it easy to get to the district. The views from the top floor were amazing and the pool was ideal for the kids for this spring trip. The service provided by Ranjit while checking in and during our stay was top-notch. He provided us options for extending our stay and made numerous recommendations of places to visit and things to do during our stay.

Room Tip: rooms above the 3rd floor have better views
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  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve W, General Manager at Sheraton Pentagon City Hotel, responded to this review, April 28, 2014
Thank you very much for your review and kind words about your recent visit. The views and service are terrific but what makes this place special are the wonderful people. I am glad you noticed. Thanks again for your feedback and we look forward to having you visit us in the very near future.

Warmest Regards,

Steve W.
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Plano, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 25, 2014

Ranjt at the front desk was beyond helpful and friendly (and not just at check in). Also, you have to go get a drink from Hien. Very good bartender and funny. They have a great shuttle to the metro and airport if needed. I would recommend this hotel to anyone.

Stayed April 2014, traveled on business
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve W, General Manager at Sheraton Pentagon City Hotel, responded to this review, April 28, 2014
Thanks so much for sharing your experience on Trip Advisor about your stay at the Sheraton Pentagon City. We have many associates that are ready and willing to make your stay a memorable one and I am glad Ranjit and Hien were there for you. Again, thanks for your feedback and please do come again!

Warmest Regards,

Steve W.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
1 review
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed April 24, 2014

I only stayed at the hotel for 1 night, but I had an overall good experience that would encourage me to return. Ranjit at the front desk was extremely professional and polite. I hope there are more employees just like him throughout this hotel and other hotels.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve W, General Manager at Sheraton Pentagon City Hotel, responded to this review, April 25, 2014
Thanks so much for your kind words and for recognizing Ranjit one of our many outstanding professionals. I am glad you had a nice experience and hope that we can welcome you back in the near future.

Warmest Regards,

Steve W.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norton, Virginia
Senior Contributor
34 reviews 34 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed April 20, 2014 via mobile

Stayed here for a business trip, was attending a conference at the hotel. The staff were very friendly and helpful, always had a smile on their face. Location was great, despite the roadwork going on directly behind the hotel. Right off 395, within walking distance to the metro station at Pentagon City Mall. The hotel offered a free shuttle, every 30min to the metro station.

Rooms were clean and adequate, but not the best I've stayed in. While you're here be sure NIT to miss the view from the top floor! You get a great view of the Pentagon, Air Force Memorial, and Arlington National Cemetery.

Stayed April 2014, traveled on business
Was this review helpful? Yes 15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve W, General Manager at Sheraton Pentagon City Hotel, responded to this review, April 22, 2014
Thanks so much for your feedback I am glad you enjoyed your stay. The Sheraton Pentagon City is an ideal location for both business or pleasure with easy access to DC and the surrounding Pentagon City shopping and restaurants you cannot go wrong. I am glad you mentioned the view because it simply does not get any better. Again, thanks so much for your feedback and please do come again!

Warmest Regards,

Steve W.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sheraton Pentagon City Hotel

Address: 900 S Orme St, Arlington, VA 22204 (Formerly Sheraton National Hotel)
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Green Hotel in Arlington
#17 Business Hotel in Arlington
#21 Family Hotel in Arlington
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Pentagon City Hotel 3.5*
Official Description (provided by the hotel):
Enjoy familiar comforts and a warm welcome at the Sheraton National Hotel. With the Reagan National Airport, Metro Rail Station, downtown Washington D.C., and the Pentagon all just minutes away. ... more   less 
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Also Known As:
Sheraton Arlington
Arlington Sheraton

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