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“A Day in DC.” 4 of 5 stars
Review of Sheraton Pentagon City Hotel

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Sheraton Pentagon City Hotel
3.5 of 5 Hotel   |   900 S Orme St, Arlington, VA 22204 (Formerly Sheraton National Hotel)   |  
Hotel amenities
Ranked #28 of 47 hotels in Arlington
GreenLeadersSilver level
Marlton, New Jersey
Contributor
20 reviews 20 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
“A Day in DC.”
4 of 5 stars Reviewed July 12, 2013

Stayed here in June one weekend while taking a visit to DC with my wife. When we arrived at the hotel to check in there was a wedding. So finding parking outside was tough. When we pulled into the driveway for the hotel an employee asked if we were parking or checking in. I made the mistake in telling him I was checking in because he directed me to the front of the hotel to unload bags, but not knowing that I would have to go all the way back around to the same point only to gain access into the garage. Due to the wedding there was a long line into the hotel the first time and now I had to get back on it to get into the garage. Had I just parked the car the first time and carried my bags in through the garage I could have avoided the delay.
The hotel was nice, and the room was clean. The staff was pleasant. The hotel was in a good location to the highway and to most of the historic locations. We would stay here again in the future.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (168)
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English first
Boston, Massachusetts
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed July 11, 2013

We stayed here during our visit to DC with our 15 year old son and would definitely stay here again. Service was excellent from the front desk to the pool attendant who was always keeping a close eye on things as well as keeping the pool and floor immaculate. In addition to rooftop pool we really enjoyed the outside deck which was very relaxing after a long day sightseeing. Shuttle was very reliable and convenient dropping us off at the Metro which is also very convenient to many restaurants. Highly recommend this hotel.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Ohio
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 10, 2013

I have no complaints, Front desk staff helpful and friendly, shuttle took us to Washington D.C. with no problems and the restaurant staff was very nice. Are favorite was the bartender Heim. He was funny and we enjoyed talking with him! Highly recommend this hotel.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton, NJ
1 review
4 of 5 stars Reviewed July 8, 2013

Stayed here for an event in the Reception Hall on the top floor and I have to say that the Restaurant Manager Dennis Polanco made the trip better than expected. He took great care of my family and I during our stay and made us feel welcome by providing a friendly atmosphere every time we saw each other. Can't wait to return for the same event next year and say hello to Dennis.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobSPCGM, General Manager at Sheraton Pentagon City Hotel, responded to this review, July 15, 2013
Dear Andrew F,

Thanks so much for taking to time to recognize one of our great Associates, Dennis. Dennis does an awesome job for us every day and I am so pleased that he personally took care of you and your family while staying with us for your event. I will make sure that Dennis receives the appropriate recognition for his great efforts.

Thanks again and we look forward to your return next year!

Best regards, SPCGM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 8, 2013

My husband and I enjoyed this hotel very much. The free breakfast was 5 Star. The French toast were the best I've ever had and my husband loved the omelette station. The staff were awesome. We loved loved loved our stay here! Did I mentioned we loved our stay here? Well we did. The shuttle bus drivers could be a limitless more polished....but again, we loved this hotel

  • Stayed June 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobSPCGM, General Manager at Sheraton Pentagon City Hotel, responded to this review, July 15, 2013
Dear Cheryl Q,

Thank you for taking the time to share your experience in regards to your recent stay at the Sheraton Pentagon City. I was very pleased to read that our staff was very pleasant and willing to serve you at all times. I was also happy to read that you found the hotel to be clean and convenient and that you had the opportunity to enjoy our excellent breakfast buffet.

Thanks again and I hope that we have an opportunity to serve you again in the future.

Bet regards, SPCGM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Haddonfield, New Jersey
Senior Contributor
38 reviews 38 reviews
3 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 8, 2013

The staff was very pleasant and willing to please. The setup of the hotel is odd in that they have two "towers" . If you're in Tower 2, you need to go up or down from the valet area then take an elevator to the room. The main lobby had the check in counter off to the side; there were glass doors off of the lobby that went to the outside but not scenic (eg air conditioning units).

However, the room was clean, breakfast buffet excellent and it did seem like it was conveniently located to DC. Price was good too.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobSPCGM, General Manager at Sheraton Pentagon City Hotel, responded to this review, July 15, 2013
Dear Cheryl Q,

Thank you for taking the time to share your experience in regards to your recent stay at the Sheraton Pentagon City. I was very pleased to read that our staff was very pleasant and willing to serve you at all times. I was also happy to read that you found the hotel to be clean and convenient and that you had the opportunity to enjoy our excellent breakfast buffet.

Thanks again and I hope that we have an opportunity to serve you again in the future.

Bet regards, SPCGM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Ohio
Top Contributor
54 reviews 54 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed July 8, 2013

Everything about this place is great. The service is great, the rooms are wonderful and the beds are extremely comfortable. Breakfast is good and the best part is, location, location, location. Even with traffic you can get into the city in 15 minutes or so. Highly recommend this place for business and leisure travelers. Keep in mind that you will pay for all of the aforementioned but it depends of the high price is worth saving time. In most cases it is.

Room Tip: If you can get a room in the higher tower overlooking the Pentagon and Air Force Memorial you won...
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  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobSPCGM, General Manager at Sheraton Pentagon City Hotel, responded to this review, July 15, 2013
Dear Wildlife Travel24,

I am so pleased to read that you enjoyed our hotel so much. I am glad that you had a chance to experience our great service and found our rooms so comfortable. I was also pleased to read that you had the opportunity to took advantage of our great location to see the many sites of the D.C. area.

So thank you for taking the time to share your experience with us and we hope to have the opportunity to serve you again in the future.

Best regards, SPCGM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sheraton Pentagon City Hotel

Address: 900 S Orme St, Arlington, VA 22204 (Formerly Sheraton National Hotel)
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Green Hotel in Arlington
#20 Business Hotel in Arlington
#21 Family Hotel in Arlington
#24 Romantic Hotel in Arlington
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Pentagon City Hotel 3.5*
Official Description (provided by the hotel):
Enjoy familiar comforts and a warm welcome at the Sheraton National Hotel. With the Reagan National Airport, Metro Rail Station, downtown Washington D.C., and the Pentagon all just minutes away. ... more   less 
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Also Known As:
Sheraton Arlington
Arlington Sheraton

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